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Evidence Guide: SIRXPRO005A - Manage distribution processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXPRO005A - Manage distribution processes

What evidence can you provide to prove your understanding of each of the following citeria?

Manage purchasing agreements with business customers.

  1. Review distribution and supply agreements with business customers to ensure they are legally enforceable.
  2. Amend existing supply and distribution agreements to meet agreed business customer and end consumer needs.
  3. Negotiate new supply and distribution agreements according to business policy and procedures and legal requirements.
  4. Implement supply and distribution agreements to achieve agreed business and customer objectives.
  5. Communicate supply and distribution licences and agreements to relevant personnel.
Review distribution and supply agreements with business customers to ensure they are legally enforceable.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Amend existing supply and distribution agreements to meet agreed business customer and end consumer needs.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Negotiate new supply and distribution agreements according to business policy and procedures and legal requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement supply and distribution agreements to achieve agreed business and customer objectives.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate supply and distribution licences and agreements to relevant personnel.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor supply arrangements with business customers.

  1. Set measures and determinants of effective supplier relationships between the retail or wholesale business and customers.
  2. Monitor ability of retail or wholesale business to meet obligations under supply and distribution agreements.
  3. Determine satisfaction of customers with supply and distribution of retail or wholesale products and services.
  4. Investigate customer complaints or reported problems with supply and distribution systems.
  5. Resolve reported problems or customer complaints with supply and distribution systems and remove root causes.
Set measures and determinants of effective supplier relationships between the retail or wholesale business and customers.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor ability of retail or wholesale business to meet obligations under supply and distribution agreements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine satisfaction of customers with supply and distribution of retail or wholesale products and services.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Investigate customer complaints or reported problems with supply and distribution systems.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Resolve reported problems or customer complaints with supply and distribution systems and remove root causes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Introduce product range.

  1. Inform managers and staff of new product ranges and advise of preferred location of merchandise.
  2. Implement staff training in product knowledge to introduce product range.
  3. Demonstrate or display new product ranges to staff according to business merchandising plan.
Inform managers and staff of new product ranges and advise of preferred location of merchandise.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement staff training in product knowledge to introduce product range.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Demonstrate or display new product ranges to staff according to business merchandising plan.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor quality control of supply and distribution.

  1. Establish merchandise quality standards with suppliers according to legal requirements, customer requirements and business policy.
  2. Monitor and ensure quality of merchandise during supply, manufacture and delivery processes.
  3. Record stock return figures and analyse against target figures.
Establish merchandise quality standards with suppliers according to legal requirements, customer requirements and business policy.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor and ensure quality of merchandise during supply, manufacture and delivery processes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record stock return figures and analyse against target figures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

negotiates and executes supply and distribution agreements according to business policy and legal requirements

ensures distribution processes comply with obligations under distribution and license agreements and relevant legislation

responds to customer complaints and supply and distribution problems promptly according to business policy and procedures

reviews distribution processes and supply agreements to ensure continuous improvement.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail or wholesale work environment

relevant sources of product information

relevant information and documentation, including:

business policy and procedures

relevant legislation and statutory requirements

industry codes of practice

supply and distribution data

business customers with a range of supply and distribution needs.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

develop, implement and monitor contracts and agreements

literacy and numeracy skills to:

read and understand a range of workplace documentation

access and interpret supply and distribution information

generate reports

maintain distribution records and information

time management

strategising, planning and prioritising

collecting and organising information

analysing and evaluating information

interpersonal communication skills to:

negotiate supply and distribution agreements

report and resolve customer complaints

inform managers and staff of new products and how best to promote them through clear and direct communication

ask questions to identify and confirm requirements

share information

give instructions

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication.

The following knowledge must be assessed as part of this unit:

business purchasing and distribution practices and procedures

legal considerations

range decisions and practices

existing supply and distribution agreements

quality standards relating to:

merchandising

supply

products

customer service

ethical practices affecting purchasing agreements

risk management

principles and techniques in analysis, assessment, development and implementation

OHS aspects of job

relevant commercial law and legislation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Distribution and supply agreements may include:

delivery of products

provision of services

maintenance and support agreements

leasing agreements and consultancies

research and development.

Business customer and end consumer needs may vary according to:

demographics

economics

competition

social and cultural factors

political influences

legal factors

natural factors

technology.

Business policy and procedures may relate to:

supply and distribution of merchandise

interacting with customers

approval processes

negotiating supply and distribution agreements.

Legal requirements may include:

industry codes of practice

transport, storage and handling of goods

contract law

Trade Practices and Fair Trading Acts

pricing procedures, including inclusion or exclusion of GST.

Business and customer objectives may relate to:

time management

standards of work

quality

quantity

observance of policy and procedures

meeting legislative requirements

financial control

inventory control

risk management

loss prevention.

Relevant personnel may include:

manager or supervisor

colleagues

business or area manager

internal or external logistics personnel

business customer contacts

end consumers.

Customers may include:

new or repeat contacts

internal or external contacts

customers with routine or special requests

local, regional, interstate or international customers

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Managers and staff may include:

full-time, part-time or casual or contract staff

staff under contract

people with varying degrees of language and literacy

people from a range of cultural, social and ethnic backgrounds

people with a range of responsibilities and job descriptions.

Training may include:

formal or informal training

coaching or mentoring

informational seminars

written information.

Merchandising plan may relate to:

business culture

current market position

merchandise and product range

pricing, labelling and packaging requirements.

Suppliers may be:

local or overseas

existing or new contacts

internal or external.