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Evidence Guide: SIRXPRO008A - Access product and service performance data

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXPRO008A - Access product and service performance data

What evidence can you provide to prove your understanding of each of the following citeria?

Check trade history of products and services.

  1. Access trade and supply data on specific products and services using business technology and systems.
  2. Access data on past, current and forecasted trend figures using business technology and systems.
  3. Review distribution accounts and prices.
Access trade and supply data on specific products and services using business technology and systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access data on past, current and forecasted trend figures using business technology and systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review distribution accounts and prices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare performance of products and services.

  1. Interrogate existing business systems to compare product or service performance.
  2. Check trends in sales activities.
  3. Check information on factors that influence sales results.
  4. Determine alterations to wholesale stock, pricing and competitors' prices.
  5. Complete range checks for relevant product or services across brands, categories, and merchandise classifications.
  6. Determine availability of stock on hand to meet demand.
Interrogate existing business systems to compare product or service performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check trends in sales activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check information on factors that influence sales results.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine alterations to wholesale stock, pricing and competitors' prices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete range checks for relevant product or services across brands, categories, and merchandise classifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine availability of stock on hand to meet demand.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm performance of specific products and services.

  1. Complete checks of competitor activity within product or service range.
  2. Examine impact of alterations in stock pricing and performance against current supply and distribution patterns.
  3. Prepare information for reports on product or service performance using business technology and systems.
  4. Confirm product or service performance according to business policy and procedures.
Complete checks of competitor activity within product or service range.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine impact of alterations in stock pricing and performance against current supply and distribution patterns.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare information for reports on product or service performance using business technology and systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm product or service performance according to business policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

performs accurate product and service performance evaluations across a range of scenarios over time and reports on findings according to business policy and procedures

utilises business technology and systems to perform accurate data processing and access correct, up-to-date information according to data and systems security requirements

completes routine trade history checks for a range of customers, across a range of services and products to confirm product or service performance.

Context of and specific resources for assessment

Required resources include:

a sales-oriented work environment

relevant sources of product and service information

relevant documentation, such as:

policy and procedures manuals

sales reports

marketing guidelines

a range of products and services

relevant business technology and systems

a market.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

verbal and non-verbal interpersonal communication

literacy and numeracy skills in regard to:

reading and understanding a range of workplace documentation

accessing and interpreting product and service performance information

preparing information for reports

justifying pricing alterations

matching stock availability and demand

time management

collecting and organising information

analysing and evaluating information

using business technology and systems to:

access data on past, current and forecasted figures

review distribution accounts and prices

access data on performance comparisons or sales trends.

The following knowledge must be assessed as part of this unit:

factors that influence sales

types of data

data processing requirements

storage and security of data and hardware or records systems

electronic and manual systems used by the industry

completing routine comparative checks

checking and reporting performance

product and service types.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Data may be:

public

secure

electronic

hard copy

verbal

internal or external

annual reports

statistical reports.

Business technology and systems may include:

portable data entry

personal computers or terminals (stand-alone or networked)

printers

scanners

numerical keyboard equipment, including calculators

software, including:

word processing

databases

spreadsheets

financial

inventory

electronic data interchange (EDI)

point-of-sale terminals

information management systems

sales and distribution systems.

Information on product or service performance may include:

purchase requests and orders

tender submissions and proposals

invoices and payment requests

statements and petty cash vouchers

offer and contract documents

evaluation documentation

records of supplier performance

financial statements

records of conversation.

Competitor activity information may be collected by:

database or internet searches

modelling

telephone

facsimile

mail

face-to-face meetings.

Business policy and procedures may relate to:

supply and distribution of products and services

operating and maintaining business technology

reporting mechanisms

approval processes

use and maintenance of customer and sales data

data security and privacy

evaluation of product and service performance.