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Evidence Guide: SIRXQUA003A - Create an innovative work environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXQUA003A - Create an innovative work environment

What evidence can you provide to prove your understanding of each of the following citeria?

Implement work practices and procedures to support innovation.

  1. Establish working conditions that encourage the application of innovation in the workplace.
  2. Implement processes to maximise the use of innovation in work activities.
  3. Introduce and maintain workplace procedures to foster the application of innovation in the workplace.
  4. Facilitate collaborative work arrangements to foster innovation.
Establish working conditions that encourage the application of innovation in the workplace.

Completed
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Implement processes to maximise the use of innovation in work activities.

Completed
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Introduce and maintain workplace procedures to foster the application of innovation in the workplace.

Completed
Date:

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Facilitate collaborative work arrangements to foster innovation.

Completed
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Implement management practices to support innovation.

  1. Actively support and guide the development of new ideas.
  2. Ensure all ideas are positively received and constructive advice provided.
  3. Establish and maintain relationships based on mutual respect and trust between management and staff.
  4. Exemplify innovative work practice in the way management approaches work and team responsibilities.
Actively support and guide the development of new ideas.

Completed
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Ensure all ideas are positively received and constructive advice provided.

Completed
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Establish and maintain relationships based on mutual respect and trust between management and staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exemplify innovative work practice in the way management approaches work and team responsibilities.

Completed
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Promote innovation in the workplace.

  1. Acknowledge staff suggestions, improvements and innovation.
  2. Celebrate and promote innovation by appropriate means.
  3. Promote and reinforce the value placed by management on innovation in spite of the potential risks.
Acknowledge staff suggestions, improvements and innovation.

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Celebrate and promote innovation by appropriate means.

Completed
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Promote and reinforce the value placed by management on innovation in spite of the potential risks.

Completed
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Create a physical environment that supports innovation.

  1. Decorate the physical environment to maximise creativity.
  2. Design work spaces to encourage the cross-fertilisation of ideas as well as the application of innovation at work skills.
  3. Design work spaces to provide for the development of relationships between all members of the workplace.
Decorate the physical environment to maximise creativity.

Completed
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Design work spaces to encourage the cross-fertilisation of ideas as well as the application of innovation at work skills.

Completed
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Design work spaces to provide for the development of relationships between all members of the workplace.

Completed
Date:

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Provide information and learning opportunities to foster innovation.

  1. Share relevant information, knowledge and skills within the organisation.
  2. Provide formal learning opportunities to help develop skills needed for innovation at work.
  3. Create active learning opportunities in which managers and staff can learn from the experience of others.
Share relevant information, knowledge and skills within the organisation.

Completed
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Provide formal learning opportunities to help develop skills needed for innovation at work.

Completed
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Create active learning opportunities in which managers and staff can learn from the experience of others.

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

organises procedures to support innovation in the workplace

encourages collaborative work arrangements

implements management practices that support innovation

provides encouragement for innovation

rewards suggestions, improvements and innovation in the workplace through celebration and promotion by appropriate means

creates a physical environment that supports innovation

establishes strategies to promote innovative work practice

provides information and learning opportunities to foster innovation.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant documentation, such as store policy and procedures manuals

a range of communication equipment

a work team.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpersonal communication skills to:

discuss and provide constructive feedback on ideas

establish and maintain relationships and share information through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

leadership skills

encouraging and supporting achievements of team members

accessing, interpreting and sharing information

researching information.

The following knowledge must be assessed as part of this unit:

innovation at work skills

basic management principles

the ways workplace climate can affect employees' attitudes and performance

coaching and learning opportunities for employees and how they can be used to improve the skills in the use of innovative work practices

factors that can motivate staff to apply innovative work practices

ways of rewarding performance in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Working conditions may include:

flexible working hours

family friendly leave entitlements

time provided for ideas generation

study leave

social leave.

Processes to encourage the application of innovation in the workplace may include:

collecting data

future scanning

seeking feedback

networking

making suggestions

creative thinking

collaborating.

Work activities may include:

the development of new products

processes

services

programs

tools

work practices.

Workplace procedures may relate to:

staff meetings

training

performance management

project management

client relations

briefing processes.

Collaborative work arrangements may include:

working in teams or partnerships

working with supplier organisations

working in different sections.

Management and staff may:

come from a variety of social, cultural or ethnic backgrounds

vary in literacy and numeracy skills

vary in competencies.

Acknowledgement may include:

congratulating team

providing newsletter stories

using idea to help generate other ideas

acknowledgement from management.

Ways to celebrate and promote innovation may include:

positive feedback presentation to peers and higher management

prizes

certificates

articles in newsletters.

Physical environment may include:

work station arrangements

work space design and décor

relaxation areas

eating areas

external areas

location of work sections.

Sources of relevant information may include:

contact with others inside or outside the store

customers

staff

publications

business journals

newspapers

conferences and courses

internet

statistics

observation

market research.

Learning opportunities may include:

formal training or education

informal learning

coaching and mentoring

job rotation

information seminars

on-line learning

conferences

policy and procedures

reports.