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Evidence Guide: SIRXSLS002 - Follow point-of-sale procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXSLS002 - Follow point-of-sale procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Follow point of sale work systems.

  1. Open and close point-of-sale terminal at designated times and according to organisational procedures.
  2. Clear point-of-sale terminal and transfer cash.
  3. Handle cash according to organisational policies and procedures.
  4. Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels.
  5. Maintain adequate supplies of consumables.
Open and close point-of-sale terminal at designated times and according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear point-of-sale terminal and transfer cash.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle cash according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain adequate supplies of consumables.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process point-of-sale transactions.

  1. Identify transaction type and required procedure to be followed.
  2. Correctly interpret sale price information.
  3. Make accurate calculations for pricing and collection of payment.
  4. Enter accurate sale information into point-of-sale equipment.
  5. Confirm price to customer and check customer payment against sale value.
  6. Provide correct change for cash payments.
  7. Identify transaction errors, follow procedures for resolution and complete accurate records.
Identify transaction type and required procedure to be followed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Correctly interpret sale price information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make accurate calculations for pricing and collection of payment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter accurate sale information into point-of-sale equipment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm price to customer and check customer payment against sale value.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide correct change for cash payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify transaction errors, follow procedures for resolution and complete accurate records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete sales.

  1. Generate and complete documentation associated with the sale.
  2. Confirm and process any purchase follow up activities.
  3. Acknowledge and thank customer in line with organisational policy.
Generate and complete documentation associated with the sale.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm and process any purchase follow up activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge and thank customer in line with organisational policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow point of sale work systems.

1.1.Open and close point-of-sale terminal at designated times and according to organisational procedures.

1.2.Clear point-of-sale terminal and transfer cash.

1.3.Handle cash according to organisational policies and procedures.

1.4.Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels.

1.5.Maintain adequate supplies of consumables.

2. Process point-of-sale transactions.

2.1.Identify transaction type and required procedure to be followed.

2.2.Correctly interpret sale price information.

2.3.Make accurate calculations for pricing and collection of payment.

2.4.Enter accurate sale information into point-of-sale equipment.

2.5.Confirm price to customer and check customer payment against sale value.

2.6.Provide correct change for cash payments.

2.7.Identify transaction errors, follow procedures for resolution and complete accurate records.

3. Complete sales.

3.1.Generate and complete documentation associated with the sale.

3.2.Confirm and process any purchase follow up activities.

3.3.Acknowledge and thank customer in line with organisational policy.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow point of sale work systems.

1.1.Open and close point-of-sale terminal at designated times and according to organisational procedures.

1.2.Clear point-of-sale terminal and transfer cash.

1.3.Handle cash according to organisational policies and procedures.

1.4.Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels.

1.5.Maintain adequate supplies of consumables.

2. Process point-of-sale transactions.

2.1.Identify transaction type and required procedure to be followed.

2.2.Correctly interpret sale price information.

2.3.Make accurate calculations for pricing and collection of payment.

2.4.Enter accurate sale information into point-of-sale equipment.

2.5.Confirm price to customer and check customer payment against sale value.

2.6.Provide correct change for cash payments.

2.7.Identify transaction errors, follow procedures for resolution and complete accurate records.

3. Complete sales.

3.1.Generate and complete documentation associated with the sale.

3.2.Confirm and process any purchase follow up activities.

3.3.Acknowledge and thank customer in line with organisational policy.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow procedures for set up, maintenance and close of point-of-sale area/terminal on three different occasions

perform three point-of-sale transactions for each of the following:

cash sales

non-cash sales

perform three point-of-sale transactions for each of the following:

refunds

exchanges

make six accurate financial calculations relating to product pricing that individually or cumulatively involve:

multiple products

products of varying prices

products with percentage discounts

follow procedures to complete four sales that require post purchase activity.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

exchanges

refunds

lay-by

basic key aspects of legislation that impact point-of-sale activities:

Australian Consumer Law

features of products sold by the organisation

functions and procedures for operating point-of-sale equipment:

opening and closing

clearance of terminal and transference of tender

recording takings

consumables required by system

security

cash handling procedures:

counting cash

handling cash floats

change required, denominations of change and tendering change

security

procedures for non-cash transactions:

credit cards

EFTPOS

vouchers

types of purchase follow up activities and associated organisational policies and procedures:

placing of orders

delivery

issuing of invoices

issuing of receipts

wrapping and packing.