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Evidence Guide: SIRXTAD002 - Develop the retail frontline

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXTAD002 - Develop the retail frontline

What evidence can you provide to prove your understanding of each of the following citeria?

Evaluate skills of team members.

  1. Identify desired skill level based on organisational and industry standards.
  2. Obtain feedback from others regarding current skill level of team and individual team members.
  3. Observe team member capacity to complete required tasks.
  4. Define gap between desired and current skill level of team and individuals.
Identify desired skill level based on organisational and industry standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain feedback from others regarding current skill level of team and individual team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe team member capacity to complete required tasks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define gap between desired and current skill level of team and individuals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide development opportunities.

  1. Determine appropriate modes of training and training opportunities for addressing skill gaps.
  2. Create development plan to address identified skills gaps in consultation with relevant team members.
  3. Facilitate development opportunities for team and individual team members.
Determine appropriate modes of training and training opportunities for addressing skill gaps.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create development plan to address identified skills gaps in consultation with relevant team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate development opportunities for team and individual team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review learning effectiveness.

  1. Obtain feedback from team members on learning outcomes and effectiveness of training.
  2. Observe developed skills in order to measure improved productivity.
  3. Facilitate sharing of individual acquired skills with the team.
Obtain feedback from team members on learning outcomes and effectiveness of training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe developed skills in order to measure improved productivity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate sharing of individual acquired skills with the team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate skills of team members.

1.1.Identify desired skill level based on organisational and industry standards.

1.2.Obtain feedback from others regarding current skill level of team and individual team members.

1.3.Observe team member capacity to complete required tasks.

1.4.Define gap between desired and current skill level of team and individuals.

2. Provide development opportunities.

2.1.Determine appropriate modes of training and training opportunities for addressing skill gaps.

2.2.Create development plan to address identified skills gaps in consultation with relevant team members.

2.3.Facilitate development opportunities for team and individual team members.

3. Review learning effectiveness.

3.1.Obtain feedback from team members on learning outcomes and effectiveness of training.

3.2.Observe developed skills in order to measure improved productivity.

3.3.Facilitate sharing of individual acquired skills with the team.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate skills of team members.

1.1.Identify desired skill level based on organisational and industry standards.

1.2.Obtain feedback from others regarding current skill level of team and individual team members.

1.3.Observe team member capacity to complete required tasks.

1.4.Define gap between desired and current skill level of team and individuals.

2. Provide development opportunities.

2.1.Determine appropriate modes of training and training opportunities for addressing skill gaps.

2.2.Create development plan to address identified skills gaps in consultation with relevant team members.

2.3.Facilitate development opportunities for team and individual team members.

3. Review learning effectiveness.

3.1.Obtain feedback from team members on learning outcomes and effectiveness of training.

3.2.Observe developed skills in order to measure improved productivity.

3.3.Facilitate sharing of individual acquired skills with the team.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

compare current skill level, against organisational performance standards, to identify and confirm the training requirements of:

one team member

one team

for the above training requirements create a development plan that covers:

training objectives

an action plan

modes of training and training delivery

review development of team members to evaluate effectiveness of the above training

communicate developments with team members.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on industry and organisational skills requirements:

position descriptions

organisational procedures relevant to job role

industry standards and codes of practice relevant to job role

techniques for:

analysing performance and training needs

seeking and obtaining feedback on training needs

completing a competency gap analysis

creating a development plan

key components of a development plan:

training objectives

an action plan

modes of training:

direct feedback

on-the-training

coaching

formal training

group sessions

individual sessions

development opportunities:

formal learning events

incidental learning

coaching

mentoring

networking

job rotation

action learning projects.