NTISthis.com

Evidence Guide: SISXIND001 - Work effectively in sport, fitness and recreation environments

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SISXIND001 - Work effectively in sport, fitness and recreation environments

What evidence can you provide to prove your understanding of each of the following citeria?

Develop industry knowledge.

  1. Identify and access sources of information on the industry sector.
  2. Implement industry information in day-to-day work activities.
  3. Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.
  4. Update knowledge and share with clients and colleagues as appropriate.
  5. Identify the role of volunteers within the sport, fitness and recreation industry.
Identify and access sources of information on the industry sector.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement industry information in day-to-day work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update knowledge and share with clients and colleagues as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the role of volunteers within the sport, fitness and recreation industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify client needs and organisational objectives.

  1. Conduct and participate in daily work activities.
  2. Refer clients to services.
  3. Implement a client focused approach according to community development philosophies and principles.
  4. Identify and apply industry standards of ethical practice.
  5. Adapt work processes to meet the specific needs of individual clients.
Conduct and participate in daily work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer clients to services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement a client focused approach according to community development philosophies and principles.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and apply industry standards of ethical practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt work processes to meet the specific needs of individual clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement customer service practices.

  1. Respond to client feedback in line with individual level of responsibility.
  2. Follow up on client feedback in a timely manner.
  3. Record communication and outcome between client and organisation.
Respond to client feedback in line with individual level of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow up on client feedback in a timely manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record communication and outcome between client and organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise risks to personal and public safety.

  1. Identify situations that may endanger the personal safety of self, staff and other clients.
  2. Implement actions to minimise risk, as required.
  3. Report situations to appropriate staff, as required.
Identify situations that may endanger the personal safety of self, staff and other clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement actions to minimise risk, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report situations to appropriate staff, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop industry knowledge.

  1. Identify and access sources of information on the industry sector.
  2. Implement industry information in day-to-day work activities.
  3. Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.
  4. Update knowledge and share with clients and colleagues as appropriate.
  5. Identify the role of volunteers within the sport, fitness and recreation industry.
Identify and access sources of information on the industry sector.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement industry information in day-to-day work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update knowledge and share with clients and colleagues as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the role of volunteers within the sport, fitness and recreation industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify client needs and organisational objectives.

  1. Conduct and participate in daily work activities.
  2. Refer clients to services.
  3. Implement a client focused approach according to community development philosophies and principles.
  4. Identify and apply industry standards of ethical practice.
  5. Adapt work processes to meet the specific needs of individual clients.
Conduct and participate in daily work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer clients to services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement a client focused approach according to community development philosophies and principles.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and apply industry standards of ethical practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt work processes to meet the specific needs of individual clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement customer service practices.

  1. Respond to client feedback in line with individual level of responsibility.
  2. Follow up on client feedback in a timely manner.
  3. Record communication and outcome between client and organisation.
Respond to client feedback in line with individual level of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow up on client feedback in a timely manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record communication and outcome between client and organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise risks to personal and public safety.

  1. Identify situations that may endanger the personal safety of self, staff and other clients.
  2. Implement actions to minimise risk, as required.
  3. Report situations to appropriate staff, as required.
Identify situations that may endanger the personal safety of self, staff and other clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement actions to minimise risk, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report situations to appropriate staff, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop industry knowledge.

1.1 Identify and access sources of information on the industry sector.

1.2 Implement industry information in day-to-day work activities.

1.3 Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.

1.4 Update knowledge and share with clients and colleagues as appropriate.

1.5 Identify the role of volunteers within the sport, fitness and recreation industry.

2. Identify client needs and organisational objectives.

2.1 Conduct and participate in daily work activities.

2.2 Refer clients to services.

2.3 Implement a client focused approach according to community development philosophies and principles.

2.4 Identify and apply industry standards of ethical practice.

2.5 Adapt work processes to meet the specific needs of individual clients.

3. Implement customer service practices.

3.1 Respond to client feedback in line with individual level of responsibility.

3.2 Follow up on client feedback in a timely manner.

3.3 Record communication and outcome between client and organisation.

4. Minimise risks to personal and public safety.

4.1 Identify situations that may endanger the personal safety of self, staff and other clients.

4.2 Implement actions to minimise risk, as required.

4.3 Report situations to appropriate staff, as required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop industry knowledge.

1.1 Identify and access sources of information on the industry sector.

1.2 Implement industry information in day-to-day work activities.

1.3 Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.

1.4 Update knowledge and share with clients and colleagues as appropriate.

1.5 Identify the role of volunteers within the sport, fitness and recreation industry.

2. Identify client needs and organisational objectives.

2.1 Conduct and participate in daily work activities.

2.2 Refer clients to services.

2.3 Implement a client focused approach according to community development philosophies and principles.

2.4 Identify and apply industry standards of ethical practice.

2.5 Adapt work processes to meet the specific needs of individual clients.

3. Implement customer service practices.

3.1 Respond to client feedback in line with individual level of responsibility.

3.2 Follow up on client feedback in a timely manner.

3.3 Record communication and outcome between client and organisation.

4. Minimise risks to personal and public safety.

4.1 Identify situations that may endanger the personal safety of self, staff and other clients.

4.2 Implement actions to minimise risk, as required.

4.3 Report situations to appropriate staff, as required.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate industry knowledge and provide service to clients for a minimum of ten service periods that individually or in combination involve:

interacting with and positively responding to diverse demands and requests of multiple clients

working with speed and efficiency to deal with numerous service and operational tasks simultaneously

identifying issues and problems, determining solutions and taking appropriate action to resolve

working cooperatively as part of a team, monitoring the service process and workflow, and taking responsibility for own work outcomes

providing technical advice and support to other team members.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

administrative reporting

administration and reporting relating to:

completing financial transactions

completing work plans and schedules

handover

hygiene, health, safety and security:

completing incident, work health and safety and maintenance reports

customer service

complaint handling

information sources for the sport, fitness and recreation industry and how to access that information

roles and responsibilities of service team members

sectors of the sport, fitness and recreation industry and their interrelationships, roles and functions

full details of organisation products, services, facilities, current promotions, events and entertainment.