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Evidence Guide: SISXIND005 - Coordinate work teams or groups

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SISXIND005 - Coordinate work teams or groups

What evidence can you provide to prove your understanding of each of the following citeria?

Determine staff levels and expectations.

  1. Set staffing levels within budget to maximise operational and customer service efficiency.
  2. Roster teams or groups to meet anticipated demand and statutory requirements.
  3. Induct new team or group members.
  4. Inform team or group members of rosters within designated timeframes.
  5. Monitor and adjust staffing levels in response to organisational requirements.
  6. Communicate expected standards of work and clarify workplace rights and obligations.
  7. Encourage individuals to contribute to discussion and planning of team or group objectives and goals.
Set staffing levels within budget to maximise operational and customer service efficiency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Roster teams or groups to meet anticipated demand and statutory requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Induct new team or group members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform team or group members of rosters within designated timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and adjust staffing levels in response to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate expected standards of work and clarify workplace rights and obligations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage individuals to contribute to discussion and planning of team or group objectives and goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate work team or group.

  1. Allocate tasks and responsibilities using appropriate communication techniques.
  2. Ensure team or group members are familiar with specific or required procedures.
  3. Develop contingency plans to cope with unexpected situations and implement as required.
  4. Maintain accurate and current records of staffing.
Allocate tasks and responsibilities using appropriate communication techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure team or group members are familiar with specific or required procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to cope with unexpected situations and implement as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate and current records of staffing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor team or group performance.

  1. Review and update objectives and goals regularly in consultation with relevant personnel.
  2. Evaluate performance against allocated responsibilities and performance standards.
  3. Counsel team or group members, as required, and record outcomes.
Review and update objectives and goals regularly in consultation with relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate performance against allocated responsibilities and performance standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Counsel team or group members, as required, and record outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine staff levels and expectations.

  1. Set staffing levels within budget to maximise operational and customer service efficiency.
  2. Roster teams or groups to meet anticipated demand and statutory requirements.
  3. Induct new team or group members.
  4. Inform team or group members of rosters within designated timeframes.
  5. Monitor and adjust staffing levels in response to organisational requirements.
  6. Communicate expected standards of work and clarify workplace rights and obligations.
  7. Encourage individuals to contribute to discussion and planning of team or group objectives and goals.
Set staffing levels within budget to maximise operational and customer service efficiency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Roster teams or groups to meet anticipated demand and statutory requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Induct new team or group members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform team or group members of rosters within designated timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and adjust staffing levels in response to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate expected standards of work and clarify workplace rights and obligations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage individuals to contribute to discussion and planning of team or group objectives and goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate work team or group.

  1. Allocate tasks and responsibilities using appropriate communication techniques.
  2. Ensure team or group members are familiar with specific or required procedures.
  3. Develop contingency plans to cope with unexpected situations and implement as required.
  4. Maintain accurate and current records of staffing.
Allocate tasks and responsibilities using appropriate communication techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure team or group members are familiar with specific or required procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to cope with unexpected situations and implement as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate and current records of staffing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor team or group performance.

  1. Review and update objectives and goals regularly in consultation with relevant personnel.
  2. Evaluate performance against allocated responsibilities and performance standards.
  3. Counsel team or group members, as required, and record outcomes.
Review and update objectives and goals regularly in consultation with relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate performance against allocated responsibilities and performance standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Counsel team or group members, as required, and record outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine staff levels and expectations.

1.1 Set staffing levels within budget to maximise operational and customer service efficiency.

1.2 Roster teams or groups to meet anticipated demand and statutory requirements.

1.3 Induct new team or group members.

1.4 Inform team or group members of rosters within designated timeframes.

1.5 Monitor and adjust staffing levels in response to organisational requirements.

1.6 Communicate expected standards of work and clarify workplace rights and obligations.

1.7 Encourage individuals to contribute to discussion and planning of team or group objectives and goals.

2. Coordinate work team or group.

2.1 Allocate tasks and responsibilities using appropriate communication techniques.

2.2 Ensure team or group members are familiar with specific or required procedures.

2.3 Develop contingency plans to cope with unexpected situations and implement as required.

2.4 Maintain accurate and current records of staffing.

3. Monitor team or group performance.

3.1 Review and update objectives and goals regularly in consultation with relevant personnel.

3.2 Evaluate performance against allocated responsibilities and performance standards.

3.3 Counsel team or group members, as required, and record outcomes.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine staff levels and expectations.

1.1 Set staffing levels within budget to maximise operational and customer service efficiency.

1.2 Roster teams or groups to meet anticipated demand and statutory requirements.

1.3 Induct new team or group members.

1.4 Inform team or group members of rosters within designated timeframes.

1.5 Monitor and adjust staffing levels in response to organisational requirements.

1.6 Communicate expected standards of work and clarify workplace rights and obligations.

1.7 Encourage individuals to contribute to discussion and planning of team or group objectives and goals.

2. Coordinate work team or group.

2.1 Allocate tasks and responsibilities using appropriate communication techniques.

2.2 Ensure team or group members are familiar with specific or required procedures.

2.3 Develop contingency plans to cope with unexpected situations and implement as required.

2.4 Maintain accurate and current records of staffing.

3. Monitor team or group performance.

3.1 Review and update objectives and goals regularly in consultation with relevant personnel.

3.2 Evaluate performance against allocated responsibilities and performance standards.

3.3 Counsel team or group members, as required, and record outcomes.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify and document staffing requirements for at least three different situations that considers at least two of the following:

season demand

special event

time commitment of volunteers

promotional activities

competition schedules

adjust staffing requirements on at least three different occasions where requirements change.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

legislative requirements relating to sport, fitness and recreation:

work health and safety/occupational health and safety

environmental issues

equal employment opportunity

industrial relations

anti-discrimination

relevant industry awards/enterprise agreements

unfair dismissal legislation and procedures

policy and procedures related to:

complaints and grievances

culturally appropriate entitlements

discipline

employment conditions

equal opportunity

anti-discrimination

cultural diversity

induction and training

staff counselling

staff records

performance measures.