The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Respond to housekeeping requests.
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Handle guest requests in a manner consistent with organisational customer service standards and security procedures. Completed |
Evidence:
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Confirm and note details of requests made. Completed |
Evidence:
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Make appropriate apologies where a request has arisen from breakdown in-room servicing. Completed |
Evidence:
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Agree with guests on timelines for meeting requests. Completed |
Evidence:
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Locate, deliver and pick up items within agreed timeframes. Completed |
Evidence:
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Report ongoing actions required to meet guest requests to appropriate personnel for further action. Completed |
Evidence:
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Set up equipment for guests when appropriate. Completed |
Evidence:
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Proactively offer information and advice about special services and benefits to guests to ensure maximum take-up of services and profitability of guest’s stay. Completed |
Evidence:
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Advise guests on room and housekeeping equipment.
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Advise guests courteously on correct use of equipment. Completed |
Evidence:
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Report equipment malfunctions promptly and where possible, make alternative arrangements to meet guest needs. Completed |
Evidence:
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Where appropriate, agree on suitable time to collect equipment. Completed |
Evidence:
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