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Evidence Guide: SITHACS005 - Provide porter services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHACS005 - Provide porter services

What evidence can you provide to prove your understanding of each of the following citeria?

Handle guest arrivals and departures.

  1. Review and plan for expected daily arrivals, special requests or major guest movements.
  2. Welcome guests and direct to registration area.
  3. Escort guests to rooms, and explain and promote organisation androom features.
Review and plan for expected daily arrivals, special requests or major guest movements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Welcome guests and direct to registration area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escort guests to rooms, and explain and promote organisation androom features.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle guest luggage.

  1. Assist guests with luggage and luggage storage according to organisational procedures and security requirements.
  2. Safely transport and deliver guest luggage to correct locations within appropriate timeframes using safe manual handling techniques and moving equipment as required.
  3. Track lost luggage within the venue and take steps to locate and deliver to guest or correct location.
Assist guests with luggage and luggage storage according to organisational procedures and security requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safely transport and deliver guest luggage to correct locations within appropriate timeframes using safe manual handling techniques and moving equipment as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Track lost luggage within the venue and take steps to locate and deliver to guest or correct location.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to requests for ancillary services.

  1. Provide ancillary services according to organisational procedures.
  2. Liaise with colleagues in other departments where appropriate to ensure effective response to service requests.
Provide ancillary services according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with colleagues in other departments where appropriate to ensure effective response to service requests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Handle guest arrivals and departures.

1.1.Review and plan for expected daily arrivals, special requests or major guest movements.

1.2.Welcome guests and direct to registration area.

1.3.Escort guests to rooms, and explain and promote organisation androom features.

2. Handle guest luggage.

2.1.Assist guests with luggage and luggage storage according to organisational procedures and security requirements.

2.2.Safely transport and deliver guest luggage to correct locations within appropriate timeframes using safe manual handling techniques and moving equipment as required.

2.3.Track lost luggage within the venue and take steps to locate and deliver to guest or correct location.

3. Respond to requests for ancillary services.

3.1.Provide ancillary services according to organisational procedures.

3.2.Liaise with colleagues in other departments where appropriate to ensure effective response to service requests.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Handle guest arrivals and departures.

1.1.Review and plan for expected daily arrivals, special requests or major guest movements.

1.2.Welcome guests and direct to registration area.

1.3.Escort guests to rooms, and explain and promote organisation androom features.

2. Handle guest luggage.

2.1.Assist guests with luggage and luggage storage according to organisational procedures and security requirements.

2.2.Safely transport and deliver guest luggage to correct locations within appropriate timeframes using safe manual handling techniques and moving equipment as required.

2.3.Track lost luggage within the venue and take steps to locate and deliver to guest or correct location.

3. Respond to requests for ancillary services.

3.1.Provide ancillary services according to organisational procedures.

3.2.Liaise with colleagues in other departments where appropriate to ensure effective response to service requests.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

safely move and store each of the following for six different guests or groups of guests:

individual luggage

group luggage

safely move guest luggage in each of the following operational situations:

take luggage to registration area on guest arrival

take guest luggage to room on registration

collect guest luggage from room on departure

interpret requirements for above services from systems or documentation and plan accordingly

provide above services within typical workplace time constraints

interact positively with at least six guests during above services, providing clear and accurate information on:

luggage services

ancillary services.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

procedures and systems for moving and storing luggage in commercial accommodation establishments:

luggage marking system

placement in-rooms and in storage facilities

group luggage

on guest arrival and guest departure

order in which luggage should be moved

routes for moving luggage through public areas

security considerations

amount of luggage to be placed on trolleys or taken into lifts

restrictions on areas into which luggage can be taken

safe manual handling techniques when moving luggage:

carrying

lifting

moving

pulling

pushing

hygiene responsibilities of porting staff and porting practices that minimise hygiene risks

relationships between porting services and other areas of work in commercial accommodation establishments and their impact on porting activities

range of information typically provided by those completing the porting function regarding:

venue facilities

room facilities

ancillary services:

mail

messages

organising transport

paging guests

preparing guest information directories

wake-up calls.

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Organisation and roomfeatures must include:

facilities:

dining

floor facilities

laundry

sporting

valet

operating procedures:

room equipment.