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Evidence Guide: SITHACS005B - Prepare rooms for guests

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHACS005B - Prepare rooms for guests

What evidence can you provide to prove your understanding of each of the following citeria?

Set up equipment and trolleys.

  1. Select and prepare equipment required for servicing rooms.
  2. Identify supplies for trolleys and select or order them in sufficient numbers according to enterprise procedures.
  3. Load trolleys safely with adequate supplies according to enterprise procedures.
Select and prepare equipment required for servicing rooms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify supplies for trolleys and select or order them in sufficient numbers according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Load trolleys safely with adequate supplies according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access rooms for servicing.

  1. Identify rooms requiring service from information supplied to housekeeping staff.
  2. Access rooms according to enterprise customer service and security procedures.
Identify rooms requiring service from information supplied to housekeeping staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access rooms according to enterprise customer service and security procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make up beds.

  1. Strip beds and mattresses and check pillows and linen for stains and damage.
  2. Remove stains according to enterprise procedures.
  3. Replace bed linen according to enterprise standards and procedures.
Strip beds and mattresses and check pillows and linen for stains and damage.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Remove stains according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Replace bed linen according to enterprise standards and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean and clear rooms.

  1. Clean rooms in the correct order and with minimum disruption to guests.
  2. Clean and check all furniture, fixtures and fittings according to enterprise procedures and safety and hygiene guidelines.
  3. Reset all items according to enterprise standards.
  4. Check, replenish or replace room supplies according to enterprise standards.
  5. Identify pests promptly and take appropriate action according to safety and enterprise procedures.
  6. Check rooms for any defects and report them according to enterprise procedures.
  7. Record damaged items according to enterprise procedures.
  8. Report promptly any unusual or suspicious items or occurrences according to enterprise procedures.
  9. Collect guest items that have been left in vacated rooms and store them according to enterprise procedures.
Clean rooms in the correct order and with minimum disruption to guests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean and check all furniture, fixtures and fittings according to enterprise procedures and safety and hygiene guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reset all items according to enterprise standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check, replenish or replace room supplies according to enterprise standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify pests promptly and take appropriate action according to safety and enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check rooms for any defects and report them according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record damaged items according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report promptly any unusual or suspicious items or occurrences according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect guest items that have been left in vacated rooms and store them according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean and store trolleys and equipment.

  1. Clean trolleys and equipment after use according to safety and enterprise procedures.
  2. Store all items according to enterprise procedures.
  3. Check supplies and items and replenish or reorder them according to enterprise procedures.
Clean trolleys and equipment after use according to safety and enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store all items according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check supplies and items and replenish or reorder them according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reduce negative environmental impacts.

  1. Use energy, water and other resources efficiently when cleaning, preparing and maintaining guest rooms to reduce negative environmental impacts.
  2. Safely dispose of all waste, especially hazardous substances, to minimise negative environmental impacts.
Use energy, water and other resources efficiently when cleaning, preparing and maintaining guest rooms to reduce negative environmental impacts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safely dispose of all waste, especially hazardous substances, to minimise negative environmental impacts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential:

ability to organise efficient, resource effective and safe cleaning and servicing of guest rooms

ability to undertake duties according to organisational health, safety and security practices

knowledge of correct and environmentally sound disposal methods for waste and in particular for hazardous substances

ability to complete servicing within the timeframe required by a commercial accommodation establishment.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within a fully equipped operational accommodation environment, as defined in the Assessment Guidelines, including fully equipped guest rooms requiring cleaning, housekeeping storage areas and all housekeeping equipment required for room cleaning

demonstration of skills in cleaning and preparing multiple rooms within industry-realistic timeframes.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate preparing and servicing a guest room

inspection of rooms cleaned by the candidate

written and oral questions to test knowledge about housekeeping and room preparation procedures, hazardous substances and efficient resource use

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

correct use of personal protective equipment

cleaning techniques for guest rooms and housekeeping equipment

problem-solving skills to identify and deal with problems related to room servicing, and fabric and carpet stains

literacy skills to read schedules and timetables for room servicing, product labels and product safety instructions

numeracy skills to calculate the dilution requirements of cleaning products.

The following knowledge must be assessed as part of this unit:

cleaning procedures for various surfaces and equipment, including wet and dry

correct cleaning chemicals, equipment and procedures for cleaning various surfaces and materials

enterprise procedures and standards in relation to presentation of guest rooms

safe work practices relating to use of cleaning equipment, bending and manual handling

security and safety issues for guest rooms

applications of different types of cleaning products

the essential features of and safe practices for using common hazardous substances used by the hospitality industry and in particular substances used by the organisation e.g. cleaning products

the environmental impacts of cleaning guest rooms and equipment and minimal impact practices to reduce these especially those that relate to resource, water and energy use

correct and environmentally sound disposal methods for waste and in particular for hazardous substances.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Equipment must include:

cleaning agents and chemicals

vacuum cleaners

mops

brushes

buckets

cleaning and polishing cloths

gloves

protective clothing.

Rooms may include:

bathroom

bedroom

lounge

kitchen

balcony

lobby or vestibule.

Furniture, fixtures and fittings may include:

floor surfaces

mirrors and glassware

wardrobes

soft furnishings

desks

light fittings

telephones

televisions

refrigerators

shelving.

Room supplies may include:

stationery

linen

bathroom supplies

enterprise promotional material

local tourist information

magazines and newspapers

mini-bar supplies

glassware

crockery

cutlery

tea, coffee, sugar and milk

biscuits

discretionary supplies and gifts such as fruit, beverages and chocolates.