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Evidence Guide: SITHACS006 - Provide valet service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHACS006 - Provide valet service

What evidence can you provide to prove your understanding of each of the following citeria?

Display professional valet standards.

  1. Build rapport with clients through effective interpersonal communication.
  2. Identify individual client needs and preferences and provide personalised service in line with professional valet standards.
  3. Anticipate potential client needs where possible and pro-actively identify and resolve problems.
  4. Agree on scope of required services with client.
  5. Follow grooming and communication protocols, according to organisational standards.
  6. Maintain confidentiality about client property and activities.
Build rapport with clients through effective interpersonal communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify individual client needs and preferences and provide personalised service in line with professional valet standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Anticipate potential client needs where possible and pro-actively identify and resolve problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on scope of required services with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow grooming and communication protocols, according to organisational standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality about client property and activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Care for client property.

  1. Unpack, store and pack luggage according to instructions.
  2. Prepare and present clothes appropriately, ready for use.
  3. Clean shoes using suitable cleaning agents.
  4. Make or organise repairs to personal items as required.
  5. Organise other property as agreed with client.
Unpack, store and pack luggage according to instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and present clothes appropriately, ready for use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean shoes using suitable cleaning agents.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make or organise repairs to personal items as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise other property as agreed with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange services for clients.

  1. Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.
  2. Offer and provide assistance in organising services to meet individual needs and requests.
  3. Confirm details of services with clients.
  4. Monitor and adjust services to ensure client needs are met.
  5. Maintain accurate records of services according to organisational procedures.
Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer and provide assistance in organising services to meet individual needs and requests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm details of services with clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and adjust services to ensure client needs are met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate records of services according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Display professional valet standards.

1.1.Build rapport with clients through effective interpersonal communication.

1.2.Identify individual client needs and preferences and provide personalised service in line with professional valet standards.

1.3.Anticipate potential client needs where possible and pro-actively identify and resolve problems.

1.4.Agree on scope of required services with client.

1.5.Follow grooming and communication protocols, according to organisational standards.

1.6.Maintain confidentiality about client property and activities.

2. Care for client property.

2.1.Unpack, store and pack luggage according to instructions.

2.2.Prepare and present clothes appropriately, ready for use.

2.3.Clean shoes using suitable cleaning agents.

2.4.Make or organise repairs to personal items as required.

2.5.Organise other property as agreed with client.

3. Arrange services for clients.

3.1.Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.

3.2.Offer and provide assistance in organising services to meet individual needs and requests.

3.3.Confirm details of services with clients.

3.4.Monitor and adjust services to ensure client needs are met.

3.5.Maintain accurate records of services according to organisational procedures.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Display professional valet standards.

1.1.Build rapport with clients through effective interpersonal communication.

1.2.Identify individual client needs and preferences and provide personalised service in line with professional valet standards.

1.3.Anticipate potential client needs where possible and pro-actively identify and resolve problems.

1.4.Agree on scope of required services with client.

1.5.Follow grooming and communication protocols, according to organisational standards.

1.6.Maintain confidentiality about client property and activities.

2. Care for client property.

2.1.Unpack, store and pack luggage according to instructions.

2.2.Prepare and present clothes appropriately, ready for use.

2.3.Clean shoes using suitable cleaning agents.

2.4.Make or organise repairs to personal items as required.

2.5.Organise other property as agreed with client.

3. Arrange services for clients.

3.1.Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.

3.2.Offer and provide assistance in organising services to meet individual needs and requests.

3.3.Confirm details of services with clients.

3.4.Monitor and adjust services to ensure client needs are met.

3.5.Maintain accurate records of services according to organisational procedures.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

respond to requests from at least six different clients for each of the following:

organisation of bookings or arrangements for services

provision of recommendations for accessing services listed in the knowledge evidence

parking or retrieval of a vehicle

care and maintenance of client property

demonstrate the following professional valet services and standards:

effective communication to determine guest needs

organisational personal hygiene, presentation and grooming requirements.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

communication techniques for building rapport and establishing client needs and preferences

current expectations of valet or butler service in the Australian hospitality industry:

scope of valet or butler services

organisations that offer valet or butler services

services provided by valets or butlers:

restaurant or theatre bookings

room service

special function arrangements

travel or tour arrangements

provision of recommendations for accessing services:

hairdressing

medical

legal

shopping

parking or retrieval of a vehicle

care and maintenance of client property:

living environment

luggage

clothing

etiquette, protocols and standards for professional valets:

confidentiality and privacy

grooming and personal hygiene

dealing with VIP guests

packing and unpacking techniques for clothing and other personal items

sewing techniques for minor clothing repairs

shoe cleaning methods and cleaning agents for different shoe materials.