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Evidence Guide: SITHACS008B - Provide valet service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHACS008B - Provide valet service

What evidence can you provide to prove your understanding of each of the following citeria?

Display professional valet standards.

  1. Build rapport with guests or clients through principles of good communication.
  2. Access and use knowledge of individual guests or clients to provide a personalised, quality service.
  3. Follow grooming and communication standards, according to establishment standards.
Build rapport with guests or clients through principles of good communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and use knowledge of individual guests or clients to provide a personalised, quality service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow grooming and communication standards, according to establishment standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Care for guest or client property.

  1. Unpack, store and pack luggage neatly according to instructions.
  2. Prepare and present clothes appropriately, ready for use.
  3. Clean shoes correctly.
  4. Make repairs or organise repairs according to establishment procedures.
  5. Maintain confidentiality regarding guest or client property and activities.
Unpack, store and pack luggage neatly according to instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and present clothes appropriately, ready for use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean shoes correctly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make repairs or organise repairs according to establishment procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality regarding guest or client property and activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange services for guests or clients.

  1. Proactively offer information and advice about special services and benefits to guests or clients to ensure maximum take-up of services and profitability of guest's stay.
  2. Offer assistance in organising services to guests or clients.
  3. Organise services to take account of the individual needs and requests of guests or clients.
  4. Confirm details of all services with guests or clients.
  5. Monitor services where appropriate to ensure guest or client needs are being met.
  6. Make adjustments to service as required.
  7. Maintain accurate records of services provided to guests or clients according to establishment procedures.
Proactively offer information and advice about special services and benefits to guests or clients to ensure maximum take-up of services and profitability of guest's stay.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer assistance in organising services to guests or clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise services to take account of the individual needs and requests of guests or clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm details of all services with guests or clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor services where appropriate to ensure guest or client needs are being met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make adjustments to service as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate records of services provided to guests or clients according to establishment procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise waste of printed materials.

  1. Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts.
Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential:

ability to care for guest or client property

ability to organise a range of special services for guests or clients

exemplary personal presentation and communication standards

ability to explain the current role of valet or butler service within the Australian hospitality industry

activities that allow the candidate to provide a range of valet or butler services in response to differing customer needs.

Context of and specific resources for assessment

Assessment must ensure:

interaction with others to demonstrate appropriate interpersonal skills and ability to organise services

access to appropriate equipment for care of personal clothing and possessions.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate completing valet or butler-related tasks

inspection of items prepared or organised by the candidate, such as clothing, or unpacked or packed luggage

review of documentation prepared by the candidate in relation to the organisation of particular services

role-plays to demonstrate appropriate interpersonal skills

oral and written questions to assess knowledge of typical valet or butler services, procedures for organising different types of services and protocol requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITXCCS001B Provide visitor information.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

oral and written communication skills to build rapport

problem-solving skills to arrange for repairs to clothing and equipment

literacy skills to research local and other facilities and services available

writing skills to provide written instructions to guests or clients about location of services and facilities

numeracy skills to calculate charges and prepare costings for guests or clients.

The following knowledge must be assessed as part of this unit:

valet or butler service and its current role in the Australian hospitality industry

protocols for ensuring optimum privacy and confidentiality for all guests

special protocols for dealing with VIP guests

key products and services offered within accommodation facilities and within the particular facility.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Establishments where valet or butler services are offered may include:

hotels

resorts

government department accommodation

defence force accommodation

private homes.

Services may include:

organisation of special functions

organisation of excursions

restaurant and theatre bookings

organisation of room service

providing advice about options and locations for personal services, such as hairdressing, medical, legal and shopping

making or confirming travel arrangements.

Records of services provided include:

paper-based or electronically filed materials

contact lists and details

customer preference profiles.