NTISthis.com

Evidence Guide: SITHACS301 - Provide valet service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHACS301 - Provide valet service

What evidence can you provide to prove your understanding of each of the following citeria?

Display professional valet standards.

  1. Build rapport with clients through effective interpersonal communication.
  2. Provide personalised, quality service through familiarity with individual needs and preferences.
  3. Anticipate potential client needs where possible and pro-actively identify and resolve problems.
  4. Agree scope of services required with client.
  5. Follow grooming and communication protocols, according to organisation standards.
  6. Maintain confidentiality about client property and activities.
Build rapport with clients through effective interpersonal communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide personalised, quality service through familiarity with individual needs and preferences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Anticipate potential client needs where possible and pro-actively identify and resolve problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree scope of services required with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow grooming and communication protocols, according to organisation standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality about client property and activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Care for client property.

  1. Unpack, store and pack luggage according to instructions.
  2. Prepare and present clothes appropriately, ready for use.
  3. Clean shoes using suitable cleaning agents.
  4. Use hygienic work practices.
  5. Make or organise repairs to personal items as required.
  6. Organise other property as agreed with the client.
Unpack, store and pack luggage according to instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and present clothes appropriately, ready for use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean shoes using suitable cleaning agents.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use hygienic work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make or organise repairs to personal items as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise other property as agreed with the client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange services for clients.

  1. Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.
  2. Offer and provide assistance in organising services to meet individual needs and requests.
  3. Confirm details of services with clients.
  4. Monitor and adjust services to ensure client needs are met.
  5. Maintain accurate records of services according to organisational procedures.
Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer and provide assistance in organising services to meet individual needs and requests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm details of services with clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and adjust services to ensure client needs are met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate records of services according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

build rapport and respond to diverse individual client needs through effective communication

maintain high standards of personal presentation

care for different types of client property, including luggage and clothing

organise special services to meet varying client needs

demonstrate knowledge of professional valet services and standards.

Context of and specific resources for assessment

Assessment must ensure use of:

other people with whom the individual can interact

luggage, clothing, footwear and other personal effects

equipment for care of personal clothing and other effects.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual completing valet or butlerrelated tasks, including interaction

with clients

inspection of items prepared or organised by the individual, such as clothing, or unpacked or

packed luggage

review of guest evaluations

review of documentation prepared by the individual in relation to the organisation of particular

services

use of roleplays to assess interpersonal skills

oral or written questioning to assess knowledge of typical valet or butler services, procedures

for organising different types of services and protocol requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by

the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITXCCS401 Enhance the customer service experience.

Required Skills and Knowledge

Required skills

communication skills to build rapport with clients

critical thinking skills to anticipate and respond to potential client needs

literacy skills to read and interpret product and service information

planning and organising skills to maintain and care for client property

problemsolving skills to pro-actively identify and resolve client and service problems

numeracy skills to calculate service costs.

Required knowledge

communication techniques for building rapport

valet or butler service and its current role in the Australian hospitality industry:

scope of services

different workplaces where valet services occur

protocols and standards for professional valets:

confidentiality and privacy

grooming

dealing with VIP guests

packing and unpacking techniques for clothing and other personal items

sewing techniques for minor clothing repairs

shoe cleaning methods and cleaning agents for different shoe.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Services may include:

liaison with client networks:

business

private

maintenance of client:

living environment

property

organisation of:

excursions

restaurant bookings

room service

special functions

theatre bookings

travel arrangements

provision of personalised advice:

hairdressing

medical

legal

shopping

vehicle services:

parking

retrieval of vehicle.

Organisations that offervalet or butler services may include:

accommodation properties:

hotels

government departments

resorts

business corporations

personal service agencies.

Hygienic work practicesmay include:

following personal hygiene standards

preventing contamination of food contact surfaces

responding