The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Take and process room service orders.
|
|
Answer telephone promptly and courteously according to organisational customer service standards. Completed |
Evidence:
|
Check guest names and use them throughout the interaction. Completed |
Evidence:
|
Provide information, record room service orders and check with guests for accuracy. Completed |
Evidence:
|
Use suggestive selling techniques to maximise sale. Completed |
Evidence:
|
Advise guests of approximate time for delivery. Completed |
Evidence:
|
Interpret room service orders received from doorknob dockets. Completed |
Evidence:
|
Transfer orders promptly to the appropriate location for preparation. Completed |
Evidence:
|
Set up trays and trolleys.
|
|
Prepare general room service equipment for use. Completed |
Evidence:
|
Set up trays and trolleys according to organisational standards and the type of meal and check for balance and safety. Completed |
Evidence:
|
Select service equipment and check for cleanliness and damage. Completed |
Evidence:
|
Collect all prepared meals and beverages promptly and in correct service order. Completed |
Evidence:
|
Check trays against the order and meal items for correct temperature. Completed |
Evidence:
|
Present room service meals and beverages to guests.
|
|
Request entry to guest room according to service standards. Completed |
Evidence:
|
Consult guests about their preferences for placement of meals. Completed |
Evidence:
|
Explain the meal and place meals according to organisational procedures and guest preferences. Completed |
Evidence:
|
Present room service accounts.
|
|
Check guest accounts for accuracy and present according to organisational procedures. Completed |
Evidence:
|
Obtain signature and charge meals to room account or accept cash payment. Completed |
Evidence:
|
Promptly present cash payments to the cashier for processing. Completed |
Evidence:
|
Clear room service area.
|
|
Check and clear floors promptly for used room service trolleys and trays. Completed |
Evidence:
|
Return trays and trolleys to room service area and dismantle and clean according to organisational procedures. Completed |
Evidence:
|
Restock station with equipment, food and beverage according to organisational procedures. Completed |
Evidence:
|