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Evidence Guide: SITHGAM001 - Provide responsible gambling services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM001 - Provide responsible gambling services

What evidence can you provide to prove your understanding of each of the following citeria?

Implement responsible gambling practices.

  1. Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.
  2. Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.
  3. Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures.
  4. Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.
Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and assistance to customers about problem gambling.

  1. Provide accurate and appropriate information on problem gambling to customers on request.
  2. Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.
  3. Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.
  4. On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.
Provide accurate and appropriate information on problem gambling to customers on request.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement responsible gambling practices.

1.1.Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.

1.2.Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.

1.3.Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures.

1.4.Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.

2. Provide information and assistance to customers about problem gambling.

2.1.Provide accurate and appropriate information on problem gambling to customers on request.

2.2.Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.

2.3.Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.

2.4.On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement responsible gambling practices.

1.1.Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.

1.2.Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.

1.3.Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures.

1.4.Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.

2. Provide information and assistance to customers about problem gambling.

2.1.Provide accurate and appropriate information on problem gambling to customers on request.

2.2.Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.

2.3.Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.

2.4.On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify appropriate organisational processes in response to each of the following gambling related situations:

customer request for self-exclusion or assistance

customer request for counselling services

venue exclusion of self-identified problem gambler

dealing with disputes or complaints

refusal of credit

under-age gambling

follow organisational policies and procedures for implementing the following responsible gambling practices:

provision and appropriate placement of signage, advertising and promotional materials and activities

use of strategies to indicate the passage of time

use of strategies that encourage breaks in play.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current legislation and industry and organisational policies and procedures in regard to responsible provision of gambling services

indicators of problem gambling:

bills that cannot be paid by the player due to excessive gambling

borrowing money to gamble

changes in sleeping or eating habits due to gambling

committing illegal acts to finance gambling

considering self-harm as a result of gambling

feelings of remorse after gambling

gambling more money than the player can afford

gambling that makes the home life of the player unhappy

gambling to escape worry or personal problems

trying to win back gambling losses

public interest reasons for implementing responsible service of gambling practices:

government and community concerns with problem gambling

economic costs of problem gambling

principles of harm minimisation and strategies to reduce the harm associated with problem gambling:

containing gambling-related signage to inside the venue

positioning clocks with the correct time in visible locations in gaming machine areas

not publishing gaming machine advertising

not locating ATMs in gaming areas

ensuring that ATM facilities do not allow cash withdrawals from credit accounts

key requirements of responsible gaming services as detailed in:

house policies

industry and organisational codes of practice

state and territory gaming legislation and regulations

state and territory licensing authority regulations and policies

organisational responsible gambling service procedures for:

displaying appropriate gambling-related signage:

available gambling counselling services, self-exclusion programs and contact cards

chances of winning and probability

gaming machine notices regarding gambling warning and problem gambling

house policy and industry code of conduct for responsible gambling services

self exclusion and exclusion provisions

venue code of conduct

maintaining confidentiality and privacy requirements

maintaining records of gambling related incidents and associated staff action

self exclusion and exclusion:

customer requesting to be barred from gaming or to have access limited

third party exclusion

venue exclusion

response to attempts to breach exclusion

procedures for self-exclusion:

referral to colleague, supervisor or manager, according to scope of responsibility

referral to counsellors and support services

initiating exclusion processes when requested by customer

role of individual staff members, supervisors and managers in providing responsible gambling services

ramifications for an organisation and an individual of non-compliance with responsible gaming requirements

contents of problem gambling information provided by the organisation as required by legislation

available counselling services and referral procedures.

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Responsible gambling service procedures must relate to:

applying self exclusion and exclusion procedures

posting signage in appropriate locations

providing appropriate environmental features

providing gambling-related information, brochures and signage

following responsible practices, offering a cooling-off period or paying large sums by cheque.