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Evidence Guide: SITHGAM001A - Attend gaming machines

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM001A - Attend gaming machines

What evidence can you provide to prove your understanding of each of the following citeria?

Advise customers on games and gaming activities.

  1. According to relevant rules and regulations, advise customers on available games and gaming activities; basic player rules and conditions; odds, win rates and return to player; collection of payments and winnings; and promotions.
  2. Interpret and explain artwork and machine operations correctly and courteously to customers.
  3. Display promotional materials and information on gaming activities in suitable locations.
  4. Respond to customer queries, requests and complaints appropriately and courteously.
According to relevant rules and regulations, advise customers on available games and gaming activities; basic player rules and conditions; odds, win rates and return to player; collection of payments and winnings; and promotions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and explain artwork and machine operations correctly and courteously to customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Display promotional materials and information on gaming activities in suitable locations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to customer queries, requests and complaints appropriately and courteously.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate and maintain gaming machines.

  1. Operate gaming machines correctly according to their design function and enterprise practices.
  2. Clear and refill machines according to industry, enterprise and government regulations.
  3. Identify machine faults promptly and correctly.
  4. Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and enterprise practices.
  5. Identify unserviceable machines 'out of order' promptly and report them according to enterprise practices and state and territory legislative requirements.
  6. Observe OHS procedures and practices in operating and maintaining machines.
Operate gaming machines correctly according to their design function and enterprise practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear and refill machines according to industry, enterprise and government regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify machine faults promptly and correctly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and enterprise practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify unserviceable machines 'out of order' promptly and report them according to enterprise practices and state and territory legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe OHS procedures and practices in operating and maintaining machines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor security of gaming areas.

  1. Observe players and onlookers, note any unusual practices and behaviours accurately, and report as appropriate.
  2. Carry out machine security checks according to industry and enterprise procedures.
  3. Identify any breakdowns in security functions or safety and deal with them according to scope of responsibility, enterprise procedures and OHS requirements.
  4. Report breakdowns in security or safety to appropriate persons according to industry and enterprise practices and legislative requirements.
  5. Keep voucher and gaming machine record books and cash box keys secure at all times.
  6. Where appropriate, follow barring procedures according to enterprise policy.
Observe players and onlookers, note any unusual practices and behaviours accurately, and report as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out machine security checks according to industry and enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any breakdowns in security functions or safety and deal with them according to scope of responsibility, enterprise procedures and OHS requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report breakdowns in security or safety to appropriate persons according to industry and enterprise practices and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep voucher and gaming machine record books and cash box keys secure at all times.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, follow barring procedures according to enterprise policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make gaming machine payouts.

  1. Verify payout claims according to enterprise procedures.
  2. Record payout according to industry and enterprise procedure.
  3. Check the identification and age of players where required, according to industry, enterprise and government regulations prior to payouts.
  4. Identify situations where payouts should be refused and refer them to the appropriate person according to enterprise and government regulations.
  5. Pay winnings to the player and witness them according to enterprise and government regulations.
  6. Validate machines and return them to service promptly where appropriate.
  7. Complete payout summaries or issue payout vouchers and balance them with cash, float and machine readings, according to industry and enterprise procedures.
  8. Resolve payout disputes or refer to supervisor according to enterprise policies and customer service standards.
Verify payout claims according to enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record payout according to industry and enterprise procedure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the identification and age of players where required, according to industry, enterprise and government regulations prior to payouts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations where payouts should be refused and refer them to the appropriate person according to enterprise and government regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pay winnings to the player and witness them according to enterprise and government regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate machines and return them to service promptly where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete payout summaries or issue payout vouchers and balance them with cash, float and machine readings, according to industry and enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve payout disputes or refer to supervisor according to enterprise policies and customer service standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate and maintain coin dispensing equipment.

  1. Operate coin dispensing equipment according to design function and manufacturer instructions.
  2. Identify equipment faults promptly and correctly, and repair or report them according to individual scope of responsibility.
  3. Dispense coins and receive and weigh them according to industry and enterprise procedures.
  4. Handle cash according to enterprise security procedures.
Operate coin dispensing equipment according to design function and manufacturer instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify equipment faults promptly and correctly, and repair or report them according to individual scope of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dispense coins and receive and weigh them according to industry and enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle cash according to enterprise security procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential:

ability to use technical skills to operate gaming machines and provide effective customer service and advice

awareness of security issues and compliance with security procedures in gaming operations

compliance with responsible gaming legislation or requirements

ability to apply terminology and knowledge of software and hardware correctly to gambling operations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within a fully equipped gaming venue, including:

gaming machines, which may include poker machines, approved amusement devices, slot machines, multi-terminal gaming machines, progressive or stand-alone machines, stand-alone games, linked machines and linked progressive jackpot systems

applicable header systems

replacement parts, maintenance tools and cleaning materials

coin dispensing equipment, and cash and coin buckets

cash distribution facility

interaction with others to allow opportunities to respond to different customer service requirements and issues

integration and management of multiple transactions and activities, including typical customer and equipment problems.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate completing customer payouts, dealing with minor technical problems in gaming and coin dispensing machines and undertaking general gaming machine maintenance

oral or written questions to assess knowledge of gaming legislation, codes of practices and enterprise procedures

case studies or role-plays to demonstrate handling of payouts, illegal credits and security issues

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITHGAM006A Provide responsible gambling services.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

basic accounting requirements for balancing cash receipts and payments

problem-solving skills to resolve payout disputes and suspected security breaches and solve technical problems with machines

literacy skills to read machine manuals and enterprise policies and procedures

numeracy skills to provide correct change and payouts to customers and balance gaming floats.

The following knowledge must be assessed as part of this unit:

range of gaming activities offered by the enterprise, including:

basic player rules and conditions

odds, win rates and return to players

collection of payments and winnings

promotions

awareness of potential social and economic costs and benefits of gambling and their impact on gaming operations

basic requirements of relevant state and territory legislation and relevant codes of practice, including:

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel (e.g. managers and employees, machine technicians, service consultants and machine managers, manufacturers and sales personnel)

penalties for non-compliance

types, parts and basic functions of gaming machines, including:

credit and currency systems

software, menus and display screens and associated functions

terminology used

data retrieval systems

enterprise security and safety procedures for gaming machines.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Games and gaming activities for which advice is given may include:

gaming machines

Totalisator Agency Board (TAB)

Keno

bingo

calcuttas and sweepstakes

lotteries

miscellaneous games of chance, such as raffles and trade competitions

lucky envelopes.

Promotional materials and information include brochures, flyers, signs and stickers, and advertisements in the media and may refer to:

conduct and rules of games

responsible conduct of gaming

sources of assistance

enterprise rules and policies

promotional activities.

Gaming machines include:

poker machines

approved amusement devices

slot machines

multi-terminal gaming machines

progressive and stand-alone gaming machines

stand-alone games

linked machines

linked progressive jackpot systems.

Simple machine repairs and maintenance may include:

replacing globes

fixing coin diverter apparatus faults

unblocking coin jams

resolving frozen screens

resolving incorrect payouts

filling hoppers and clearing jams

replacing printer rolls and ribbons.

Payouts may include:

cash

cheque

voucher.

Situations where payouts should be refused may include:

machine malfunctions

illegal credit

player ineligibility.