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Evidence Guide: SITHGAM005A - Develop and manage gaming activities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM005A - Develop and manage gaming activities

What evidence can you provide to prove your understanding of each of the following citeria?

Develop gaming activities.

  1. Research gaming requirements taking into consideration customer preferences, budget, location and needs of the organisation.
  2. Source, identify and access information on potential gaming activities and products.
  3. Select gaming products that are suitable for the venue and purpose.
  4. Select and establish policies, systems and procedures regarding the operation of selected gaming activities and monitor their implementation according to enterprise, venue policy and legislative requirements.
  5. Investigate relevant computer applications for gaming and set up and implement appropriate systems and records.
  6. Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place.
  7. Establish resource requirements, including staffing, furniture, equipment, fittings and training.
Research gaming requirements taking into consideration customer preferences, budget, location and needs of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source, identify and access information on potential gaming activities and products.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select gaming products that are suitable for the venue and purpose.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and establish policies, systems and procedures regarding the operation of selected gaming activities and monitor their implementation according to enterprise, venue policy and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate relevant computer applications for gaming and set up and implement appropriate systems and records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish resource requirements, including staffing, furniture, equipment, fittings and training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain a gaming venue.

  1. Design an overall plan for the gaming floor according to venue capability and restrictions.
  2. Analyse and select appropriate furniture, machines, equipment and fittings.
  3. Analyse appropriate systems where required.
Design an overall plan for the gaming floor according to venue capability and restrictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and select appropriate furniture, machines, equipment and fittings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse appropriate systems where required.

Completed
Date:

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  1. Plan pre-installation, including staffing and training, and location and operation of equipment and service design.
  2. Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements.
  3. Procure and install furniture, equipment and fittings.
  4. Check and monitor the gaming location for effective and efficient operation and modify if required.
Plan pre-installation, including staffing and training, and location and operation of equipment and service design.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procure and install furniture, equipment and fittings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and monitor the gaming location for effective and efficient operation and modify if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor gaming activities.

  1. Summarise and analyse gaming data and prepare recommendations.
  2. Develop reports on gaming activities and submit them to appropriate personnel to achieve desired results.
  3. Analyse problems in gaming operations and develop strategies to rectify them.
  4. Match data against key performance indicators and benchmarks.
  5. Implement changes in gaming operations to achieve enhanced performance.
Summarise and analyse gaming data and prepare recommendations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop reports on gaming activities and submit them to appropriate personnel to achieve desired results.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse problems in gaming operations and develop strategies to rectify them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match data against key performance indicators and benchmarks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement changes in gaming operations to achieve enhanced performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop promotional activities for gaming.

  1. Conduct research to determine promotional activities suitable for the location.
  2. Formulate specific promotional strategies for gaming.
  3. Develop appropriate action plans and evaluation mechanisms for promotional activities.
Conduct research to determine promotional activities suitable for the location.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formulate specific promotional strategies for gaming.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop appropriate action plans and evaluation mechanisms for promotional activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise and monitor security for gaming location.

  1. Develop, implement and monitor security policies and procedures specific to gaming activities.
  2. Ensure that security policies and procedures adhere to legislative requirements, and confidentiality and privacy provisions.
  3. Ensure that appropriate security personnel are employed and trained.
Develop, implement and monitor security policies and procedures specific to gaming activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that security policies and procedures adhere to legislative requirements, and confidentiality and privacy provisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that appropriate security personnel are employed and trained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure compliance with enterprise policy, legal obligations and codes of practice for a gaming location.

  1. Identify relevant legal obligations and requirements in respect to gaming activities and gaming locations and ensure compliance.
  2. Ensure that relevant information and signage on enterprise gaming activities and responsible gambling policies are available for customers and employees.
Identify relevant legal obligations and requirements in respect to gaming activities and gaming locations and ensure compliance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that relevant information and signage on enterprise gaming activities and responsible gambling policies are available for customers and employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential:

project or work activities that allow the candidate to plan furniture, equipment and fittings for a specific gaming location

project or work activities conducted over a period of time so that the candidate can meet the monitoring and implementation aspects of the unit

comprehensive knowledge of gaming products and associated promotional and operational strategies

knowledge of current gaming legislation and regulations.

Context of and specific resources for assessment

Assessment must ensure interaction with suppliers and promoters of gaming products.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of plans and promotional strategies developed by the candidate for a particular gaming location

review of promotional materials and strategies developed by the candidate

case studies to assess ability to apply knowledge to the development and management of gaming activities for specific workplace situations

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITXGLC001A Develop and update legal knowledge required for business compliance.

(Please note that SITXGLC001A must be contextualised to gaming and the particular sector when used in conjunction with SITHGAM005A and other gaming units of competency.)

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

management skills, including:

time management

communication and negotiation skills

staff management

problem-solving skills to deal with discrepancies in accounts and cash balance, and issues or breaches in security

literacy skills to research information on gaming activities and security issues

writing skills to write promotional texts

numeracy skills to calculate return on gaming activities and understand probability theory.

The following knowledge must be assessed as part of this unit:

current gaming environment and market in which the enterprise operates

sources of information on gaming products

current gaming technology and systems

gaming psychology in relation to the development, promotion and management of gaming activities

ethics of gaming related to the operation of a gaming venue, including duty of care

typical gaming reporting formats and procedures

gaming and probability theory as it relates to the operation of a gaming venue

purpose and requirements of:

federal, and state or territory legislation relating to gaming

relevant codes of conduct in relation to gaming and betting and responsible conduct of gambling

roles and requirements of other authorities in relation to gaming

taxation structures for gaming activities.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sources of information on gaming activities and products may include:

media

product brochures

computer data, including internet

personal observations and experience

regulatory authorities.

Gaming activities and systems do not include table games, but do include:

Keno

Totalisator Agency Board (TAB)

electronic gaming machines

multi-terminal gaming machines (MTGMs)

linked progressive jackpot systems

internet gaming

sports betting.

Systems may include:

linked progressive jackpot systems, including random and combination-specific jackpots

cashcades

central monitoring

data retrieval and promotion systems

membership reward systems

communication.

Furniture, equipment and fittings for a gaming location may include:

power

cabling

security systems

lighting and signage

change machines

seating

consideration of player comfort and services, such as accessibility to information and assistance.

Procure and install must include consideration of:

noise levels

accessibility

traffic and work flow

customers

gaming preferences

decor

theming

player comfort

legislative requirements.

Promotional activities may include:

player reward systems

member reward systems

cross-promotional activities with other operational areas

promotional events.

Considerations when formulating specific promotional strategies must include:

legislative requirements

budgets

geography

demographics

responsible gaming

themes

player loyalty

industry trends.

Security policies and procedures relevant to gaming activities may include:

key access and control systems

specialist security activities

closed-circuit television monitoring

security clearance procedures, including security checks of staff and players

investigation into discrepancies in reports and accounts

cash control.

Information and signage on gaming activities to be provided may include:

enterprise policy and mission statement on responsible gambling

available problem gambling support services

relevant enterprise information on odds, win rates or return rates to player

available games and game rules

complaints resolution processes

hours of gambling services

exclusion provisions.