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Evidence Guide: SITHGAM015 - Attend casino gaming machines

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM015 - Attend casino gaming machines

What evidence can you provide to prove your understanding of each of the following citeria?

Advise customers on gaming activities.

  1. Advise customers on gaming activities and features of games according to relevant rules and regulations.
  2. Explain machine operations to customers as required.
  3. Respond to customer queries, requests and complaints according to organisational standards.
Advise customers on gaming activities and features of games according to relevant rules and regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain machine operations to customers as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to customer queries, requests and complaints according to organisational standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain gaming machines.

  1. Refill machines according to government, industry and organisational regulations.
  2. Identify machine faults promptly and correctly.
  3. Make simple machine repairs with minimum disruption to players, according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.
  4. Identify, mark and report unserviceable machines promptly.
Refill machines according to government, industry and organisational regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify machine faults promptly and correctly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make simple machine repairs with minimum disruption to players, according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, mark and report unserviceable machines promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor security of gaming areas.

  1. Observe players and onlookers, noting and reporting unusual practices and behaviours.
  2. Carry out machine security checks.
  3. Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and WHS requirements.
  4. Keep payout and gaming machine record books and keys secure.
  5. Where appropriate, follow barring procedures according to organisational policy.
Observe players and onlookers, noting and reporting unusual practices and behaviours.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out machine security checks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and WHS requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep payout and gaming machine record books and keys secure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, follow barring procedures according to organisational policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make gaming machine payouts.

  1. Verify payouts according to organisational procedures.
  2. Complete payout according to industry and organisational procedures.
  3. Identify situations where payouts should be refused and refer them to the appropriate person.
  4. Validate machines and return them to service promptly where appropriate.
  5. Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.
Verify payouts according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete payout according to industry and organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations where payouts should be refused and refer them to the appropriate person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate machines and return them to service promptly where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Advise customers on gaming activities.

1.1.Advise customers on gaming activities and features of games according to relevant rules and regulations.

1.2.Explain machine operations to customers as required.

1.3.Respond to customer queries, requests and complaints according to organisational standards.

2. Maintain gaming machines.

2.1.Refill machines according to government, industry and organisational regulations.

2.2.Identify machine faults promptly and correctly.

2.3.Make simple machine repairs with minimum disruption to players, according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.

2.4.Identify, mark and report unserviceable machines promptly.

3. Monitor security of gaming areas.

3.1.Observe players and onlookers, noting and reporting unusual practices and behaviours.

3.2.Carry out machine security checks.

3.3.Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and WHS requirements.

3.4.Keep payout and gaming machine record books and keys secure.

3.5.Where appropriate, follow barring procedures according to organisational policy.

4. Make gaming machine payouts.

4.1.Verify payouts according to organisational procedures.

4.2.Complete payout according to industry and organisational procedures.

4.3.Identify situations where payouts should be refused and refer them to the appropriate person.

4.4.Validate machines and return them to service promptly where appropriate.

4.5.Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Advise customers on gaming activities.

1.1.Advise customers on gaming activities and features of games according to relevant rules and regulations.

1.2.Explain machine operations to customers as required.

1.3.Respond to customer queries, requests and complaints according to organisational standards.

2. Maintain gaming machines.

2.1.Refill machines according to government, industry and organisational regulations.

2.2.Identify machine faults promptly and correctly.

2.3.Make simple machine repairs with minimum disruption to players, according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.

2.4.Identify, mark and report unserviceable machines promptly.

3. Monitor security of gaming areas.

3.1.Observe players and onlookers, noting and reporting unusual practices and behaviours.

3.2.Carry out machine security checks.

3.3.Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and WHS requirements.

3.4.Keep payout and gaming machine record books and keys secure.

3.5.Where appropriate, follow barring procedures according to organisational policy.

4. Make gaming machine payouts.

4.1.Verify payouts according to organisational procedures.

4.2.Complete payout according to industry and organisational procedures.

4.3.Identify situations where payouts should be refused and refer them to the appropriate person.

4.4.Validate machines and return them to service promptly where appropriate.

4.5.Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

demonstrate ability to maintain multiple gaming machines in line with regulatory, industry and organisational responsible gaming requirements over a minimum of two service periods, and:

provide advice on gaming machine use to at least six different customers

make payouts on at least six transactions or activities

demonstrate ability to carry out each of the basic machine security checks and minor repairs listed in the knowledge evidence with minimum disruption to players

demonstrate procedures to note and report unusual practices and behaviours of customers according to organisational procedures.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

range of gaming activities offered by the organisation:

basic player rules and conditions

procedures for collecting payments and winnings

win rates and returns to players

promotions and offers

key requirements of relevant state and territory legislation and relevant codes of practice:

general requirement for responsible provision of gambling services

licensing requirements for gaming personnel:

managers and employees

machine technicians

service consultants

machine managers, manufacturers and sales personnel

penalties for non-compliance

types, parts and basic functions of gaming machines:

credit and currency systems

software, menus and display screens and associated functions

terminology used

data retrieval systems

unusual practices and behaviours of customers:

false claims to machine credit

magnets on side of machine

syndicate play

gambling on behalf of others

placing loyalty cards in machine to earn points from other people playing

aggression towards machines

collecting residual credit

searching for unclaimed funds

types of payouts:

voucher or ticket

situations where payouts should be refused:

illegal credit

machine malfunctions

player ineligibility

basic machine security checks:

machine door is closed

monitor is in tact

machine is active

drop door is secure

procedures for simple machine repairs:

replacing consumables

resolving:

frozen screens

hardware faults

organisational security and safety requirements and procedures for gaming machines and the gaming area.