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Evidence Guide: SITHGAM201 - Provide responsible gambling services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM201 - Provide responsible gambling services

What evidence can you provide to prove your understanding of each of the following citeria?

Provide responsible service of gambling.

  1. Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy or codes of conduct.
  2. Communicate with appropriate personnel on gambling related incidents or situations and compliance with legislation and industry and organisational policy.
  3. Maintain accurate records of gambling related incidents and associated staff action, according to industry and organisational policy and procedures.
  4. Ensure gambling environmental features support responsible gambling policies.
Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy or codes of conduct.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate with appropriate personnel on gambling related incidents or situations and compliance with legislation and industry and organisational policy.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain accurate records of gambling related incidents and associated staff action, according to industry and organisational policy and procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure gambling environmental features support responsible gambling policies.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide information and assistance to customers about problem gambling.

  1. Provide accurate and appropriate information on problem gambling to customers on request.
  2. Follow procedures for self exclusion and exclusion requests according to legislation, industry and organisational policy and confidentiality and privacy requirements.
  3. Display signage and information related to responsible gambling in appropriate places visible to players, according legislative, industry and organisational requirements.
  4. Provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.
Provide accurate and appropriate information on problem gambling to customers on request.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Follow procedures for self exclusion and exclusion requests according to legislation, industry and organisational policy and confidentiality and privacy requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Display signage and information related to responsible gambling in appropriate places visible to players, according legislative, industry and organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

demonstrate knowledge and understanding of current legislation and industry and organisational policies and procedures in relation to responsible service of gambling and the ramifications for the organisation of noncompliance

demonstrate knowledge of underpinning reasons for and harmminimisation approach of responsible gambling services

deal with requests for exclusion or counselling services tactfully and according to organisational procedures

respond appropriately to a range of different gamblingrelated situations.

Context of and specific resources for assessment

Assessment must ensure use of:

current regulatory documents distributed by key state and territory gambling licensing agencies, such as plain English legislative publications and codes of conduct outlining responsible gambling requirements

industry and organisational codes of conduct, policies, procedures, information, signage and brochures relating to responsible gambling services.

Method of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to provide responsible gambling services. The following examples are appropriate for this unit:

direct observation of the individual providing information to customers

use of roleplays to demonstrate appropriate interpersonal skills

use of case studies or problemsolving to assess the application of knowledge to various problemgambling situations and contexts

oral or written questioning to assess knowledge of gaming legislation, codes of practice and industry and organisational procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHGAM202 Attend gaming machines

SITHGAM203 Operate a TAB outlet

SITHGAM204 Conduct Keno games.

Determining competency for this unit must focus on the understanding and implementation of responsible provision of gambling services to meet the requirements of state and territory legislation.

Required Skills and Knowledge

Required skills

communication and interpersonal skills to identify signs and symptoms of problem gambling and deal with customers identifying problems with gambling and requesting selfexclusion

initiative and enterprise skills to pro-actively identify potential problem gamblers

literacy skills to read and interpret information, including:

problem gambling signage

general information and brochures

industry or regulatory codes of conduct

inhouse policies and procedures

plain English regulatory and advisory information issued by local, state and territory gambling licensing authorities

numeracy skills to explain basic information about chances of winning and probability.

Required knowledge

reasons for, and personal impacts of, gambling problems

public interest reasons for implementation of responsible service of gambling practices, including:

government and community concerns with problem gambling

economic costs of problem gambling

principles of harm minimisation, and strategies to reduce the harm associated with problem gambling

indicators of problem gambling, and understanding that indicators are not always overt and that assumptions cannot be made until customer indicates a problem and requests assistance

roles of government, industry and the organisation in providing responsible gambling services

key requirements of relevant state and territory legislation, and regulatory, industry and organisation codes of conduct

organisational responsible gambling service procedures, especially selfexclusion and exclusion procedures, and the role of individual staff members, supervisors and managers in providing responsible gambling services

contents of problem gambling information provided by the organisation as required by legislation

available counselling services and referral procedures.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Responsible gambling service procedures may relate to:

posting of signage in appropriate locations

provision of appropriate environmental features

provision of gambling-related information, brochures and signage

responsible practices, such as offering a cooling off period or payment of large sums by cheque

selfexclusion and exclusion procedures.

State and territory legislation and industry and organisational policy refer to:

house policies

industry codes of practice

relevant state and territory gaming legislation and regulations

relevant state and territory licensing authority regulations and policies.

Gamblingrelated incidents include:

attempts to breach exclusion

disputes or complaints

impact of alcohol

involvement of families and friends

refusal of credit

requests for exclusion or assistance

under-age gambling.

Gambling may include:

gaming:

bingo

electronic gaming machines

Keno and lottery games

linked progressive jackpot systems

lucky envelopes

miscellaneous games of chance

Multi-Terminal Gaming Machines (MTGMs)

poker machines

table games

wagering on racing and sport events, including:

calcuttas and sweepstakes

TAB activities.

Gambling environmental features include:

provision and placement of signage

lighting and availability of natural light

provision and placement of clocks

placement of Automatic Teller Machines (ATMs)

strategies to indicate the passage of time

strategies to encourage breaks in play

advertising and promotional materials and activities

positioning of machines, change machines and equipment.

Information on problem gambling may relate to:

counselling services

responsible gambling pamphlets

selfexclusion programs.

Problem gambling may involve:

bills that cannot be paid by the player due to excessive gambling

borrowing money to gamble

changes in sleeping or eating habits due to gambling

committing illegal acts or considering these to finance gambling

considering selfharm as a result of gambling

feelings of remorse after gambling

gambling more money than the player can afford

gambling that makes the home life of the player unhappy

gambling to escape worry or personal problems

trying to win back gambling losses.

Procedures for selfexclusion and exclusion may involve:

referrals to:

colleague, supervisor or manager according to scope of responsibility

counsellors or support services

initiating exclusion processes when requested by customer.

Selfexclusion and exclusion may relate to:

customer identifying a problem with gambling and requesting to be barred from gaming or to have access limited (selfexclusion)

thirdparty exclusion

venue exclusion.

Signage and information to be displayed may cover:

available counselling services

chances of winning and probability

house policy

industry code of conduct for responsible gambling services

problem gambling

responsible gambling initiatives

selfexclusion and exclusion

venue code of conduct.