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Evidence Guide: SITHGAM202 - Attend gaming machines

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM202 - Attend gaming machines

What evidence can you provide to prove your understanding of each of the following citeria?

Advise customers on gaming activities.

  1. Advise customers on gaming activities and games features according to relevant rules and regulations.
  2. Explain artwork and machine operations to customers.
  3. Display promotional materials and information in suitable locations.
  4. Respond appropriately and courteously to customer queries, requests and complaints.
Advise customers on gaming activities and games features according to relevant rules and regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain artwork and machine operations to customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Display promotional materials and information in suitable locations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond appropriately and courteously to customer queries, requests and complaints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate and maintain gaming machines.

  1. Operate gaming machines according to design function and organisational practices.
  2. Clear and refill machines according to government, industry, and organisational regulations.
  3. Identify machine faults promptly and correctly.
  4. Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and organisational practices.
  5. Identify, mark and report unserviceable machines promptly.
  6. Observe work health and safety procedures and practices.
Operate gaming machines according to design function and organisational practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear and refill machines according to government, industry, and organisational regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify machine faults promptly and correctly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and organisational practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, mark and report unserviceable machines promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe work health and safety procedures and practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor security of gaming areas.

  1. Observe players and onlookers, noting and reporting unusual practices and behaviours.
  2. Carry out machine security checks.
  3. Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures and work health and safety requirements.
  4. Keep voucher and gaming machine record books and cash box keys secure.
  5. Where appropriate, follow barring procedures according to organisational policy.
Observe players and onlookers, noting and reporting unusual practices and behaviours.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out machine security checks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures and work health and safety requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep voucher and gaming machine record books and cash box keys secure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, follow barring procedures according to organisational policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make gaming machine payouts.

  1. Verify payout claims according to organisational procedures.
  2. Record payout according to industry and organisational procedure.
  3. Check the identification and age of players as required, prior to payouts.
  4. Identify situations where payouts should be refused and refer them to the appropriate person.
  5. Pay winnings to the player and witness them according to government and organisational regulations.
  6. Validate machines and return them to service promptly where appropriate.
  7. Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings.
  8. Resolve payout disputes or refer to supervisor according to organisational policies and customer service standards.
Verify payout claims according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record payout according to industry and organisational procedure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the identification and age of players as required, prior to payouts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations where payouts should be refused and refer them to the appropriate person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pay winnings to the player and witness them according to government and organisational regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate machines and return them to service promptly where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve payout disputes or refer to supervisor according to organisational policies and customer service standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate and maintain coin dispensing equipment.

  1. Operate coin dispensing equipment according to manufacturer instructions.
  2. Identify and respond to equipment faults according to individual scope of responsibility.
  3. Dispense, receive and weigh coins according to industry and organisational procedures.
  4. Handle cash according to organisational security procedures.
Operate coin dispensing equipment according to manufacturer instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to equipment faults according to individual scope of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dispense, receive and weigh coins according to industry and organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle cash according to organisational security procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

operate gaming machines correctly

coordinate multiple transactions and activities, including typical customer and equipment problems

provide effective customer service and advice

comply with responsible gaming legislation or requirements

integrate knowledge of:

security issues and requirements

gaming terminology

gaming technologies.

Context of and specific resources for assessment

Assessment must ensure use of:

a fully equipped gaming venue, including:

gaming machines, which may include poker machines, approved amusement devices, slot machines, multi-terminal gaming machines, progressive or stand-alone machines, stand-alone games, linked machines and linked progressive jackpot systems

applicable header systems

replacement parts, maintenance tools and cleaning materials

cash distribution facility

the venue may be a real industry workplace or simulated industry environment

other people with whom the individual can interact.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual completing customer payouts, dealing with minor technical problems in gaming and coin dispensing machines and undertaking general gaming machine maintenance

oral or written questioning to assess knowledge of gaming legislation, codes of practices and organisational procedures

use of case studies or role-plays to demonstrate handling of payouts, illegal credits and security issues

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITXCCS303 Provide service to customers.

Required Skills and Knowledge

Required skills

communication skills to provide clear information to customers

literacy skills to read and interpret machine manuals and organisational policies and procedures

numeracy skills to:

balance cash receipts and payments

provide correct change and payouts to customers

problemsolving skills to resolve payout disputes and suspected security breaches and solve technical problems with machines.

Required knowledge

range of gaming activities offered by the organisation, including:

basic player rules and conditions

odds, win rates and return to players

collection of payments and winnings

promotions

awareness of potential social and economic costs and benefits of gambling and their impact on gaming operations

key requirements of relevant state and territory legislation and relevant codes of practice, including:

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel (e.g. managers and employees, machine technicians, service consultants and machine managers, manufacturers and sales personnel)

penalties for noncompliance

types, parts and basic functions of gaming machines, including:

credit and currency systems

software, menus and display screens and associated functions

terminology used

data retrieval systems

organisational security and safety procedures for gaming machines.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Gaming activities may include:

bingo

calcuttas and sweepstakes

gaming machines

Keno

lotteries

lucky envelopes

miscellaneous games of chance, such as raffles and trade competitions

Totalisator Agency Board (TAB).

Games featuresmay include:

basic player rules and conditions

collection of payments and winnings

odds

promotions

win rates and return to player.

Promotional materials and information may include:

type of material:

brochures

flyers

signs

stickers

type of information:

conduct and rules of games

organisational rules and policies

promotional activities

responsible conduct of gaming

sources of assistance.

Gaming machines include:

approved amusement devices

linked machines

linked progressive jackpot systems

multi-terminal gaming machines

poker machines

progressive and standalone gaming machines

slot machines

standalone games.

Simple machine repairs and maintenance may include:

replacing consumables

resolving:

frozen screens

incorrect payouts.

Payout may include:

cash

cheque

voucher.

Situations where payouts should be refused may include:

illegal credit

machine malfunctions

player ineligibility.