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Evidence Guide: SITHGAM203 - Operate a TAB outlet

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM203 - Operate a TAB outlet

What evidence can you provide to prove your understanding of each of the following citeria?

Set up a TAB outlet.

  1. Turn on machines and log on.
  2. Extract and action messages from machines.
  3. Carry out opening procedures according to TAB guidelines and organisational procedures.
  4. Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.
  5. Check TAB environment for appropriate cleanliness, temperature and lighting.
Turn on machines and log on.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extract and action messages from machines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out opening procedures according to TAB guidelines and organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check TAB environment for appropriate cleanliness, temperature and lighting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise customers on TAB operations and regulations.

  1. Advise customers on TAB procedures according to legislative requirements and organisational procedures.
  2. Respond appropriately and courteously to customer queries, requests and complaints.
Advise customers on TAB procedures according to legislative requirements and organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond appropriately and courteously to customer queries, requests and complaints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate the TAB betting machine.

  1. Follow TAB operations and administration manuals for paying and selling, cancellations and late cancellations, exchange of tickets, copy of tickets and reporting of lost and damaged tickets.
  2. Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.
Follow TAB operations and administration manuals for paying and selling, cancellations and late cancellations, exchange of tickets, copy of tickets and reporting of lost and damaged tickets.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform TAB terminal accounting and security procedures.

  1. Complete end of shift balance according to organisational procedures.
  2. Balance dockets for cash payments.
  3. Pay out correct winnings to customers.
  4. Verify large payments according to organisational procedures.
  5. Monitor security of cash and venue according to organisational procedures.
  6. Observe customers and onlookers and note and report unusual practices promptly.
Complete end of shift balance according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Balance dockets for cash payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pay out correct winnings to customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify large payments according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor security of cash and venue according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe customers and onlookers and note and report unusual practices promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor daily racing activities.

  1. Obtain information on daily racing activities through appropriate sources, including television monitors, TAB terminal messages and information dispatched by TAB.
  2. Update wall lists as new information is received.
Obtain information on daily racing activities through appropriate sources, including television monitors, TAB terminal messages and information dispatched by TAB.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update wall lists as new information is received.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean and maintain TAB equipment.

  1. Clean machines according to TAB guidelines and work health and safety regulations.
  2. Make simple machine repairs with minimum disruption to customers and according to TAB specifications.
  3. Report unserviceable machines promptly to the TAB and take follow up action to ensure breakdown is rectified.
Clean machines according to TAB guidelines and work health and safety regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make simple machine repairs with minimum disruption to customers and according to TAB specifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report unserviceable machines promptly to the TAB and take follow up action to ensure breakdown is rectified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

follow opening procedures, including:

daily form service

displaying form guides, race lists and sports lists

posting TAB race lists

programming odds monitors with the day’s and night’s meetings

restocking ticket bins and trays

process a variety of bet types

coordinate multiple transactions and activities, including typical customer and equipment problems

comply with responsible gambling legislation, codes of practice or requirements

integrate knowledge of:

security issues

TAB procedures including:

compilation of bet tickets for different bet types

collection of winnings

display of race types, including horses, greyhound and harness and their results

fixed odds

lodgement of forms

sports TAB

TAB telephone accounts.

Context of and specific resources for assessment

Assessment must ensure use of:

TAB facilities, terminals and equipment, including:

TAB stationery and form guides

replacement parts and cleaning materials for equipment

Austext and teletext facilities and television monitors

ticket bins

other people with whom the individual can interact.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of individual processing bets or carrying out simple machine repairs and maintenance

evaluation of tickets processed by the individual

use of roleplays to demonstrate the provision of advice and information to customers on TAB

oral or written questioning to assess knowledge of TAB procedures, gaming legislation and organisational procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHGAM202 Attend gaming machines.

Required Skills and Knowledge

Required skills

basic financial procedures in relation to TAB operations

operation of Austext and Teletext

literacy skills to read messages from TAB machine, the daily race list and form guides

numeracy skills to perform end of shift balance

problemsolving skills to deal with discrepancies in balance and potential security issues, and to handle customer complaints on results.

Required knowledge

basic rules and regulations of TAB:

compilation of bet tickets for the various bet types:

win and place

quinella

double

daily double

trifecta

superfecta

all up

mystery bet

footy TAB

pick the margin

pick the result

sports bet

favourite number

quartet

collection of winnings

display of race types, including horses, greyhound and harness and their results

fixed odds

lodgement of forms

sports TAB

TAB telephone accounts

different types of races

awareness of potential social and economic costs and benefits of gambling and their impact on gaming operations

key requirements of relevant state and territory legislation and relevant codes of practice, including:

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel (e.g. managers and employees, machine technicians, service consultants and machine managers, manufacturers and sales personnel)

penalties for noncompliance

security procedures and systems for TAB outlets.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Opening procedures includes:

daily form service

displaying form guides, race lists and sports lists

posting TAB race lists

programming odds monitors with the day’s and night’s meetings

restocking ticket bins and trays.

TAB procedures includes:

compilation of bet tickets for the various bet types:

win and place

quinella

double

daily double

trifecta

superfecta

all up

mystery bet

footy TAB

pick the margin

pick the result

sports bet

favourite number

quartet

collection of winnings

display of race types, including horses, greyhound and harness and their results

fixed odds

lodgement of forms

sports TAB

TAB telephone accounts.