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Evidence Guide: SITHGAM204 - Conduct Keno games

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM204 - Conduct Keno games

What evidence can you provide to prove your understanding of each of the following citeria?

Advise customers on features of Keno.

  1. Provide information to customers about Keno games.
  2. Advise customers on Keno promotions as required.
  3. Respond to customer complaints and queries courteously according to organisational procedures.
Provide information to customers about Keno games.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise customers on Keno promotions as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to customer complaints and queries courteously according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process bet types.

  1. Identify and confirm verbal and standard entry bet types.
  2. Process bet types according to designated procedures.
Identify and confirm verbal and standard entry bet types.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process bet types according to designated procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pay out prizes.

  1. Check tickets through card reader, scanner or by serial number.
  2. Process cash and cheque payouts according to pre set limits.
  3. Perform cash and cheque transactions according to agency and system limits.
  4. Refer large payouts, bets, cash ins and cash outs to the appropriate person.
Check tickets through card reader, scanner or by serial number.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process cash and cheque payouts according to pre set limits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform cash and cheque transactions according to agency and system limits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer large payouts, bets, cash ins and cash outs to the appropriate person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cancel tickets.

  1. Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures.
  2. Re issue tickets where required according to organisational procedures.
Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re issue tickets where required according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate General Functions.

  1. Consider General Functions and use when necessary according to authorised limitations to assist the operator in cash high or cash low, disputes, signing on or signing off, balancing, maintenance and game information.
  2. Seek authorisation from the appropriate person where required.
Consider General Functions and use when necessary according to authorised limitations to assist the operator in cash high or cash low, disputes, signing on or signing off, balancing, maintenance and game information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek authorisation from the appropriate person where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean and maintain terminals.

  1. Clean card readers regularly.
  2. Change new paper rolls and ribbons as appropriate.
  3. Identify maintenance problems promptly and take appropriate measures.
Clean card readers regularly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Change new paper rolls and ribbons as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify maintenance problems promptly and take appropriate measures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor security of Keno operations.

  1. Follow Keno rules according to legislative requirements and organisational procedures.
  2. Use the terminal disable function when appropriate.
  3. Handle and balance cash and float according to organisational procedures.
  4. Where appropriate, call the Keno Hotline for assistance.
  5. Observe players and onlookers and note and report unusual practices accurately and promptly.
Follow Keno rules according to legislative requirements and organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use the terminal disable function when appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle and balance cash and float according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, call the Keno Hotline for assistance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe players and onlookers and note and report unusual practices accurately and promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

operate Keno equipment according to procedures

process a variety of bet types, payouts and cancellations within commercially realistic timeframes

coordinate multiple transactions and activities, including typical customer and equipment problems

comply with responsible gambling legislation or requirements

provide accurate information on:

bet types

collection of payments

completion of entry forms

display of winning numbers

explanation of receipt tickets

lodgement of forms

player rules, conditions and limits

prize schedules

verbal entries

integrate knowledge of security issues and comply with security requirements.

Context of and specific resources for assessment

Assessment must ensure use of:

Keno terminal, facilities and equipment, including online Keno terminal and display medium and Keno betting stationery

other people with whom the individual can interact.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of individual processing a variety of bets

oral or written questioning to assess knowledge of the Keno product, gaming legislation and organisational procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHGAM202 Attend gaming machines.

Required Skills and Knowledge

Required skills

communication skills to provide clear information and advice to customers

literacy skills to read procedures and licensing requirements for Keno

problemsolving skills to deal with disputes about prize schedules, payments and display of winning numbers

numeracy skills to balance float and cash.

Required knowledge

general understanding of the gaming sector of the hospitality industry

key requirements of relevant state and territory legislation and relevant codes of practice, including:

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel (e.g. managers and employees, machine technicians, service consultants and machine managers, manufacturers and sales personnel)

penalties for noncompliance

player rules of Keno and lotteries

features of Keno equipment and general maintenance requirements.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information to be provided to customers includes:

bet types

collection of payments

completion of entry forms

display of winning numbers

explanation of receipt tickets

lodgement of forms

player rules, conditions and limits

prize schedules

verbal entries.

Keno games may include:

Heads or Tails

Mystery Pick

Quick Pick

Set Bets and Superplay

standard game

system bets

Way Bets.

Keno promotions may include:

benefit selling

replay numbers.

Appropriate measures may include:

calling the Keno Hotline where applicable

normal organisational procedures.

General Functions use may relate to:

balancing procedures

cash high or cash low

previous game results

sign on or sign off.

Maintenance may include:

checking paper feed

resetting card reader.