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Evidence Guide: SITHGAM501 - Manage gaming activities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM501 - Manage gaming activities

What evidence can you provide to prove your understanding of each of the following citeria?

Develop gaming activities.

  1. Research gaming requirements based on customer preferences, budget, location and organisational objectives.
  2. Identify and research information on potential gaming activities and products.
  3. Select gaming products suited to the venue and purpose.
  4. Establish and monitor gaming policies, systems and procedures according to legislative and organisational requirements.
  5. Investigate computer applications for gaming and set up and implement appropriate systems and records.
  6. Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place.
  7. Establish resource requirements, including staffing, furniture, equipment and fittings, and training.
Research gaming requirements based on customer preferences, budget, location and organisational objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and research information on potential gaming activities and products.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select gaming products suited to the venue and purpose.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and monitor gaming policies, systems and procedures according to legislative and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate computer applications for gaming and set up and implement appropriate systems and records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish resource requirements, including staffing, furniture, equipment and fittings, and training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain a gaming venue.

  1. Design a plan for the gaming floor according to venue capability.
  2. Analyse and select appropriate furniture, machines, equipment and fittings based on key considerations.
  3. Analyse appropriate systems where required.
  4. Plan pre installation, including staffing and training, and location and operation of equipment and service design.
  5. Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements.
  6. Procure and install furniture, equipment and fittings.
  7. Monitor gaming location for effective operation and modify as required.
Design a plan for the gaming floor according to venue capability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and select appropriate furniture, machines, equipment and fittings based on key considerations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse appropriate systems where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan pre installation, including staffing and training, and location and operation of equipment and service design.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procure and install furniture, equipment and fittings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor gaming location for effective operation and modify as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor gaming activities.

  1. Summarise and analyse gaming data and prepare recommendations.
  2. Develop reports on gaming activities and submit to appropriate personnel.
  3. Analyse gaming operations problems and develop strategies for enhanced performance.
  4. Match data against key performance indicators and benchmarks.
Summarise and analyse gaming data and prepare recommendations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop reports on gaming activities and submit to appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse gaming operations problems and develop strategies for enhanced performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match data against key performance indicators and benchmarks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop promotional activities for gaming.

  1. Conduct research to determine suitable promotional activities.
  2. Formulate promotional activities based business and customer needs.
  3. Develop action plans and evaluation mechanisms for promotional activities.
Conduct research to determine suitable promotional activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formulate promotional activities based business and customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop action plans and evaluation mechanisms for promotional activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise and monitor security for gaming location.

  1. Develop, implement and monitor gaming security policies and procedures according to legislative requirements, and confidentiality and privacy provisions.
  2. Ensure that appropriate security personnel are employed and trained.
Develop, implement and monitor gaming security policies and procedures according to legislative requirements, and confidentiality and privacy provisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that appropriate security personnel are employed and trained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure business compliance.

  1. Identify and meet legal obligations for gaming activities.
  2. Make information and signage on organisational gaming activities and responsible gambling policies available to customers and employees.
Identify and meet legal obligations for gaming activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make information and signage on organisational gaming activities and responsible gambling policies available to customers and employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan gaming activities in a particular business context taking account of:

business objectives

customer needs

demonstrate comprehensive knowledge of:

gaming products and technologies

gaming promotional strategies

gaming layouts, furniture, equipment and fittings

current gaming legislation, regulations and compliance requirements

security issues and compliance requirements.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated gaming business for which the individual can plan and develop facilities, systems and promotional initiatives

suppliers and promoters of gaming products with whom the individual can interact.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of plans and promotional strategies developed by the individual for a particular gaming location

review of promotional materials and strategies developed by the individual

use of case studies to assess ability to apply knowledge to the development and management of gaming activities for specific workplace situations

oral or written questioning to assess knowledge of business compliance requirements, security issues and promotional aspects of gaming operations

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITXGLC501 Research and comply with regulatory requirements.

Required Skills and Knowledge

Required skills

communication and leadership skills to negotiate with suppliers

initiative and enterprise skills to pro-actively seek new product opportunities

literacy skills to:

research potentially complex information on gaming activities, requirements and trends

write promotional information

numeracy skills to calculate return on gaming activities and understand probability theory

planning and organising skills to manage the planning and implementation of new gaming activities

problemsolving skills to respond to operational management issues

technology skills to evaluate the operation of gaming systems.

Required knowledge

current gaming environment and market in which the organisational operates

sources of information on gaming products

current gaming technology and systems

gaming psychology in relation to the development, promotion and management of gaming activities

ethics of gaming related to the operation of a gaming venue, including duty of care

typical gaming reporting formats and procedures

gaming and probability theory as it relates to the operation of a gaming venue

purpose and requirements of:

federal, and state or territory legislation relating to gaming

relevant codes of conduct in relation to gaming and betting and responsible conduct of gambling

roles and requirements of other authorities in relation to gaming

taxation structures for gaming activities.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Gaming activities may include:

electronic gaming machines

Internet gaming

Keno

linked progressive jackpot systems

Multi-Terminal Gaming Machines (MTGMs)

sports betting

TAB.

Systems may include:

cashcades

central monitoring

communication

data retrieval and promotion systems

linked progressive jackpot systems, including random and combinationspecific jackpots

membership reward systems.

Furniture,equipment and fittings may include:

cabling

change machines

lighting and signage

power

seating

security systems.

Key considerations includes:

customer considerations:

accessibility

gaming preferences

player comfort

decor

legislative requirements

noise levels

theming

traffic and work flow.

Promotional activities may include:

cross-promotional activities with other operational areas

member reward systems

player reward systems

promotional events.

Business and customer needs includes:

budgets

demographics

geography

industry trends

legislative requirements

player loyalty

responsible gaming

themes.

Security policies and procedures relevant to gaming activities may include:

cash control

closed-circuit television monitoring

investigation into discrepancies in reports and accounts

key access and control systems

security clearance procedures, including security checks of staff and players

specialist security activities.

Information and signage on gaming activities to be provided may include:

available games and game rules

available problem gambling support services

complaints resolution processes

exclusion provisions

hours of gambling services

policy and mission statement on responsible gambling

information on odds, win rates or return rates to player.