The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare for service.
|
|
Plan and organise tasks from organisational information. Completed |
Evidence:
|
Discuss and confirm service requirements with supervisors as required. Completed |
Evidence:
|
Prepare work area, equipment and supplies according to procedures to meet service requirements. Completed |
Evidence:
|
Provide service.
|
|
Greet customers courteously and determine their requirements for products and services. Completed |
Evidence:
|
Offer relevant customer information and promote products and services according to organisational procedures. Completed |
Evidence:
|
Interact with customers using appropriate methods and techniques to meet customer expectations of quality, presentation and timeliness of delivery. Completed |
Evidence:
|
Resolve routine customer problems within scope of own responsibility and according to organisational policy. Completed |
Evidence:
|
Complete operational tasks.
|
|
Follow work schedules and work cooperatively as part of a team to maximise efficiency. Completed |
Evidence:
|
Follow workplace safety and hygiene procedures. Completed |
Evidence:
|
Maintain cleanliness and tidiness of work areas. Completed |
Evidence:
|
Use organisational procedures and technology to complete operational tasks. Completed |
Evidence:
|
Identify problems and report operational issues as they arise. Completed |
Evidence:
|
Complete end of shift duties.
|
|
Follow end of shift procedures. Completed |
Evidence:
|
Complete administration and reporting requirements. Completed |
Evidence:
|
Provide customer feedback to relevant supervisors or managers. Completed |
Evidence:
|