The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Organise and prepare for service.
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Access appropriate workplace information in order to plan and organise tasks to be completed. Completed |
Evidence:
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Liaise with team members and other relevant people to confirm and inform others of service requirements. Completed |
Evidence:
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Develop and follow a work plan or schedule to maximise efficiency, taking into consideration roles and responsibilities of other team members. Completed |
Evidence:
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Prepare work area, equipment and supplies to meet service requirements according to established systems and procedures. Completed |
Evidence:
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Provide service.
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Greet customers courteously and appropriately and determine their requirements for products and services. Completed |
Evidence:
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Offer information to customers on available products and services and assist them to make choices that meet individual needs, special requests or dietary or cultural requirements. Completed |
Evidence:
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Proactively promote, up-sell and cross-sell products and services where appropriate according to organisation policy and procedures. Completed |
Evidence:
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Use the organisation system and technology for reservations, ordering or stock control as appropriate. Completed |
Evidence:
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Provide service, using appropriate methods and techniques to meet customer expectations of quality, presentation and timeliness of delivery. Completed |
Evidence:
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Communicate effectively and work cooperatively as part of the team and according to established work plan. Completed |
Evidence:
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Follow workplace safety and hygiene procedures according to organisation and legislative requirements. Completed |
Evidence:
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Provide quality customer service, deal appropriately with complaints and use appropriate communication techniques to deal with conflict. Completed |
Evidence:
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Identify problems, determine possible solutions and take appropriate action to resolve the situation according to organisation procedures. Completed |
Evidence:
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Complete end of service procedures and farewell customers according to job role and organisation procedures in a manner that will encourage them to return. Completed |
Evidence:
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Close down after service.
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Clear, clean or dismantle work area according to organisation procedures, OHS requirements and environmental considerations. Completed |
Evidence:
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Complete administration and reporting requirements. Completed |
Evidence:
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Review and evaluate products and services with colleagues, where appropriate, identifying possible improvements. Completed |
Evidence:
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