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Evidence Guide: SITHIND101 - Use hygienic practices for hospitality service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHIND101 - Use hygienic practices for hospitality service

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain personal hygiene.

  1. Develop a routine of personal hygiene practices in preparation for work.
  2. Check and adjust personal cleanliness during service periods to maintain health of self and others.
  3. Check cleanliness of uniform, dress or personal protective items for contamination during service periods and adjust to maintain health of self and others.
  4. Maintain customer confidence in organisational service standards through personal hygiene practices.
Develop a routine of personal hygiene practices in preparation for work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and adjust personal cleanliness during service periods to maintain health of self and others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check cleanliness of uniform, dress or personal protective items for contamination during service periods and adjust to maintain health of self and others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain customer confidence in organisational service standards through personal hygiene practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prevent health hazards.

  1. Identify and report hygiene hazards that may affect the health of self and others.
  2. Avoid unhygienic personal contact that may cause illnesses.
  3. Prevent the spread of micro-organisms by washing hands at appropriate times.
Identify and report hygiene hazards that may affect the health of self and others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Avoid unhygienic personal contact that may cause illnesses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prevent the spread of micro-organisms by washing hands at appropriate times.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

integrate the use of personal hygiene practices within day-to-day work functions

integrate knowledge of:

the reasons for maintaining personal hygiene

methods used to maintain personal cleanliness

methods to minimise ways of transferring micro-organisms and the spread of illness.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated hospitality industry service environment

others with whom the individual can interact.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

use of scenarios to identify appropriate personal presentation standards

use of problem-solving exercises so the individual can respond to a range of situations where hygiene hazards exist

written or oral questioning to assess knowledge of:

the reasons for maintaining personal hygiene

methods used to maintain personal cleanliness

ways of transferring micro-organisms and spreading illness

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHACS204 Provide porter services

SITHACS303 Provide accommodation reception services

SITHGAM203 Operate a TAB outlet

SITXCCS201 Provide visitor information

SITXCCS202 Interact with customers

SITXCCS302 Provide club reception services

SITXCCS303 Provide service to customers

Required Skills and Knowledge

Required skills

communication skills to verbally report hygiene hazards

problem-solving skills to identify hygiene hazards and adjust cleanliness

self-management skills to develop and manage a personal hygiene routine.

Required knowledge

reasons for maintaining personal hygiene, including:

reduction of personal illness

healing from personal illness

optimal health and sense of well being

social acceptance

prevention of spread of illness to others

maintenance of organisational image and service standards

personal hygiene practices to care for personal health and wellbeing, including:

bathing or showering

brushing and flossing teeth; using mouthwash

cutting or manicuring finger nails

treating skin allergies, conditions or wounds

using deodorant

using hand sanitiser

washing clothes regularly

washing hands regularly

washing scalp and hair

wearing clean clothing and personal protective equipment

meaning of:

airborne diseases

infectious diseases

ways of transferring micro-organisms and spreading illness to self and others:

blowing nose

coughing

drinking

scratching skin and hair

sneezing

spitting

touching wounds

employee responsibility to participate in hygienic practices.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Routine of personal hygiene practices may include:

bathing or showering

brushing and flossing teeth; using mouthwash

cutting or manicuring finger nails

maintaining clean work clothes

treating skin allergies, conditions or wounds

using deodorant

washing scalp and hair.

Personal cleanliness includes:

maintaining clean:

hair

hands

nails

skin

work clothing

wearing clean bandages on wounds.

Hygienehazards may include:

lack of:

clean cloths and tea towels

hygiene signage

personal protective equipment

seeing others using unhygienic practices

unclean:

hand washing facilities

public areas

staff amenity areas

toilets

workstations.

Unhygienic personal contact may involve:

transferring micro-organisms by:

blowing nose

coughing

drinking

scratching skin and hair

sneezing

spitting

touching wounds.

Appropriate times might include after:

contact with items, such as cleaning cloths, linen, tea towels and towels contaminated with human waste, such as blood and body secretions

smoking, coughing, sneezing, blowing the nose, eating, drinking, and touching the hair, scalp or any wound

using the toilet.