The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare for service.
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Plan and organise tasks from organisational information. Completed |
Evidence:
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Liaise with team members to confirm and inform others of service requirements. Completed |
Evidence:
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Develop work schedules taking into consideration roles and responsibilities of other team members. Completed |
Evidence:
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Prepare work area, equipment and supplies according to procedures to meet service requirements. Completed |
Evidence:
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Provide service.
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Provide quality customer service, using appropriate methods and techniques to meet customer expectations of quality, presentation and timeliness of delivery. Completed |
Evidence:
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Offer information to customers on products and services. Completed |
Evidence:
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Assist customer choices that meet individual needs, special requests or cultural requirements. Completed |
Evidence:
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Proactively promote, upsell and cross sell products and services according to organisational procedures. Completed |
Evidence:
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Resolve complaints according to individual empowerment and use appropriate communication techniques to deal with conflict. Completed |
Evidence:
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Complete operational tasks.
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Follow work schedules and work cooperatively as part of the team to maximise efficiency. Completed |
Evidence:
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Follow workplace safety and hygiene procedures. Completed |
Evidence:
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Maintain the cleanliness and tidiness of work areas. Completed |
Evidence:
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Use organisational procedures and technology for operational tasks. Completed |
Evidence:
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Identify and anticipate operational problems and take action to minimise the effect on customer satisfaction. Completed |
Evidence:
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Complete end of shift duties.
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Follow end of shift procedures. Completed |
Evidence:
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Complete administration and reporting requirements. Completed |
Evidence:
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Participate in debriefing and handover sessions with colleagues and suggest service improvements. Completed |
Evidence:
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