NTISthis.com

Evidence Guide: SITTGDE002 - Work as a guide

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITTGDE002 - Work as a guide

What evidence can you provide to prove your understanding of each of the following citeria?

Plan guiding activity.

  1. Identify key guide information sources and contacts.
  2. Review required roles and responsibilities for prospective guiding activity.
  3. Plan resource, labour and logistical aspects of the guiding activity.
  4. Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.
Identify key guide information sources and contacts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review required roles and responsibilities for prospective guiding activity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan resource, labour and logistical aspects of the guiding activity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with tourism industry operators.

  1. Liaise with internal and external stakeholders to organise all aspects of the guiding activity.
  2. Achieve mutual understanding and agree on details relevant to guiding activities.
  3. Provide accurate information and explanations about customer requirements and special requests.
  4. Identify nature and key facts of operational problems and provide appropriate solutions in consultation with tourism operator.
Liaise with internal and external stakeholders to organise all aspects of the guiding activity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Achieve mutual understanding and agree on details relevant to guiding activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate information and explanations about customer requirements and special requests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify nature and key facts of operational problems and provide appropriate solutions in consultation with tourism operator.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Guide tours or activities.

  1. Conduct guiding activities according to legal, industry and safety requirements.
  2. Actively participate in risk assessment as an integral part of work activities.
  3. Take account of ethical considerations for particular contexts.
  4. Support sustainable work practices.
Conduct guiding activities according to legal, industry and safety requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively participate in risk assessment as an integral part of work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take account of ethical considerations for particular contexts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support sustainable work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop guiding skills and knowledge.

  1. Identify and use opportunities to update knowledge and skills required by guides.
  2. Maintain knowledge of technologies used by guides.
  3. Identify and access sources of guide support when required.
  4. Share knowledge with colleagues to enhance quality of service provided to customers.
Identify and use opportunities to update knowledge and skills required by guides.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain knowledge of technologies used by guides.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access sources of guide support when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share knowledge with colleagues to enhance quality of service provided to customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan guiding activity.

1.1.Identify key guide information sources and contacts.

1.2.Review required roles and responsibilities for prospective guiding activity.

1.3.Plan resource, labour and logistical aspects of the guiding activity.

1.4.Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.

2. Communicate with tourism industry operators.

2.1.Liaise with internal and external stakeholders to organise all aspects of the guiding activity.

2.2.Achieve mutual understanding and agree on details relevant to guiding activities.

2.3.Provide accurate information and explanations about customer requirements and special requests.

2.4.Identify nature and key facts of operational problems and provide appropriate solutions in consultation with tourism operator.

3. Guide tours or activities.

3.1.Conduct guiding activities according to legal, industry and safety requirements.

3.2.Actively participate in risk assessment as an integral part of work activities.

3.3.Take account of ethical considerations for particular contexts.

3.4.Support sustainable work practices.

4. Develop guiding skills and knowledge.

4.1.Identify and use opportunities to update knowledge and skills required by guides.

4.2.Maintain knowledge of technologies used by guides.

4.3.Identify and access sources of guide support when required.

4.4.Share knowledge with colleagues to enhance quality of service provided to customers.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan guiding activity.

1.1.Identify key guide information sources and contacts.

1.2.Review required roles and responsibilities for prospective guiding activity.

1.3.Plan resource, labour and logistical aspects of the guiding activity.

1.4.Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.

2. Communicate with tourism industry operators.

2.1.Liaise with internal and external stakeholders to organise all aspects of the guiding activity.

2.2.Achieve mutual understanding and agree on details relevant to guiding activities.

2.3.Provide accurate information and explanations about customer requirements and special requests.

2.4.Identify nature and key facts of operational problems and provide appropriate solutions in consultation with tourism operator.

3. Guide tours or activities.

3.1.Conduct guiding activities according to legal, industry and safety requirements.

3.2.Actively participate in risk assessment as an integral part of work activities.

3.3.Take account of ethical considerations for particular contexts.

3.4.Support sustainable work practices.

4. Develop guiding skills and knowledge.

4.1.Identify and use opportunities to update knowledge and skills required by guides.

4.2.Maintain knowledge of technologies used by guides.

4.3.Identify and access sources of guide support when required.

4.4.Share knowledge with colleagues to enhance quality of service provided to customers.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

plan and conduct three guiding activities with different customers or groups which involve:

liaising with one or more tourism industry operators

identifying potential operational problems and appropriate solutions

incorporating client requirements and special requests

undertake a full risk assessment for each of the above guiding activities that:

identifies inherent risks

identifies hazards

reports on hazards

demonstrate how legal, ethical, safety and sustainability requirements have been met in the planning of each of the above guiding activities.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

interrelationship between tour operations and wholesaling sectors and the role of guiding in the tourism industry

cultural considerations in dealing with industry colleagues, customers, suppliers and local communities

roles and responsibilities for guides, and the specific roles of each of these guides:

adventure guides

city hosts

driver guides

meet and greet guides

site guides

tour guides

tour managers

roles and services provided to guides by peak guiding bodies and industry associations to assist in developing guiding knowledge

industry and legal compliance requirements that affect guiding operations:

consumer protection laws

occupational licensing and industry accreditation

contents of various guiding codes of conduct or practice and the impacts of non-compliance

public liability and the guide’s duty of care

environmental laws

permit requirements for operating in protected areas

Queensland Tourism Services Act 2003 requirements for guides when working in Queensland

work health and safety

different types of technologies and their uses:

presentation technologies

radio-frequency identification (RFID) codes for handheld devices

social networking

opportunities to update own knowledge as a guide:

familiarisation tours

industry seminars

participation in industry accreditation schemes

participation or membership in professional guide associations

research

social networking

training courses

tourism operators that work in collaboration with guides:

inbound tour operators

other guides

retail outlets:

factory outlets

opal or souvenir outlets

tax free stores

suppliers of any tourism product or service that is a component of the touring itinerary:

accommodation providers

airlines

attraction or theme parks

coach companies

cultural sites

event venues

food and beverage outlets

tour operators and cruise operators

safety issues that affect guiding operations in particular contexts, particularly those related to customer safety in different environments

ethical considerations for guides:

compliance with industry codes of conduct

cultural considerations

dealings with local communities

dealings with Indigenous communities

provision of services as promoted or confirmed

relationships with industry colleagues, customers and suppliers

avoiding unconscionable conduct

sustainable work practices includes considerations for:

economic:

business profitability

environmental:

minimal impact practices

waste minimisation

social:

host community interactions

Australian Indigenous contexts.