The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan the logistics of tour delivery.
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Plan the delivery of the tour according to briefing information or documentation from the tourism operator. Completed |
Evidence:
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Identify hazards for customers and delivery personnel for all touring components, conduct a risk assessment and incorporate controls into management of tour logistics. Completed |
Evidence:
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Make tour preparations and consider specific issues to ensure customer needs are met. Completed |
Evidence:
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Prioritise and action tasks required for tour preparation and conduct, in advance of tour commencement. Completed |
Evidence:
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Brief and assist customers.
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Welcome customers to the tour and provide an accurate briefing on tour practicalities and procedures. Completed |
Evidence:
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Provide additional information and assistance to customers to enhance enjoyment of the tour. Completed |
Evidence:
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Liaise with industry colleagues.
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Liaise with industry colleagues to achieve smooth operation of the tour. Completed |
Evidence:
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Action requests from industry colleagues promptly and willingly wherever possible. Completed |
Evidence:
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Request assistance politely when required. Completed |
Evidence:
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Make agreements about individual and joint responsibilities during the tour. Completed |
Evidence:
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Make forward reconfirmations and bookings with suppliers in an accurate and timely manner. Completed |
Evidence:
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Interpret documentation from other organisations correctly and apply appropriately. Completed |
Evidence:
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Manage the itinerary.
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Conduct the tour to schedule and include all features as set down in the itinerary. Completed |
Evidence:
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Advise customers courteously and sensitively about unavoidable changes to itinerary. Completed |
Evidence:
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Re-plan the itinerary promptly when necessary to ensure all purchased inclusions or their equivalents are delivered and disruption to customers is minimised. Completed |
Evidence:
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Advise industry colleagues and suppliers affected by changes promptly and according to company procedures. Completed |
Evidence:
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Maintain contact with those fixing the problem when itinerary delays occur and employ negotiation techniques to minimise time delay and negative impact on customers. Completed |
Evidence:
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Keep customers accurately informed of reasons for delays and actions being taken to manage delays. Completed |
Evidence:
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Deal with unexpected events.
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Implement contingency plans without delay when unexpected events occur. Completed |
Evidence:
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Assess the situation and select appropriate action promptly. Completed |
Evidence:
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Follow company procedures strictly in the case of accidents or where safety of customers or colleagues may be threatened. Completed |
Evidence:
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Identify and access sources of assistance promptly. Completed |
Evidence:
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Amend tour to minimise impact on customer enjoyment. Completed |
Evidence:
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Debrief tour.
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Provide accurate and complete tour reports according to organisation guidelines. Completed |
Evidence:
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Provide accurate customer and personal feedback and other information to the company to assist with future improvements. Completed |
Evidence:
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