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Evidence Guide: SITTGDE005 - Prepare and present tour commentaries or activities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SITTGDE005 - Prepare and present tour commentaries or activities

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare commentaries or activities for presentation to customers.

  1. Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions.
  2. Select or develop themes as a basis for commentaries or activities.
  3. Construct commentaries or activities to maximise potential for enjoyment and learning.
  4. Organise support materials in advance of tour or activity.
  5. Prepare interpretive information tailored to specific audiences.
Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select or develop themes as a basis for commentaries or activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Construct commentaries or activities to maximise potential for enjoyment and learning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise support materials in advance of tour or activity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare interpretive information tailored to specific audiences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present commentaries or activities to customers.

  1. Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience.
  2. Present current, accurate and relevant information in a logical order.
  3. Present information of appropriate depth and breadth using language suited to the group.
  4. Pace presentation according to timing requirements and operational context.
  5. Use equipment and resources and identify and report any equipment defects promptly.
  6. Maintain communication with colleagues as required by specific tour or activity circumstances.
  7. Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.
Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present current, accurate and relevant information in a logical order.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information of appropriate depth and breadth using language suited to the group.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pace presentation according to timing requirements and operational context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use equipment and resources and identify and report any equipment defects promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communication with colleagues as required by specific tour or activity circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact with customers.

  1. Encourage customer participation within safety requirements.
  2. Invite and respond to questions and feedback, ensuring involvement of whole group.
  3. Where the answer to a question is not known, offer to supply the answer at a future time, or refer to other information sources.
Encourage customer participation within safety requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Invite and respond to questions and feedback, ensuring involvement of whole group.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where the answer to a question is not known, offer to supply the answer at a future time, or refer to other information sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare commentaries or activities for presentation to customers.

1.1.Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions.

1.2.Select or develop themes as a basis for commentaries or activities.

1.3.Construct commentaries or activities to maximise potential for enjoyment and learning.

1.4.Organise support materials in advance of tour or activity.

1.5.Prepare interpretive information tailored to specific audiences.

2. Present commentaries or activities to customers.

2.1.Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience.

2.2.Present current, accurate and relevant information in a logical order.

2.3.Present information of appropriate depth and breadth using language suited to the group.

2.4.Pace presentation according to timing requirements and operational context.

2.5.Use equipment and resources and identify and report any equipment defects promptly.

2.6.Maintain communication with colleagues as required by specific tour or activity circumstances.

2.7.Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.

3. Interact with customers.

3.1.Encourage customer participation within safety requirements.

3.2.Invite and respond to questions and feedback, ensuring involvement of whole group.

3.3.Where the answer to a question is not known, offer to supply the answer at a future time, or refer to other information sources.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare commentaries or activities for presentation to customers.

1.1.Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions.

1.2.Select or develop themes as a basis for commentaries or activities.

1.3.Construct commentaries or activities to maximise potential for enjoyment and learning.

1.4.Organise support materials in advance of tour or activity.

1.5.Prepare interpretive information tailored to specific audiences.

2. Present commentaries or activities to customers.

2.1.Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience.

2.2.Present current, accurate and relevant information in a logical order.

2.3.Present information of appropriate depth and breadth using language suited to the group.

2.4.Pace presentation according to timing requirements and operational context.

2.5.Use equipment and resources and identify and report any equipment defects promptly.

2.6.Maintain communication with colleagues as required by specific tour or activity circumstances.

2.7.Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.

3. Interact with customers.

3.1.Encourage customer participation within safety requirements.

3.2.Invite and respond to questions and feedback, ensuring involvement of whole group.

3.3.Where the answer to a question is not known, offer to supply the answer at a future time, or refer to other information sources.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

prepare and present at least three tour commentaries or activities to different groups of customers, which relate to one of the following subject areas:

arts

built environments

history and heritage

industrial operations

natural environment:

flora

fauna

landscape

social environment

sport or recreation

use interpretive and presentation techniques to present commentaries or activities in a manner that:

is engaging, entertaining and informative

demonstrates knowledge of relevant subject matter

complete above activities within commercial duration and timeframes that reflect local industry product and practice.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

techniques for structuring commentaries and activities

subject matter being presented, which will vary according to context, specified in the performance evidence

role and use of the following presentation and interpretive techniques:

body language

games and activities

humour

positioning

role play

sensory awareness exercises

storytelling

visual aids and props

voice techniques

characteristics of customers that can affect their needs in relation to tour activities:

age

cultural background

educational level

geographic origin

physical factors impacting participation:

hearing impairment

problems with mobility

visual impairment

special interests and requested coverage

appropriate organisational contingency plans to address:

changed access arrangements

customer health, accident or behavioural issues

equipment or system failure

natural environment issues.