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Evidence Guide: SITTGDE006A - Prepare and present tour commentaries or activities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SITTGDE006A - Prepare and present tour commentaries or activities

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare commentaries or activities for presentation to customers.

  1. Select and organise appropriate information to meet the needs of specific customers, operational contexts and timing restrictions.
  2. Select or develop appropriate themes as a basis for commentaries or activities.
  3. Construct commentaries or activities to maximise the potential for customer enjoyment and learning.
  4. Obtain, check and assemble all support materials in advance of the tour or activity.
Select and organise appropriate information to meet the needs of specific customers, operational contexts and timing restrictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select or develop appropriate themes as a basis for commentaries or activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Construct commentaries or activities to maximise the potential for customer enjoyment and learning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain, check and assemble all support materials in advance of the tour or activity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present commentaries or activities to customers.

  1. Use interpretive and presentation techniques to combine entertainment and learning and to enhance the quality of the experience for the customer.
  2. Use language appropriate to the customer group.
  3. Present current, accurate and relevant information in a logical order.
  4. Present information of appropriate depth and breadth for specific customer needs.
  5. Present information in a manner that demonstrates cultural and social sensitivity.
  6. Pace the presentation according to timing requirements and operational context.
  7. Use equipment and resources correctly and identify and report any equipment defects promptly.
Use interpretive and presentation techniques to combine entertainment and learning and to enhance the quality of the experience for the customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use language appropriate to the customer group.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present current, accurate and relevant information in a logical order.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information of appropriate depth and breadth for specific customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information in a manner that demonstrates cultural and social sensitivity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pace the presentation according to timing requirements and operational context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use equipment and resources correctly and identify and report any equipment defects promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact with customers.

  1. Encourage customer participation within safety requirements through effective use of interpretive and presentation techniques.
  2. Invite questions and feedback from customers both during and at the conclusion of any commentary or activity.
  3. Answer questions courteously and correctly and, if required, involve the whole group by repetition of the question and delivery of answer audible to all.
  4. Where the answer to a question is unknown, offer to supply the answer at a future time or refer the customer to other information sources.
  5. Maintain communication with appropriate colleagues as required by specific tour or activity circumstances.
  6. Implement contingency plans without delay when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.
Encourage customer participation within safety requirements through effective use of interpretive and presentation techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Invite questions and feedback from customers both during and at the conclusion of any commentary or activity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Answer questions courteously and correctly and, if required, involve the whole group by repetition of the question and delivery of answer audible to all.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where the answer to a question is unknown, offer to supply the answer at a future time or refer the customer to other information sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communication with appropriate colleagues as required by specific tour or activity circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement contingency plans without delay when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to select information and prepare commentaries or activities to meet a specific need

ability to use interpretive and presentation techniques to create customer-focused, informative and entertaining experiences for customers

preparation and presentation of multiple commentaries or activities covering a range of topics that meet the differing needs of various customer groups to ensure consistency of performance (for city or region-based generalist guides, this should include the delivery of information that covers different destinations within the city or region

presentation of activities and commentaries of a duration that reflects local industry product and practice

preparation for and presentation of commentaries or activities within multiple guiding environments (e.g. at a tourist site, on a coach tour, in a national park or on a walking tour) to ensure that skills can be adapted to different guiding contexts.

Context of and specific resources for assessment

Assessment must ensure:

preparation for and presentation of commentaries or activities within commercially realistic guiding environments (e.g. at a tourist site, on a coach tour, in a national park or on a walking tour)

use of industry-current equipment for presentation that will vary according to the operational context of delivering the commentary or activity (e.g. a microphone is essential equipment for coach touring)

presentation to and interaction with customer groups of a size and nature that reflect the commercial environment in which the guide operates.

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to prepare and present tour commentaries or activities. The following examples are appropriate for this unit:

direct observation of the candidate presenting commentaries or activities and using equipment effectively

questioning tour members as to the candidate's communication skills, breadth of knowledge and ability to deliver knowledge in an interesting way

case studies to assess ability to tailor activities and information to suit particular customer needs

case studies and problem-solving to assess ability to respond effectively to problems that occur during activities or commentaries

written and oral questioning or interview to test knowledge of interpretive and presentation techniques

review of guiding activities undertaken as part of industry placement and training with an industry operator

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTGDE007A Develop and maintain the general and regional knowledge required by guides

SITTGDE008A Research and share general information on Australian Indigenous cultures

SITTGDE009A Interpret aspects of local Australian Indigenous culture

SITTGDE010B Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE011B Prepare specialised interpretive content on marine environments

SITTGDE012B Prepare specialised interpretive content on cultural and heritage environments

FDFCDSWTB Promote wine tourism information.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

microphone techniques, as and when applicable to the operational context of delivering the tour commentary or activity, e.g. a coach touring context

interpretation of specific customer needs and any specific services previously confirmed with customer

high-level communication skills to facilitate the gathering and analysis of complex information and interpret and adapt this for simpler communication to customers

creative communication techniques for interpretive commentaries or activities, including such things as storytelling, role-play, games, sensory awareness exercises and illustrated talks

high-level communication skills to present in an informative, engaging, educational and enjoyable manner and interpret and answer customer questions.

The following knowledge must be assessed as part of this unit:

in-depth knowledge of subject matter being presented which will vary according to context

presentation and interpretive techniques, including the role and use of:

humour

body language

role-play

voice techniques

storytelling

games and activities

sensory awareness exercises

visual aids and props

positioning

safety and emergency procedures for relevant locations.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Needs of specific customers may vary according to:

geographic origin

cultural background

age

disability

educational level

special interests

requested coverage.

Commentariesor activities may relate to a range of subjects, including:

history and heritage

culture

art

natural environment

built environment

wildlife

domestic and farm animals

birds.

Operational context may relate to:

coach touring

guided walks

guided site activities

entertainment-based tours, such as ghost tours.

Equipment and resources may include:

microphone, where applicable to the operational context and assessed as necessary (e.g. on a coach)

audiovisual equipment

videotapes and DVDs

props.

Unexpected events may include:

systems failure

equipment failure

injury, accident or death

adverse weather conditions

inappropriate customer behaviour

customers who cause disruption and disturbance to other tour members, host communities and the environment

unpredictable animal behaviour

sudden closures

change of access

customer health issues, causing a reassessment of physical abilities.