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Evidence Guide: SITTIND202 - Source and use information on the holiday park and resort industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SITTIND202 - Source and use information on the holiday park and resort industry

What evidence can you provide to prove your understanding of each of the following citeria?

Source and use relevant industry information.

  1. Identify sources of information on the structure and operation of the holiday park and resort industry.
  2. Access specific information of relevance to the holiday park and resort industry to assist operational duties.
  3. Obtain information on features of current and in trend holiday park and resort products and services relevant to job role.
  4. Use knowledge of the holiday park and resort industry to enhance the quality of work performance.
Identify sources of information on the structure and operation of the holiday park and resort industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access specific information of relevance to the holiday park and resort industry to assist operational duties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain information on features of current and in trend holiday park and resort products and services relevant to job role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use knowledge of the holiday park and resort industry to enhance the quality of work performance.

Completed
Date:

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Source and use compliance information in daily activities.

  1. Obtain information on laws specifically relevant to the holiday park and resort industry and work compliantly.
  2. Seek information on industry quality assurance schemes.
  3. Access information on career planning and equal employment opportunity law.
  4. Conduct day to day holiday park and resort activities according to legal obligations and ethical industry practices.
Obtain information on laws specifically relevant to the holiday park and resort industry and work compliantly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek information on industry quality assurance schemes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access information on career planning and equal employment opportunity law.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct day to day holiday park and resort activities according to legal obligations and ethical industry practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source and use information on holiday park and resort technology.

  1. Source and access information on current and emerging technologies that impact on operational duties.
  2. Use information on technology to suggest new and improved workplace practices.
  3. Use current and emerging technology in day to day work activities.
Source and access information on current and emerging technologies that impact on operational duties.

Completed
Date:

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Use information on technology to suggest new and improved workplace practices.

Completed
Date:

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Use current and emerging technology in day to day work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update personal and organisational knowledge of the holiday park and resort industry.

  1. Identify and use a range of opportunities to update knowledge of the holiday park and resort industry.
  2. Monitor current issues of concern to the industry.
  3. Share updated information with colleagues.
Identify and use a range of opportunities to update knowledge of the holiday park and resort industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor current issues of concern to the industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share updated information with colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

source current holiday park and resort industry information and use this in to daytoday activities to maximise effective performance

demonstrate knowledge of the holiday park and resort industry, including main roles, functions and interrelationships of different sectors

integrate knowledge of the basic aspects of laws:

local community protection

consumer protection

EEO.

Context of and specific resources for assessment

Assessment must ensure use of:

computers, printers, communication technology, information programs to source industry information

information on codes of conduct, membership and benefits distributed by:

industry associations

accreditation operators

unions

plain English documents issued by government regulators that describe laws:

local community protection

consumer protection

EEO.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

exercises and project activities that allow assessment of the individual’s ability to:

obtain current and accurate holiday park and resort industry information

research information to meet differing operational needs

group projects that allow individuals to collectively source information on differing aspects of the holiday park and resort industry and present it in a portfolio

direct observation of the individual delivering an oral presentation on the sourced information

problem-solving exercises so the individual can identify new knowledge required to complete operational activities and source information to resolve the deficiency

written and oral questioning to assess knowledge of:

different sectors of the holiday park and resort industry and their interrelationships

laws relevant to the holiday park and resort industry

industry codes of conduct

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITTTSL201 Operate an online information system

SITXCOM101 Source and present information.

Required Skills and Knowledge

Required skills

communication skills including active listening and open and closed probe questioning to obtain information from:

experienced industry personnel

colleagues

suppliers

industry bodies

initiative and enterprise skills to suggest:

new and improved practices using emerging technology

business benefits of participating in industry quality assurance schemes

learning skills to continuously update knowledge of the holiday park and resort industry

literacy skills to:

read and comprehend the content of plain English information about laws, industry accreditation schemes and codes of conduct

research, sort and use holiday park and resort industry information

write notes, summarise and record information in basic documents such as information sheets, portfolios and files

planning and organising skills to complete daily operational activities while sourcing information required to support those

problem-solving skills to recognise knowledge deficiencies and take action to seek information

self-management skills to take responsibility for sourcing and updating current and emerging information

teamwork skills to share updated information with colleagues

technology skills to:

use a computer and keyboard

use online information systems to search for information.

Required knowledge

sources of information on the holiday park and resort industry

structure of the holiday park and resort industry and its different sectors including the business relationships between the following sectors:

holiday and resorts parks – types of accommodation, factors which contribute to the development of successful parks, holiday park and resort industry trends

manufacturing – main manufacturers of recreational vehicles (RV); key types of recreational vehicles made in Australia, their key characteristics; current and emerging trends in RV products

service – key providers of specialised RV servicing; types of services offered; links with manufacturers, retailers and holiday parks and resorts

retailing – retailers in Australia; main RV retailers in the local area; types of after sales services offered

roles and general responsibilities for different jobs in the industry

general nature of and links to the wider tourism industry and types of organisations providing bookings including:

attractions

inbound tour operators

other local accommodation providers

retail travel agents

tour operators

visitor information centres

primary functions of:

major crossindustry and sectorspecific industry associations especially those with which the business has a relationship

trade unions in the industry

local, regional, state and national tourism information service and marketing organisations

basic aspects of holiday park and resort industry quality assurance processes:

accreditation schemes

codes of conduct or ethics

industry rating schemes

occupational licensing

reasons for participation and impacts of noncompliance

roles and responsibilities of individual staff members when participating in schemes

basic aspects of state, territory and local council laws and actions that must be adhered to by holiday park and resort operators:

local community protection including land ownership, management and access requirements that must be met by holiday park operators when delivering services and requirements to maintain the lifestyle of neighbouring residents

consumer protection including refund requirements that must be met by holiday parks, terms and conditions of quotations and cancellation fees

Equal Employment Opportunity (EEO) law including rights of employees and responsibilities of employers to make merit based employment decisions

current and emerging technology used in holiday parks and resorts, including ebusiness and social media.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sources of information may include:

computer data, including the Internet

discussions with experienced industry personnel

industry:

accreditation operators

associations and organisations

developers of codes of conduct or ethics

journals

rating scheme operators

seminars

networking with:

colleagues

suppliers

plain English documents, issued by government regulators, that describe laws relevant to the holiday park and resort industry

libraries

media

personal observations and experience

regional, state and national tourism offices

reference books

training courses

unions.

The holiday park and resort industry involves a range of sectors and businesses including:

holiday parks and resorts

RV:

accessories retailing

manufacturing

parts and components manufacturing and supply

retailing

servicing.

Information of relevance to the holiday park and resort industry may include:

career opportunities within the industry

different holiday park and resort markets and trends

different sectors and businesses within the industry, their relationships and the services available in each sector

industrial relations

local economic and social significance of holiday park operations, which may relate to:

community role in tourism

employment

major holiday park and resort industry associations

quality assurance schemes and their application in metropolitan, regional and Australia-wide locations

relationships between holiday park and resort operations and other industries, including:

conservation

entertainment

hospitality

horticulture

recreational vehicle manufacturers, retailers and service centres

sports

tourism

tourism information centres and tourism marketing bodies

role of and impacts on local communities

roles and general responsibilities for different jobs in the industry

social profiles of caravaners and campers

specific features of the local and regional industry

types of accommodation available in holiday parks and resorts.

To enhance the quality of work performance may involve:

improving skills and productivity

providing holiday park and resort products and services to meet current market trends and customer expectations

providing quality holiday park and resort service

suggesting new and improved ways of doing things

working effectively with:

other sectors of the holiday park and resort industry

suppliers

working according to:

ethical industry practices to ensure smooth holiday park and resort operations

the law to avoid problems for self and the organisation.

Laws may cover:

business and occupational licensing

EEO

land ownership, management and access

public liability and duty of care

workplace relations – Fair Work Australia.

Quality assurance schemes may include:

accreditation schemes

codes of conduct or ethics

industry rating schemes

membership of industry associations

occupational licences.

Ethical industry practices may relate to:

agreed compliance with:

accreditation schemes

codes of conduct

industry rating schemes

preferred product arrangements

payment of commission

terms of payment

confidentiality of customer information

consumer protection:

provision of services as promoted

reasonable consumer pricing

truth and honesty in all information given to customers

declaration of:

commissions

fees and other charges

gifts and services provided free of charge

tips

maintaining the rights and lifestyle conditions of local community residents

overbooking

professional behaviour when participating in familiarisations and industry events.

Technologiesmay involve:

catering systems

customer technologies:

applications for electronic devices and computers

online booking systems

computer-aided despatch systems

ebusiness

food production systems

industry:

online booking systems

reservations, operations and financial and tracking systems

project management systems

social media sites.

Opportunitiesmay include:

discussions with experienced industry personnel

networking with:

colleagues

suppliers

participating in:

industry accreditation schemes

industry seminars

membership of professional industry associations

union membership

training courses.

Current issues of concern to the industry may relate to:

emerging markets

environmental, social and cultural impacts

government initiatives

holiday park and resort industry trends

industry expansion or retraction

industry initiatives

labour issues

maintaining organisational and industry profitability by productivity and pricing flexibility

shrinking markets.