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Evidence Guide: SITTPPD001 - Package tourism products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITTPPD001 - Package tourism products

What evidence can you provide to prove your understanding of each of the following citeria?

Source component products.

  1. Identify product objectives in consultation with appropriate colleagues and customers.
  2. Determine customer or market destination and product preferences and requirements.
  3. Identify and research potential destinations and component products and services.
  4. Assess destination and product details for market suitability and consider innovative options when appropriate.
  5. Assess quality credentials of operators and their products.
  6. Select destinations and products based on research.
Identify product objectives in consultation with appropriate colleagues and customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine customer or market destination and product preferences and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and research potential destinations and component products and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess destination and product details for market suitability and consider innovative options when appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess quality credentials of operators and their products.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select destinations and products based on research.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Package component products.

  1. Develop packaged products or programs to meet requirements of specific customers or markets.
  2. Combine and integrate program components to create maximum value and saleability within constraints.
  3. Make agreements with suppliers according to organisation profit and other requirements, and confirm in writing.
  4. Check and incorporate legal requirements.
  5. Cost programs to ensure profitability and consideration of key financial factors.
Develop packaged products or programs to meet requirements of specific customers or markets.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Combine and integrate program components to create maximum value and saleability within constraints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make agreements with suppliers according to organisation profit and other requirements, and confirm in writing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and incorporate legal requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cost programs to ensure profitability and consideration of key financial factors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise product packaging.

  1. Clearly document and present product or program and pricing structures, including details of inclusions, exclusions and add-ons.
  2. Review and adjust products or programs and pricing structures in response to feedback from customers or colleagues.
  3. Present final product or program details for approval within required timeframes.
Clearly document and present product or program and pricing structures, including details of inclusions, exclusions and add-ons.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and adjust products or programs and pricing structures in response to feedback from customers or colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present final product or program details for approval within required timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source component products.

1.1.Identify product objectives in consultation with appropriate colleagues and customers.

1.2.Determine customer or market destination and product preferences and requirements.

1.3.Identify and research potential destinations and component products and services.

1.4.Assess destination and product details for market suitability and consider innovative options when appropriate.

1.5.Assess quality credentials of operators and their products.

1.6.Select destinations and products based on research.

2. Package component products.

2.1.Develop packaged products or programs to meet requirements of specific customers or markets.

2.2.Combine and integrate program components to create maximum value and saleability within constraints.

2.3.Make agreements with suppliers according to organisation profit and other requirements, and confirm in writing.

2.4.Check and incorporate legal requirements.

2.5.Cost programs to ensure profitability and consideration of key financial factors.

3. Finalise product packaging.

3.1.Clearly document and present product or program and pricing structures, including details of inclusions, exclusions and add-ons.

3.2.Review and adjust products or programs and pricing structures in response to feedback from customers or colleagues.

3.3.Present final product or program details for approval within required timeframes.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source component products.

1.1.Identify product objectives in consultation with appropriate colleagues and customers.

1.2.Determine customer or market destination and product preferences and requirements.

1.3.Identify and research potential destinations and component products and services.

1.4.Assess destination and product details for market suitability and consider innovative options when appropriate.

1.5.Assess quality credentials of operators and their products.

1.6.Select destinations and products based on research.

2. Package component products.

2.1.Develop packaged products or programs to meet requirements of specific customers or markets.

2.2.Combine and integrate program components to create maximum value and saleability within constraints.

2.3.Make agreements with suppliers according to organisation profit and other requirements, and confirm in writing.

2.4.Check and incorporate legal requirements.

2.5.Cost programs to ensure profitability and consideration of key financial factors.

3. Finalise product packaging.

3.1.Clearly document and present product or program and pricing structures, including details of inclusions, exclusions and add-ons.

3.2.Review and adjust products or programs and pricing structures in response to feedback from customers or colleagues.

3.3.Present final product or program details for approval within required timeframes.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source and package products for three different types of travellers from among the following customer groups or markets:

Australians travelling internationally (outbound)

domestic tourists travelling within Australia

international tourists travelling within Australia (inbound)

special interest groups, such as customers of a particular cultural background, ecotourism, event delegates, educational, sporting or incentive groups

develop and cost practical programs for each of the above travellers that include at least six product or service components listed in the knowledge evidence

package each of the above programs to ensure practical options that meet requirements of above travellers:

budget

cultural issues

destination preferences

integration, where appropriate, into a wider touring, event or sporting program

product and service preferences and requirements

time constraints.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

tourism industry information sources

industry information or destination marketing networks and their value in research for the packaging process

research approaches relevant to packaging tourism products:

desk research

destination or site inspection

personal contact with tourism authorities, product suppliers or distribution network

customer or market product preferences and requirements relevant to the industry sector

market suitability considerations:

accessibility

availability

costs

features and benefits

product match to preferences and requirements

profit potential

quality credentials of operators:

customer service and satisfaction record

public liability and duty of care policies and procedures

environmental and local community protection credentials

reliability of other tourism operators:

in complying with laws

to provide promised products and services

safety record

features of typical supply and contractual arrangements with suppliers

key principles and elements of calculating complex packaged product costings and pricing structures

key financial factors impacting costing of programs:

commission or mark-up structures

exchange rate implications

profit margin requirements

special fees and other charges:

amendment fee

cancellation fee

communication fee

courier fee

credit card fee

itinerary preparation fee

loyalty program redemption fee

product booking fee

reconfirmation fee

service fee

transaction fee

visa and passport handling fee

taxes

distribution and marketing networks, especially those involved in distributing the proposed tourism product or program

industry commission or mark-up procedures and rates appropriate to the particular sector and the varying organisations in the distribution network

industry practices in packaging products and presenting pricing structures appropriate to different sectors:

different costing options:

per person

per room

group

all inclusive

ground content only

typical package styles for different markets or customer types

product or service components included in tourism programs:

accommodation

activities

audio-visual services

conference facilities

cruises

entertainment

entrances to attractions, museums, events and exhibits

food, beverage and catering

functions

meeting or event equipment

speaker services

special event consumable items

special items with customer’s corporate branding

tour guiding services

tours

transport

vehicle rental

venue hire

aspects of laws that impact on tourism operations and actions required of tourism operators:

consumer protection:

providing services as advertised

terms and conditions

refund requirements

cancellation fees

child sex tourism

legal liability insurance requirements and duty of care of customers

environmental protection:

licences

permits

accreditation

minimal impact practice

local community protection:

land ownership, management and access requirements.