Evidence Guide: SITTTSL001A - Operate an online information system
Tips for gathering evidence to demonstrate your skills
The important thing to remember when gathering evidence is that the
more evidence the better - that is, the more evidence you gather to
demonstrate your skills, the more confident an assessor can be that you
have learned the skills not just at one point in time, but are
continuing to apply and develop those skills (as opposed to just
learning for the test!). Furthermore, one piece of evidence that you
collect will not usualy demonstrate all the required criteria for a
unit of competency, whereas multiple overlapping pieces of evidence
will usually do the trick!
SITTTSL001A - Operate an online information system
What evidence can you provide to prove your understanding of each of the following citeria?
Access online information.
Identify information requirements. Identify sources of information and access the correct online information systems in an efficient manner. Select appropriate search methods for the type of information required. Use key words and phrases to search for required information. Use and manipulate the features of the system to access the full range of required information.
Identify information requirements.
Identify sources of information and access the correct online information systems in an efficient manner.
Select appropriate search methods for the type of information required.
Use key words and phrases to search for required information.
Use and manipulate the features of the system to access the full range of required information.
Check and download information.
Ensure that the information accessed meets the required scope and purpose. Conduct a further search if information is insufficient. Select the required information. Place an order for any information required to be purchased. Download and save information according to system procedures and organisation requirements. Organise information in a suitable format for use. Use information in an ethical manner and according to organisation procedures and privacy, copyright and intellectual property requirements.
Ensure that the information accessed meets the required scope and purpose.
Conduct a further search if information is insufficient.
Select the required information.
Place an order for any information required to be purchased.
Download and save information according to system procedures and organisation requirements.
Organise information in a suitable format for use.
Use information in an ethical manner and according to organisation procedures and privacy, copyright and intellectual property requirements.
Teacher: ___________________________________ Date: _________
Instructions to Assessors
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to source and retrieve multiple types of information from an automated system, ideally as a component of integrated work activity and in response to multiple customer requests covering a range of tourism products and services
ability to manipulate the functions of the system to efficiently access the information
completion of activities to access and retrieve a range of information within typical workplace time constraints.
Context of and specific resources for assessment
Assessment must ensure:
access to a fully equipped industry-realistic office environment using appropriate computers and information systems currently used in the tourism industry to store tourism related information (the internet could be one of these) or demonstration within the applicable information provision environment for the sector, such as a conference venue for the Events sector.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of integrated activities completed by the candidate, which may include sourcing information on destinations, selling products, providing quotations and issuing documents
review of information samples sourced by the candidate to meet particular customer needs
direct observation of the candidate using the system in response to specific requests
written and oral questioning or interview to test knowledge of the role of information systems within the tourism industry, system features and copyright requirements
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBCMN205A Use business technology SITTTSL002A Access and interpret product information SITTTSL003A Source and provide international destination information and advice SITTTSL004A Source and provide Australian destination information and advice.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit:
basic keyboarding skills
electronic file handling skills, including saving, copying
literacy skills to determine and correctly spell key search words and phrases and to read and follow online instructions for searching and downloading information.
The following knowledge must be assessed as part of this unit:
role of online information systems in the tourism industry
functions of the information system
basic understanding of privacy, copyright and intellectual property requirements as they relate to copying and using online information.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Online information systems will vary depending upon the organisation and industry sector but could include:
state and federal government tourism authority information systems
international government tourism authority information systems
computerised reservations systems.
Information may relate to a range of subjects, including:
general destination information
general product information
events and festivals
schedules for any tourism product or service
Features of the system which can be manipulated may include:
different internet search engines
search function of a database.