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Evidence Guide: SITTTSL004 - Provide advice on Australian destinations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITTTSL004 - Provide advice on Australian destinations

What evidence can you provide to prove your understanding of each of the following citeria?

Develop knowledge of Australian destinations.

  1. Identify and access information sources that provide current and accurate information on Australian destinations.
  2. Obtain information on functional or operational features of the Australian destination that meet different client needs.
  3. Obtain key information on social, cultural and geographical features and current health and safety features of the Australian destination.
  4. Record and store destination information for future use.
Identify and access information sources that provide current and accurate information on Australian destinations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain information on functional or operational features of the Australian destination that meet different client needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain key information on social, cultural and geographical features and current health and safety features of the Australian destination.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and store destination information for future use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update knowledge of Australian destinations.

  1. Use formal and informal research to update destination knowledge.
  2. Seek feedback from colleagues and customers on their experience with Australian destinations.
  3. Share updated information with colleagues.
Use formal and informal research to update destination knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback from colleagues and customers on their experience with Australian destinations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share updated information with colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and advice on specific Australian destinations.

  1. Identify the specific information and advice needs of the customer.
  2. Promptly provide current and accurate destination information and advice.
  3. Provide appropriate scope and depth of information to meet customer needs.
  4. Present information and advice in a clear format and style.
  5. Refer customers to current sources of health, safety and regulatory information.
Identify the specific information and advice needs of the customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly provide current and accurate destination information and advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate scope and depth of information to meet customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information and advice in a clear format and style.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer customers to current sources of health, safety and regulatory information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop knowledge of Australian destinations.

1.1.Identify and access information sources that provide current and accurate information on Australian destinations.

1.2.Obtain information on functional or operational features of the Australian destination that meet different client needs.

1.3.Obtain key information on social, cultural and geographical features and current health and safety features of the Australian destination.

1.4.Record and store destination information for future use.

2. Update knowledge of Australian destinations.

2.1.Use formal and informal research to update destination knowledge.

2.2.Seek feedback from colleagues and customers on their experience with Australian destinations.

2.3.Share updated information with colleagues.

3. Provide information and advice on specific Australian destinations.

3.1.Identify the specific information and advice needs of the customer.

3.2.Promptly provide current and accurate destination information and advice.

3.3.Provide appropriate scope and depth of information to meet customer needs.

3.4.Present information and advice in a clear format and style.

3.5.Refer customers to current sources of health, safety and regulatory information.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop knowledge of Australian destinations.

1.1.Identify and access information sources that provide current and accurate information on Australian destinations.

1.2.Obtain information on functional or operational features of the Australian destination that meet different client needs.

1.3.Obtain key information on social, cultural and geographical features and current health and safety features of the Australian destination.

1.4.Record and store destination information for future use.

2. Update knowledge of Australian destinations.

2.1.Use formal and informal research to update destination knowledge.

2.2.Seek feedback from colleagues and customers on their experience with Australian destinations.

2.3.Share updated information with colleagues.

3. Provide information and advice on specific Australian destinations.

3.1.Identify the specific information and advice needs of the customer.

3.2.Promptly provide current and accurate destination information and advice.

3.3.Provide appropriate scope and depth of information to meet customer needs.

3.4.Present information and advice in a clear format and style.

3.5.Refer customers to current sources of health, safety and regulatory information.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide tailored information to meet the requests of at least three different customers each requiring information on at least five different features of one or more tourism destinations within Australia

obtain above information by accessing at least three different information sources from the following list:

computerised reservations systems (CRS)

destination and product libraries

global distribution systems (GDS)

internet or intranet

organisation-designed information systems

principal or supplier information

regional tourism office information systems

social media websites

state and federal government tourism authority information systems

ensure information provided is current, relevant and accurate

complete above activities within commercial time constraints and deadlines determined by the customer or organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

formal and informal research methods:

accessing and reading promotional information:

travel guide books

product brochures

product updates

accessing the internet and intranet

attending professional development activities:

product launches

promotional seminars

trade shows

workshops

conferences

familiarisations

contact with other organisations:

suppliers

principals

tourist information offices

formal study

informal discussions with colleagues and customers

liaising with trade and general media

personal on-site observation or exploration

reading or listening to trade and general references

watching television, videos or films

sources of information on regions and destinations and types of product offered

sources of information on current health and safety issues for the destination:

health advisory notices issued by the federal and state or territory government health departments

safety advisory information issued by federal and local police authorities and emergency service authorities

specific industry sector and organisation:

appropriate breadth of Australian destination knowledge, which must include coverage of all Australian States and Territories, and the major regions and destinations therein

features of Australian destinations:

areas of environmental, social or cultural significance or sensitivity

cultural elements

facilities for customers with special needs

local customs

local economy

local facilities, banking and public facility information

major cities, towns and tourist areas and precincts

major gateways for and transport networks within the region and destination

major man-made tourist attractions

special features of the host community

special regional features

each of the destinations of interest to the customers specified in the performance evidence:

key information on geographical features of the destination:

destination location

climate and seasonal factors of the destination and the region

major geographic features of the destination and its region

key information on cultural and related features of the destination:

areas of environmental, social or cultural significance or sensitivity

major cities, towns and tourist areas and precincts

major man-made tourist attractions

major gateways for and transport networks within the destination and its region

basic aspects of the history and culture of the host community and, cultural mix

formats and inclusions used to present information to customers, and styles that cater for those with special needs

different methods for storing destination information:

computerised databases

files and notes for specific styles of customer group, touring routes or locations, and particular destinations.