The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Interpret information required for processing of documentation.
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Identify deadline for preparation and despatch of documents. Completed |
Evidence:
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Interpret existing reservation data held for the customer to identify all customer details correctly. Completed |
Evidence:
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Identify and interpret details of specific products and services that have been sold and confirmed to the customer and check prices quoted. Completed |
Evidence:
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Identify confirmed bookings held for customers and costs quoted by product and service suppliers. Completed |
Evidence:
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Identify sources of general information required to issue all necessary documents. Completed |
Evidence:
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Check payment status and take appropriate action. Completed |
Evidence:
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Check for and report any discrepancies in costs quoted to the customer and actual cost of services and take any follow-up action required to collect shortfall. Completed |
Evidence:
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Identify any operational documents required by personnel involved in delivering the tourism product. Completed |
Evidence:
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Process documentation.
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Prepare complete and accurate documentation within designated timeframes. Completed |
Evidence:
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Record required details on documentation with accuracy and according to the conditions applicable to the product. Completed |
Evidence:
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Make appropriate calculations and record any required costs within documents. Completed |
Evidence:
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Action paymentrequired by the supplier at the appropriate time according to organisation procedures. Completed |
Evidence:
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Check all documentation for accuracy prior to issue and amend as necessary. Completed |
Evidence:
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Process, file and despatch copies of documents according to organisation and supplier procedures and requirements. Completed |
Evidence:
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Despatch documents according to customer and organisation requirements. Completed |
Evidence:
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Reissue documentation where appropriate and process any required refunds or additional payments required according to conditions applicable to the product. Completed |
Evidence:
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Minimise waste of printed materials.
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Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts. Completed |
Evidence:
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