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Evidence Guide: SITTTSL011 - Source airfares for domestic flights

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITTTSL011 - Source airfares for domestic flights

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret domestic airfare information.

  1. Identify and access sources of fare information.
  2. Interpret information on domestic flights, fares and conditions applicable to specific fares.
Identify and access sources of fare information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Interpret information on domestic flights, fares and conditions applicable to specific fares.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Create domestic flight itineraries and airfares.

  1. Identify domestic flight options to meet customer needs.
  2. Create flight itineraries and source airfares for direct and connecting domestic flights.
  3. Source costs for promotional and sector fares.
  4. Identify costs of concession fares.
  5. Calculate taxes, fees and surcharges.
  6. Check calculations for accuracy.
  7. Compare domestic airfares and quote optimum airfare that meets customer needs.
Identify domestic flight options to meet customer needs.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Create flight itineraries and source airfares for direct and connecting domestic flights.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Source costs for promotional and sector fares.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify costs of concession fares.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Calculate taxes, fees and surcharges.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check calculations for accuracy.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Compare domestic airfares and quote optimum airfare that meets customer needs.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document and maintain records of calculations.

  1. Record full details of the calculated airfare.
  2. Minimise use of printed materials and maximise electronic record keeping to reduce waste.
Record full details of the calculated airfare.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Interpret domestic airfare information.

1.1.Identify and access sources of fare information.

1.2.Interpret information on domestic flights, fares and conditions applicable to specific fares.

2. Create domestic flight itineraries and airfares.

2.1.Identify domestic flight options to meet customer needs.

2.2.Create flight itineraries and source airfares for direct and connecting domestic flights.

2.3.Source costs for promotional and sector fares.

2.4.Identify costs of concession fares.

2.5.Calculate taxes, fees and surcharges.

2.6.Check calculations for accuracy.

2.7.Compare domestic airfares and quote optimum airfare that meets customer needs.

3. Document and maintain records of calculations.

3.1.Record full details of the calculated airfare.

3.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Interpret domestic airfare information.

1.1.Identify and access sources of fare information.

1.2.Interpret information on domestic flights, fares and conditions applicable to specific fares.

2. Create domestic flight itineraries and airfares.

2.1.Identify domestic flight options to meet customer needs.

2.2.Create flight itineraries and source airfares for direct and connecting domestic flights.

2.3.Source costs for promotional and sector fares.

2.4.Identify costs of concession fares.

2.5.Calculate taxes, fees and surcharges.

2.6.Check calculations for accuracy.

2.7.Compare domestic airfares and quote optimum airfare that meets customer needs.

3. Document and maintain records of calculations.

3.1.Record full details of the calculated airfare.

3.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source domestic airfares to meet the requirements of five different customers

source information for the above airfares using at least three of the following sources:

computerised reservations system (CRS)

global distribution system (GDS)

information from airlines and consolidators

the internet

interpret and explain to each of the above customers:

flight information

fare options

conditions applicable to specific fares

create flight itineraries for each of the above customers

complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information for:

domestic flight schedules:

direct and connecting services

minimum connecting times (MCT)

airline codes

airport codes

domestic fares:

published fare types and classes

normal fares

concession fares

promotional fares currently available

fare conditions

payment and ticketing deadline

taxes, fees and surcharges

domestic airfare conditions:

amendment fees

availability of:

any type of change to the air itinerary

changes to class of travel

change to name on ticket

refunds or credit notes in the event of cancellation

baggage allowance

cancellation charges

excess baggage charges

extensions to ticketing deadline

payment deadline

restricted articles in baggage

ticketing deadline

time limits for passenger name records (PNRs)

content and format of information provided by airlines and consolidators:

fare schedules

flight schedules

published fares

special bulletins

websites

formats used to calculate and record airfares.