The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this TrainingPackage.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of how to access information on the current range of domestic airfares and ability to interpret conditions applicable to specific fares

knowledge of how to construct sector fares, promotional fares and fares incorporating non-stop, direct and connecting services

ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares

ability to calculate domestic airfares accurately in response to multiple customer requirements covering a range of different air routes

completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills using appropriate computers, printers, publications and reservations systems currently used in the tourism industry to assist with airfare calculations

use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents

fare construction activities and case studies to assess ability to construct and cost domestic airfares for different routes and to meet varying customer requirements

review of fare calculation worksheets completed by the candidate

written and oral questioning or interview to test knowledge of rules and conditions applicable to specific fares

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTTSL005A Sell tourism products and services

SITTTSL009A Process travel-related documentation.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpretation of fare schedules and other airline or consolidator guidelines

interpretation of rules and conditions applicable to fares

interpretation of current airline and IATA regulations

literacy skills to read and interpret complex airfare schedules, airline and IATA regulations, costings and applicable rules and conditions

numeracy skills to perform complex airfare calculations.

The following knowledge must be assessed as part of this unit:

familiarity with content and format of text-based tariffs and supporting manuals or automated fare systems

encoding and decoding of domestic airport and airline codes

how to access information on different types of current fares and applicable rules and conditions, especially most popular and currently available promotional fares

how to access information on current airline and IATA regulations.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sources of fare information may include:

airline guides

airline schedules and timetables

fare manuals

computerised data

centralised reservations system (CRS)

global distribution system (GDS)

tariffs from airlines

tariffs from consolidators

special bulletins issued by airlines and consolidators

general information from airlines

internet.

Information on air itineraries:

non-stop services

direct and connecting services

minimum connecting times.

Concession fares may include those for:

infants

children

students

pensioners

groups

seamen

carers

military personnel.

Taxes may include:

domestic head tax

noise tax

GST.

Conditions applicable to specific fares may include:

payment deadline

ticketing deadline

extensions to ticketing deadline

cancellation charges

availability of any type of change to the air itinerary

availability of changes to class of travel

amendment fees

baggage allowance

excess baggage charges

restricted articles in baggage

time limits for passenger name records (PNRs).

Configure air itineraries must ensure coverage of the following types of fares:

sector fares

promotional fares

fares incorporating non-stop, direct and connecting services

fares incorporating airport and other taxes.

Calculation of domestic fare costs may be completed:

manually

using a computer.

Fees may include:

service fee

transaction fee

air itinerary preparation fee

loyalty program (e.g. frequent flyer) redemption fee

courier fee

credit card fee

communication fee.

Record of the calculated airfare may involve use of:

manual format

linear format.