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Evidence Guide: SITTTSL013B - Construct normal international airfares

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SITTTSL013B - Construct normal international airfares

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret international airfare information.

  1. Identify and access sources of international fare information.
  2. Interpret information on international air itineraries, fares and fare rules.
Identify and access sources of international fare information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret information on international air itineraries, fares and fare rules.

Completed
Date:

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Configure air itineraries and cost international airfares.

  1. Configure air itinerariesto create the optimum airfare cost accurately and according to IATA regulations.
  2. Configure international air itineraries and calculate international fare costs accurately and according to IATA regulations.
  3. Calculate any additional taxes, special fees and other charges.
  4. Check the constructed airfare to ensure it has been costed accurately and complies with applicable conditions.
Configure air itinerariesto create the optimum airfare cost accurately and according to IATA regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure international air itineraries and calculate international fare costs accurately and according to IATA regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Calculate any additional taxes, special fees and other charges.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the constructed airfare to ensure it has been costed accurately and complies with applicable conditions.

Completed
Date:

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Construct fares incorporating add-ons.

  1. Correctly interpret add-on tables.
  2. Calculate through fares, incorporating add-ons and document according to IATA procedures.
  3. Record full details of the calculated international fares.
Correctly interpret add-on tables.

Completed
Date:

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Calculate through fares, incorporating add-ons and document according to IATA procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record full details of the calculated international fares.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise waste of printed materials.

  1. Minimise use of printed materials and maximise electronic fare calculation and filing of all records to reduce waste and negative environmental impacts.
Minimise use of printed materials and maximise electronic fare calculation and filing of all records to reduce waste and negative environmental impacts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of how to access information on the current range of international airfares and ability to interpret the conditions applicable to specific fares

ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares

ability to create practical air itineraries in response to customer requirements

ability to calculate normal international airfares accurately in response to multiple customer requirements covering a range of different air routes

completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills using appropriate computers, publications and reservations systems currently used in the tourism industry to assist with airfare quotations

use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents

fare construction activities and case studies to assess ability to construct and cost normal international airfares for different routes and to meet varying customer requirements

review of fare calculation worksheets completed by the candidate

written and oral questioning or interview to test knowledge of general air travel rules and restrictions applicable to normal international airfares

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTTSL005A Sell tourism products and services

SITTTSL009B Process travel-related documentation

SITTTSL014B Construct promotional international airfares.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpretation of fare schedules and other airline or consolidator guidelines

interpretation of rules and conditions applicable to fare

interpretation of current airline and IATA regulations

literacy skills to read and interpret complex airfare schedules, airline and IATA regulations, costings and applicable general air travel rules and restrictions

numeracy skills to perform complex airfare calculations.

The following knowledge must be assessed as part of this unit:

familiarity with content and format of text-based tariffs and supporting manuals or automated fare systems

encoding and decoding of airport and airline codes

how to access information on different types of current fares and the applicable rules and conditions

how to access information on current airline and IATA regulations

normal fare construction principles and procedures, including currency and neutral units of construction (NUA) conversion.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sources of international fare information may include:

airline guides

airline schedules and timetables

fare manuals

computerised data

centralised reservations system (CRS)

global distribution system (GDS)

tariffs from airlines

tariffs from consolidators

special bulletins issued by airlines and consolidators

general information from airlines

internet.

Information on international air itineraries, fares and fare rules must include:

airport codes

airline codes

fare types and classes

IATA areas

global indicators

international airline terminology

IATA terminology and definitions

normal fares

concession fares, which may include those for:

infants

children

students

pensioners

groups

seamen

carers

military personnel

taxes and surcharges

general air travel rules and restrictions, which may include:

payment deadline and ticketing deadline

extensions to ticketing deadline

cancellation charges

availability of any type of change to the air itinerary

availability of changes to class of travel

amendment fees

baggage allowance

excess baggage charges.

Information on international air itineraries, fares and fare rules may include:

non-stop services

direct and connecting services

minimum connecting times

route maps.

Configure air itineraries:

must include coverage of the following types of fares:

sector fares

fares incorporating open-dated travel and surface segments

fares incorporating non-stop, direct and connecting services

fares incorporating intermediate points

fares incorporating airport and other taxes

must include coverage of the following types of calculations and checks:

neutral units of construction (NUA)

local currency fares (LCF)

global indicators (GI)

mileage system:

maximum permitted mileages (MPMs)

ticketed point mileages (TPMs)

extra mileage allowance (EMA)

excess mileage surcharges (EMS)

higher intermediate points (HIPs)

one way backhaul checks (BHA)

circle trip minimum fare checks (CTM).

Calculation of international fare costs may be completed:

manually

using a computer.

Taxes may include:

domestic head tax

noise tax

fuel surcharge

Q surcharge.

Fees may include:

service fee

transaction fee

air itinerary preparation fee

loyalty program (e.g. frequent flyer) redemption fee

courier fee

credit card fee

communication fee

flight fuel emissions offset fee ("flying carbon neutral").

Record of calculated airfare may involve use of:

paper-based or electronically filed materials

manual format

linear format.