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Evidence Guide: SITTTSL014B - Construct promotional international airfares

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SITTTSL014B - Construct promotional international airfares

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret promotional airfare information.

  1. Identify and access sources of international promotional fare information.
  2. Interpret information on international promotional air itineraries, fares and fare rules.
  3. Interpret information on nett fares.
Identify and access sources of international promotional fare information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Interpret information on international promotional air itineraries, fares and fare rules.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Interpret information on nett fares.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Configure air itineraries and cost promotional airfares.

  1. Configure air itinerary to create optimum airfare cost.
  2. Configure international air itineraries, select and calculate international promotional fare costs with complete accuracy and in accordance with the applicable rules and regulations.
  3. Calculate add-on charges, any additional taxes, special fees and other charges.
  4. Check the constructed airfare to ensure it has been costed accurately and complies with applicable conditions.
  5. Record full details of the calculated international promotional fare.
Configure air itinerary to create optimum airfare cost.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Configure international air itineraries, select and calculate international promotional fare costs with complete accuracy and in accordance with the applicable rules and regulations.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Calculate add-on charges, any additional taxes, special fees and other charges.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check the constructed airfare to ensure it has been costed accurately and complies with applicable conditions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record full details of the calculated international promotional fare.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Minimise waste of printed materials.

  1. Minimise use of printed materials and maximise electronic fare calculation and filing of all records to reduce waste and negative environmental impacts.
Minimise use of printed materials and maximise electronic fare calculation and filing of all records to reduce waste and negative environmental impacts.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of how to access information on the current range of international airfares and ability to interpret conditions applicable to specific fares

ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares

ability to create practical air itineraries in response to customer needs

ability to calculate promotional international airfares accurately covering a range of different air routes and to meet varying customer requirements

completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills using appropriate computers, printers, publications and reservations systems currently used in the tourism industry to assist with airfare quotations

use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents

fare construction activities and case studies to assess ability to construct and cost promotional international airfares for different routes and to meet varying customer needs

review of fare calculation worksheets completed by the candidate

written and oral questioning or interview to test knowledge of rules and conditions applicable to specific fares

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTTSL005A Sell tourism products and services

SITTTSL009B Process travel-related documentation.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpretation of fare schedules and other airline or consolidator guidelines

interpretation of rules and conditions applicable to fares

interpretation of current airline and IATA regulations

literacy skills to read and interpret complex airfare schedules, airline and IATA regulations, costings and applicable rules and conditions

numeracy skills to perform complex airfare calculations.

The following knowledge must be assessed as part of this unit:

familiarity with content and format of text-based tariffs and supporting manuals or automated fare systems

encoding and decoding of airport and airline codes

role of nett fares

how to access information on the different types of current international fares and the applicable rules and conditions, especially the most popular and currently available promotional international fares

how to access information on current airline and IATA regulations

promotional fare construction principles and procedures, including currency and neutral units of construction (NUA) conversion.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sources of international promotional fare information may include:

airline guides

airline schedules and timetables

fare manuals

computerised data

centralised reservations system (CRS)

tariffs from airlines

tariffs from consolidators

special bulletins issued by airlines and consolidators

general information from airlines

internet.

Information on international promotional air itineraries, fares and fare rules must include:

airport codes

airline codes

fare types and classes

IATA areas

global indicators

international airline terminology

IATA terminology and definitions

taxes and surcharges, including:

domestic head tax

noise tax

GST

fuel surcharge

Q surcharge

general air travel rules and restrictions

conditions applicable to specific fares, which may include:

payment deadline

ticketing deadline

extensions to ticketing deadline

cancellation charges

availability of any type of change to the air itinerary

availability of changes to class of travel

amendment fees

baggage allowance

excess baggage charges.

Information on international promotional air itineraries, fares and fare rules may include:

non-stop services

direct and connecting services

minimum connecting times

route maps.

Configure air itinerary must include the following types of fares:

sector fares

fares incorporating open dated travel and surface segments

fares incorporating non-stop, direct and connecting services

fares incorporating intermediate points

nett fares

fares incorporating airport and other taxes.

Airfare cost may be calculated:

manually

using a computer.

Calculate international promotional fare costs must include the following types of calculations and checks:

neutral units of construction (NUA)

local currency fares (LCF)

global indicators (GI)

mileage system:

maximum permitted mileages (MPMs)

ticketed point mileages (TPMs)

extra mileage allowance (EMA)

excess mileage surcharges (EMS)

higher intermediate points (HIPs)

circle trip minimum fare checks (CTM).

Taxes may include:

domestic head tax

noise tax

fuel surcharge

Q surcharge.

Fees may include:

service fee

transaction fee

air itinerary preparation fee

loyalty program (e.g. frequent flyer) redemption fee

courier fee

credit card fee

communication fee

flight fuel emissions offset fee ("flying carbon neutral").

Record of the calculated airfare may involve use of:

paper-based or electronically filed materials

manual format

linear format.