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Evidence Guide: SITTTSL015 - Administer billing and settlement plan

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITTTSL015 - Administer billing and settlement plan

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for BSP reporting.

  1. Analyse basic standard traffic documents and reports, including common terms and abbreviations.
  2. Set up user access and logins.
Analyse basic standard traffic documents and reports, including common terms and abbreviations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up user access and logins.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform BSP general transactions.

  1. Undertake general transactions in line with BSP documentation procedures and agency timeframes.
  2. Access and use BSPlink portal functionality in line with established procedures.
Undertake general transactions in line with BSP documentation procedures and agency timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and use BSPlink portal functionality in line with established procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and reconcile billing and settlement reports.

  1. Download agency billing analysis report and review report data.
  2. Identify discrepancies between billing analysis report and agency back office sales report for the reporting period.
  3. Action any discrepancies according to BSP procedures.
  4. Reconcile agency billing analysis report with agency sales reports within BSP reporting calendar deadlines.
Download agency billing analysis report and review report data.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify discrepancies between billing analysis report and agency back office sales report for the reporting period.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action any discrepancies according to BSP procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile agency billing analysis report with agency sales reports within BSP reporting calendar deadlines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the remittance process.

  1. Lodge reports according to BSP procedures and deadlines.
  2. Retain agency document copies while minimising use of printed materials and reducing waste.
  3. Secure funds, process credit card payments and pay remittance amount as reported.
Lodge reports according to BSP procedures and deadlines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Retain agency document copies while minimising use of printed materials and reducing waste.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Secure funds, process credit card payments and pay remittance amount as reported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for BSP reporting.

1.1.Analyse basic standard traffic documents and reports, including common terms and abbreviations.

1.2.Set up user access and logins.

2. Perform BSP general transactions.

2.1.Undertake general transactions in line with BSP documentation procedures and agency timeframes.

2.2.Access and use BSPlink portal functionality in line with established procedures.

3. Review and reconcile billing and settlement reports.

3.1.Download agency billing analysis report and review report data.

3.2.Identify discrepancies between billing analysis report and agency back office sales report for the reporting period.

3.3.Action any discrepancies according to BSP procedures.

3.4.Reconcile agency billing analysis report with agency sales reports within BSP reporting calendar deadlines.

4. Manage the remittance process.

4.1.Lodge reports according to BSP procedures and deadlines.

4.2.Retain agency document copies while minimising use of printed materials and reducing waste.

4.3.Secure funds, process credit card payments and pay remittance amount as reported.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for BSP reporting.

1.1.Analyse basic standard traffic documents and reports, including common terms and abbreviations.

1.2.Set up user access and logins.

2. Perform BSP general transactions.

2.1.Undertake general transactions in line with BSP documentation procedures and agency timeframes.

2.2.Access and use BSPlink portal functionality in line with established procedures.

3. Review and reconcile billing and settlement reports.

3.1.Download agency billing analysis report and review report data.

3.2.Identify discrepancies between billing analysis report and agency back office sales report for the reporting period.

3.3.Action any discrepancies according to BSP procedures.

3.4.Reconcile agency billing analysis report with agency sales reports within BSP reporting calendar deadlines.

4. Manage the remittance process.

4.1.Lodge reports according to BSP procedures and deadlines.

4.2.Retain agency document copies while minimising use of printed materials and reducing waste.

4.3.Secure funds, process credit card payments and pay remittance amount as reported.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

download, interpret and reconcile the agency billing analysis report in electronic or printed format over three reporting periods for each of the following:

domestic travel

international travel

cover the full range of billing and settlement plan (BSP) reporting procedures and requirements for above BSP activities

complete BSP activities within agency time constraints and required reporting deadlines determined by the International Air Transport Association (IATA).

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role of IATA in billing and settlement plan

IATA agency accreditation requirements

IATA agency program and resolutions

benefits of the BSP for IATA-accredited agents

sources of BSP information and documents:

BSPlink

IATA newsletter communiqués and memorandums

basic standard traffic documents and reports:

BSP process documentation

associated IATA resolutions

BSP reporting calendar

BSPlink portal functionality:

managing user access

establishing agency groups

verifying ticketing authority

retrieving agency credit and debit memorandums

contents and procedures for using BSP for:

agency billing analysis and sales reports

billing statements

agency debit and credit memos

credit card charge forms

refund applications and notices

BSP process flow

BSP procedures for actioning discrepancies in billing and settlement reports

sales and transaction reporting procedures and requirements for the IATA data processing centre

BSP reporting timeframes

airfare pricing and ticketing procedures.