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Evidence Guide: SITTTSL016B - Administer billing and settlement plan

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITTTSL016B - Administer billing and settlement plan

What evidence can you provide to prove your understanding of each of the following citeria?

Report on air travel sales and refunds.

  1. Compile all information and documentation required for BSP reports at the appropriate time.
  2. Check documents for accuracy, and identify and report on discrepancies.
  3. Complete agency sales reports for the given BSP reporting period.
  4. Complete refund notices and refund applications as required.
  5. Produce and check BSP reports to include all transaction details.
  6. Keep and file documents and reports according to BSP and organisation procedures.
Compile all information and documentation required for BSP reports at the appropriate time.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check documents for accuracy, and identify and report on discrepancies.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete agency sales reports for the given BSP reporting period.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete refund notices and refund applications as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Produce and check BSP reports to include all transaction details.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Keep and file documents and reports according to BSP and organisation procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete billing and settlement reports and payments.

  1. Reconcile statements according to BSP procedures and adjustment systems.
  2. Identify any discrepancies and action according to BSP procedures.
  3. Acquire BSP documentation according to BSP and organisation procedures.
Reconcile statements according to BSP procedures and adjustment systems.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify any discrepancies and action according to BSP procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Acquire BSP documentation according to BSP and organisation procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Minimise waste of printed materials.

  1. Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts.
Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of BSP procedures and documentation

ability to apply BSP rules and procedures and complete BSP documents within typical workplace time constraints and the reporting deadlines determined by IATA and organisation

ability to complete multiple BSP documents accurately for multiple reporting periods and cover the full range of BSP reporting requirements relevant to the industry sector or organisation.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within a fully equipped industry-realistic office environment using appropriate computers, printers, publications and software programs currently used in the tourism industry to control the administration of the billing and settlement plan

use of industry-current actual or training facsimile IATA BSP documentation

assessment by or in conjunction with an assessor currently accredited by IATA for BSP.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

written exercises, quizzes and tests of BSP reporting activities

review of actual or facsimile BSP documents completed by the candidate

written and oral questioning or interview to test knowledge of rules and procedures applicable to the completion of BSP documents

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTTSL012B Construct domestic airfares

SITTTSL013B Construct normal international airfares

SITTTSL014B Construct promotional international airfares

SITTTSL015B Construct advanced international airfares.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

literacy skills to read, interpret and complete BSP reporting documents

numeracy skills to calculate gross and nett ticket sales, IATA payments and refunds, costs and other reporting figures and to accurately reconcile the BSP return.

The following knowledge must be assessed as part of this unit:

role of IATA in BSP

IATA agency accreditation requirements

BSP procedures

BSP reporting timeframes

BSP documentation

general understanding of airfares and ticketing.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

BSP reports may be for:

domestic travel

international travel.

BSP documentation may include:

paper-based or electronically transmitted materials

hard copy stocks

documents downloaded from BSP website

sales transmittal

refund notice

refund application

credit card charge forms

traffic document inventory report (TDIR)

BSP billing statement.