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Evidence Guide: SITTTSL301 - Provide advice on international destinations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITTTSL301 - Provide advice on international destinations

What evidence can you provide to prove your understanding of each of the following citeria?

Develop knowledge of international destinations.

  1. Identify and access information sources that provide current and accurate information on international destinations.
  2. Obtain information on features of the international destination and the general type of tourism products.
  3. Obtain key information on geographical features and current health and safety features of the international destination.
  4. Identify and obtain general information on different tourism products to meet different customer needs.
  5. Record and store destination information for future use.
Identify and access information sources that provide current and accurate information on international destinations.

Completed
Date:

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Obtain information on features of the international destination and the general type of tourism products.

Completed
Date:

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Obtain key information on geographical features and current health and safety features of the international destination.

Completed
Date:

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Identify and obtain general information on different tourism products to meet different customer needs.

Completed
Date:

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Record and store destination information for future use.

Completed
Date:

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Update knowledge of international destinations.

  1. Use formal and informal research to update destination knowledge.
  2. Seek feedback from colleagues and customers on their experience with international destinations.
  3. Share updated information with colleagues.
Use formal and informal research to update destination knowledge.

Completed
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Seek feedback from colleagues and customers on their experience with international destinations.

Completed
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Share updated information with colleagues.

Completed
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Provide information and advice on international destinations.

  1. Accurately identify the specific information and advice needs of the customer.
  2. Promptly provide current and accurate destination and product information and advice.
  3. Provide an appropriate scope and depth of information to meet customer needs.
  4. Present information and advice in a clear format and style.
  5. Refer customers to current sources of health, safety and regulatory information.
Accurately identify the specific information and advice needs of the customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly provide current and accurate destination and product information and advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide an appropriate scope and depth of information to meet customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information and advice in a clear format and style.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer customers to current sources of health, safety and regulatory information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

obtain current, relevant and accurate information on international tourism destinations by accessing a range of information sources and using different research methods

provide tailored international destination information and advice to meet the different requests of multiple customers

complete research activities and provide information and advice within commercial time constraints and deadlines determined by the customer or the organisation.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated tourism business operation or activity which sources and provides destination information to customers

a real or simulated tourism industry environment where destination information is provided to customers; for example:

a conference venue for the event sector

a reservations area or call centre

touring environment for the guiding and tour operations sectors

a retail shopfront or mobile sales situation for the retail travel sector

an office environment as defined in the Assessment Guidelines

computers, printers and information programs currently used by the tourism industry to store destination information

current destination and general product information found within sales kits, brochures, product manuals, destination marketing organisation information kits, electronic information sources and information databases

customers with whom the individual can interact and to whom they can provide destination advice.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

projects and activities that allow assessment of the individual’s ability to:

obtain current, accurate and relevant destination information

research destinations to meet differing customer needs

direct observation, using role plays, of the individual providing advice to customers

written or oral questioning to assess knowledge of information sources and key destination information

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

Because of the broad industry application of this unit and the variances in the essential general knowledge base, it is critical that assessment is contextualised to meet the requirements of the specific industry sector, industry operator and particular needs of the job role. Providers of preemployment training programs should cover a broad range of destination knowledge in order to provide a choice of vocational outcomes.

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITTTSL201 Operate an online information system

SITTTSL303 Sell tourism products and services

SITTTSL304 Prepare quotations

SITTTSL305 Process reservations

SITTTSL306 Book supplier services

SITXCCS303 Provide service to customers.

Required Skills and Knowledge

Required skills

communication skills to:

identify the information needs of customers

seek and provide feedback on international destinations

provide a verbal summary of information

initiative and enterprise skills to proactively seek information to assist with day-to-day sales functions

learning skills to continuously update knowledge of tourism destinations

literacy skills to:

read and interpret information on destinations and complex information about specific health, safety and regulatory issues for international destinations

research, interpret and sort relevant information

write basic summaries of information

teamwork skills to share destination information with colleagues

technology skills to:

use a computer and keyboard

use online information systems to search for information.

Required knowledge

sources of information on regions and destinations and types of product offered

sources of information on current health and safety issues for the destination, including:

travel warning advice issued for Australian travellers by the federal government

health advisory notices and vaccination information issued by local and international bodies

sources of information on regulatory issues for the destination, including passport and visa requirements and restrictions for visiting that destination

for the specific industry sector and organisation:

appropriate breadth of international destination knowledge

prevocational assessment must include coverage of all six continents, the major regions and destinations found within

for each destination, the depth of knowledge must cover:

key information on geographical features of the destination, including destination location, climate and seasonal factors of the destination and its region, and major geographical features of the destination and its region

key information on cultural and related features of the destination, including major cities, towns and tourist areas and precincts; areas of environmental, social or cultural significance or sensitivity; major man-made tourist attractions; major gateways for and transport networks within the destination and its region; and very basic aspects of the history and culture of the host community, including cultural mix and language spoken

key information on socioeconomic features of the destination, including current state of the economy, basis for the economy (e.g. key industries) and currency used

a range of formats for and inclusions of information presented to customers, including styles that cater for those with special needs (e.g. presenting information in large print or providing information electronically).

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information sources may include:

computerised reservation systems (CRS)

global distribution systems (GDS)

international government tourism authority information systems

Internet, intranet and extranet

organisation designed information systems

principal or supplier of products

destination and product libraries

social media websites.

Features of the international destination include:

areas of environmental, social or cultural significance or sensitivity

banking and currency information

facilities for customers with special needs

local customs

local economy

local facilities

major cities, towns and tourist areas and precincts

major gateways for and transport networks within the region and destination

major man-made tourist attractions

special features of the host community

special regional features.

Key information on geographical features includes:

climate and seasonal factors of the destination and its region

location of the destination and the region in which it is located

major geographic features of the destination and its region.

Key information on current health and safety features may include:

current health risks, including diseases, epidemics, and animal or insect infestation

natural disasters such as fire, flood, tsunami

political uprisings and civil commotion

terrorism threats or current acts

war.

General information on different tourism products may:

be found in:

advertising flyers

brochures

ebrochures

product manuals

sales kits

social media sites

supplier information kits

supplier websites

include:

location of product within the destination

seasonal availability of product

styles of product available within the destination.

To store destination information may involve:

computerised database of information

files and notes for specific styles of customer group

files and notes for specific touring routes or locations

files and notes of particular destinations.

Formal and informal research may involve:

accessing and reading promotional information, including travel guide books, and product brochures and updates

accessing the Internet and intranet

attending professional development activities including:

conferences

familiarisations

product launches

promotional seminars

trade shows

workshops

contact with other organisations, including suppliers, principals and tourist information offices

formal study

informal discussions with colleagues and customers

liaising with trade and general media

listening to radio

personal on-site observation or exploration

reading trade and general newspapers, books and other references

watching television, videos and films.

Health,safety and regulatory information may include:

health advisory notices and vaccination information issued by local and international bodies

travel warning advice issued by the federal government for Australian travellers.