The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer needs.
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Accurately identify specific customer needs and preferences, including cultural needs and expectations. Completed |
Evidence:
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Accurately identify the specific product information and advice needs of the customer. Completed |
Evidence:
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Identify any customer requests which, if met, would breach ethical and legal commitments. Completed |
Evidence:
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Establish rapport with the customer to promote goodwill and trust. Completed |
Evidence:
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Suggest products to meet customer needs.
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Use product knowledge to tailor product options to specific customer needs. Completed |
Evidence:
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Make any product suggestions according to current promotional focus and preferred product arrangements for the organisation. Completed |
Evidence:
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Make customers aware of additional products that may enhance their request and maximise the sale profitability. Completed |
Evidence:
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Source additional information to meet specific customer needs. Completed |
Evidence:
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Provide specific product information and advice.
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Provide current and accurate product information and advice, including relevant product conditions. Completed |
Evidence:
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Suggest alternative products and services if desired products are unavailable. Completed |
Evidence:
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Promptly present all options in a clear format and style. Completed |
Evidence:
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Disclose and ensure a clear customer understanding of sales and product coordination fees. Completed |
Evidence:
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Provide an appropriate scope and depth of information to meet customer needs. Completed |
Evidence:
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Sell the product.
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Clearly explain and promote product features and benefits. Completed |
Evidence:
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Provide additional information to address customer questions and objections. Completed |
Evidence:
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Select and use techniques at the appropriate time to close the sale with the customer. Completed |
Evidence:
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Identify and act on opportunities to enhance the quality of service to customers. Completed |
Evidence:
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Follow up sales opportunities.
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Where appropriate, make follow up contact with the customer. Completed |
Evidence:
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Provide any required after sales service according to organisational procedures. Completed |
Evidence:
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