The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Source information on cruise operations and trends.
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Read and interpret information on the historical progression of cruising as a type of holiday. Completed |
Evidence:
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Source information on the historical progression of cruise ship design and features and benefits of modern ships. Completed |
Evidence:
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Research historical, current and emerging product development and market trends for domestic and international cruises. Completed |
Evidence:
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Identify cruise industry governance issues that affect customer participation. Completed |
Evidence:
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Use information when selling to dispel stereotypical imaging of cruises and handle purchase resistance. Completed |
Evidence:
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Develop knowledge of cruise destinations.
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Identify and access information sources for current and accurate information on domestic and international cruise regions and destinations. Completed |
Evidence:
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Source information on cruise lines and product diversity within regions and identify client appeal for a diversity of customer types. Completed |
Evidence:
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Obtain information on key operational features of cruise destinations including seasonality, visa, health, safety and regulatory issues. Completed |
Evidence:
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Source information on features and benefits of key ports of call within cruise destinations. Completed |
Evidence:
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Obtain information on features of turnaround ports for cruise destinations. Completed |
Evidence:
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Develop knowledge of cruise itineraries.
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Obtain and interpret information on cruise itineraries to meet different customer needs. Completed |
Evidence:
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Source information on the features and benefits of shore excursion options for specific cruises. Completed |
Evidence:
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Identify shore excursions operated by cruise line or local agent and evaluate merits of each in meeting the needs of a diversity of customer types. Completed |
Evidence:
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Obtain and interpret information on pre and post cruise transportation, accommodation and touring options including packages. Completed |
Evidence:
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Interpret any jargon or specifications in product information and accurately apply these to sales or booking activities. Completed |
Evidence:
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Research aspects of on board ship life.
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Identify the features and benefits of on board accommodation options including location and categories. Completed |
Evidence:
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Seek information on food and beverage venues and options including pre-purchased packages. Completed |
Evidence:
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Obtain information on facilities and services available on board. Completed |
Evidence:
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Evaluate on board activities and entertainment options for different types of cruise customers. Completed |
Evidence:
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Anticipate customer questions and seek scope of information to service a diversity of customer types. Completed |
Evidence:
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Provide information and advice on cruise options.
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Accurately identify the specific information and advice needs of the customer. Completed |
Evidence:
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Promptly provide current and accurate information and targeted customer advice on cruise products and destinations. Completed |
Evidence:
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Provide appropriate scope and depth of information to meet customer needs. Completed |
Evidence:
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Provide targeted advice on features and benefits of cruise products and destinations to counter purchasing objections. Completed |
Evidence:
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Refer customers to current sources of health, safety, visa and regulatory information. Completed |
Evidence:
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Update knowledge of cruise destinations and products.
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Use formal and informal research to continually update cruise destination and product knowledge. Completed |
Evidence:
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Seek feedback from colleagues and customers on experiences with cruise destinations and products. Completed |
Evidence:
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Share new or updated product information with colleagues. Completed |
Evidence:
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