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Evidence Guide: SITTTSL401 - Maintain a product inventory

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SITTTSL401 - Maintain a product inventory

What evidence can you provide to prove your understanding of each of the following citeria?

Obtain and interpret information for inventory.

  1. Obtain information to be included in inventory from internal and external sources.
  2. Interpret and review inventory information for currency and accuracy.
Obtain information to be included in inventory from internal and external sources.

Completed
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Interpret and review inventory information for currency and accuracy.

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Enter data into inventory system.

  1. Accurately calculate costs according to commercial agreements.
  2. Enter inventory information using clear formats and according to system requirements.
Accurately calculate costs according to commercial agreements.

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Enter inventory information using clear formats and according to system requirements.

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Update inventory.

  1. Monitor the currency of inventory information and continuously update for accuracy.
  2. Monitor bookings, allotments or requests and adjust as required.
Monitor the currency of inventory information and continuously update for accuracy.

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Monitor bookings, allotments or requests and adjust as required.

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Provide inventory information.

  1. Prepare inventory information, updates and briefings within required timelines.
  2. Distribute inventory reports to colleagues using electronic transmission, wherever possible, to reduce waste of printed materials.
  3. Provide assistance to colleagues on inventory use.
Prepare inventory information, updates and briefings within required timelines.

Completed
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Teacher:
Evidence:

 

 

 

 

 

 

 

Distribute inventory reports to colleagues using electronic transmission, wherever possible, to reduce waste of printed materials.

Completed
Date:

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Evidence:

 

 

 

 

 

 

 

Provide assistance to colleagues on inventory use.

Completed
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Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

make and maintain accurate and multiple product inventory entries that cover a range of products relevant to the industry sector and organisation

monitor the currency and accuracy of inventory information and continuously update it over a period of time

produce and distribute accurate inventory reports

demonstrate knowledge of the role played by inventory systems within the organisation and the wider tourism, hospitality or event industry

complete inventory activities within commercial time constraints and deadlines determined by the organisation.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated tourism, hospitality or event business operation or activity which maintains a product inventory

a real or simulated office environment as defined in the Assessment Guidelines

computers, printers, information software or database programs currently used in the tourism, hospitality or events industry to control product inventory

current commercial product information and operational documentation and data, such as supplier contracts and rates.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

activities that allow assessment of the individual’s ability to:

make entries based on product information and negotiated cost of supply to which commissions or mark-ups are applied

prepare inventory reports

written or oral questioning to assess knowledge of the role of product inventories and the various functions they manage

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHACS303 Provide accommodation reception services

SITTTOP401 Allocate tour resources

SITTTSL201 Operate an online information system

SITTTSL306 Book supplier services

SITTTSL308 Use a computerised reservations or operations system

SITXEVT302 Process and monitor event registrations

SITXEVT503 Manage event staging components.

Required Skills and Knowledge

Required skills

literacy skills to:

read and interpret complex product information, including costs and terms and conditions of their sale

write accurate and succinct product information and develop accurate inventory reports

numeracy skills to interpret and calculate complex product cost components

planning and organising skills to continuously update the inventory for commercial efficiency

problem-solving skills to identify and resolve deficiencies in product information

self-management skills to determine times for required inventory updates

teamwork skills to provide timely advice on inventory use

technology skills to:

use a computer and keyboard

manipulate the features of the inventory system to enter, monitor and update product information.

Required knowledge

for the specific industry sector:

different types of inventory systems used

uses of various reports within inventory systems

industry commissions and mark-ups

for the specific organisation:

role of specific inventory system

functions of the inventory system

product knowledge of the products to be included in inventory

negotiated cost of supply, contractual arrangements and preferred supplier arrangements

appropriate markups for the particular products controlled by the inventory.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information to be included in inventory may include:

allotments of any type of tourism, hospitality or event product, such as accommodation and seat in coach touring

commission

mark-up

product description

sales data

supplier nett rates

selling cost

special packages

terms and conditions of sale.

Inventory may control:

products purchased from other organisations (suppliers)

products developed and delivered by the organisation itself.

Reports may be:

cost comparisons for various product suppliers

paper-based or electronically transmitted materials

reservation reports

sales reports

usage rates for various product suppliers or agents

used to determine currency of information held in the inventory

used to negotiate rates.