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Evidence Guide: SITXCCS004 - Provide lost and found services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXCCS004 - Provide lost and found services

What evidence can you provide to prove your understanding of each of the following citeria?

Determine and record details of lost or found item.

  1. Obtain and verify descriptions and relevant details of lost or found item.
  2. Tag found item and place in designated location.
  3. Use lost and found register to record details of item.
Obtain and verify descriptions and relevant details of lost or found item.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Tag found item and place in designated location.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use lost and found register to record details of item.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assist customer with lost or claimed item.

  1. Conduct all communication with property owner in a professional manner.
  2. Provide details of organisational procedures and obligations for lost or found item.
  3. Investigate and trace lost item.
  4. Investigate and confirm ownership of found item.
  5. Verify claimant identification before release of found item.
  6. Obtain claimant signature for collection of claimed item.
Conduct all communication with property owner in a professional manner.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide details of organisational procedures and obligations for lost or found item.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Investigate and trace lost item.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Investigate and confirm ownership of found item.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Verify claimant identification before release of found item.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain claimant signature for collection of claimed item.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete end of shift duties.

  1. Update lost and found register to reflect investigation and collection of items.
  2. Complete lost and found reports according to organisational procedures.
  3. Recommend improvements to lost and found procedures as required.
Update lost and found register to reflect investigation and collection of items.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete lost and found reports according to organisational procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recommend improvements to lost and found procedures as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine and record details of lost or found item.

1.1.Obtain and verify descriptions and relevant details of lost or found item.

1.2.Tag found item and place in designated location.

1.3.Use lost and found register to record details of item.

2. Assist customer with lost or claimed item.

2.1.Conduct all communication with property owner in a professional manner.

2.2.Provide details of organisational procedures and obligations for lost or found item.

2.3.Investigate and trace lost item.

2.4.Investigate and confirm ownership of found item.

2.5.Verify claimant identification before release of found item.

2.6.Obtain claimant signature for collection of claimed item.

3. Complete end of shift duties.

3.1.Update lost and found register to reflect investigation and collection of items.

3.2.Complete lost and found reports according to organisational procedures.

3.3.Recommend improvements to lost and found procedures as required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine and record details of lost or found item.

1.1.Obtain and verify descriptions and relevant details of lost or found item.

1.2.Tag found item and place in designated location.

1.3.Use lost and found register to record details of item.

2. Assist customer with lost or claimed item.

2.1.Conduct all communication with property owner in a professional manner.

2.2.Provide details of organisational procedures and obligations for lost or found item.

2.3.Investigate and trace lost item.

2.4.Investigate and confirm ownership of found item.

2.5.Verify claimant identification before release of found item.

2.6.Obtain claimant signature for collection of claimed item.

3. Complete end of shift duties.

3.1.Update lost and found register to reflect investigation and collection of items.

3.2.Complete lost and found reports according to organisational procedures.

3.3.Recommend improvements to lost and found procedures as required.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide efficient and courteous lost and found service on at least three different occasions, using appropriate communication skills to determine required details of lost or found items

record clear details of above lost or found items and prepare simple reports according to organisational procedures on each of the above service occasions

complete investigation of above lost or found items within timeframes determined by the property owner or organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

for lost and found items:

organisational procedures for providing services

methods to succinctly and clearly record details

for lost items:

methods to trace items and determine ownership

for found items:

methods to locate items and determine ownership

typical storage facilities for items

security requirements for storage

formats for lost and found registers and reports, and required content of entries.

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Details of lost or found item must include:

date, time and location of loss

date, time and location of find

description of lost or found item

owner contact details.

Lost and found reports must include:

daily or weekly reports

logs or journals

verbal or written reports

hard copy or electronic reports.