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Evidence Guide: SITXCCS005 - Provide club reception services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXCCS005 - Provide club reception services

What evidence can you provide to prove your understanding of each of the following citeria?

Provide information on club services and process memberships.

  1. Provide advice and information on club services and facilities to members, guests and visitors.
  2. Explain membership requirements and rules to members, guests and visitors in a professional manner.
  3. Explain membership application forms to applicants and assist with form completion.
  4. Calculate and process membership payments.
  5. Issue correct proof of membership documentation.
  6. Use club reception technology to assist with providing services to members and guests.
Provide advice and information on club services and facilities to members, guests and visitors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain membership requirements and rules to members, guests and visitors in a professional manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain membership application forms to applicants and assist with form completion.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Calculate and process membership payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issue correct proof of membership documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use club reception technology to assist with providing services to members and guests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor entry to club.

  1. Check proof of membership upon entry to the club.
  2. Assist guests and visitors to sign in according to government and organisational requirements.
  3. Check member, guest and visitor compliance with dress and age regulations.
  4. Refuse entry to non-compliant members, guests and visitors.
  5. Escalate disputes over club entry to security, supervisor or other relevant person according to organisational policy.
Check proof of membership upon entry to the club.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist guests and visitors to sign in according to government and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check member, guest and visitor compliance with dress and age regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refuse entry to non-compliant members, guests and visitors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escalate disputes over club entry to security, supervisor or other relevant person according to organisational policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide information on club services and process memberships.

1.1.Provide advice and information on club services and facilities to members, guests and visitors.

1.2.Explain membership requirements and rules to members, guests and visitors in a professional manner.

1.3.Explain membership application forms to applicants and assist with form completion.

1.4.Calculate and process membership payments.

1.5.Issue correct proof of membership documentation.

1.6.Use club reception technology to assist with providing services to members and guests.

2. Monitor entry to club.

2.1.Check proof of membership upon entry to the club.

2.2.Assist guests and visitors to sign in according to government and organisational requirements.

2.3.Check member, guest and visitor compliance with dress and age regulations.

2.4.Refuse entry to non-compliant members, guests and visitors.

2.5.Escalate disputes over club entry to security, supervisor or other relevant person according to organisational policy.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide information on club services and process memberships.

1.1.Provide advice and information on club services and facilities to members, guests and visitors.

1.2.Explain membership requirements and rules to members, guests and visitors in a professional manner.

1.3.Explain membership application forms to applicants and assist with form completion.

1.4.Calculate and process membership payments.

1.5.Issue correct proof of membership documentation.

1.6.Use club reception technology to assist with providing services to members and guests.

2. Monitor entry to club.

2.1.Check proof of membership upon entry to the club.

2.2.Assist guests and visitors to sign in according to government and organisational requirements.

2.3.Check member, guest and visitor compliance with dress and age regulations.

2.4.Refuse entry to non-compliant members, guests and visitors.

2.5.Escalate disputes over club entry to security, supervisor or other relevant person according to organisational policy.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

respond to at least three different member, guest or visitor enquiries about facilities, services and membership

process membership applications and issue membership documentation for at least three different new members

monitor club entry by members, guests and visitors during at least four service periods, ensuring all entry requirements are met and enabling efficient flow through reception to club facilities

perform above activities in a professional manner and within commercial timeframes.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key aspects of club licensing laws covering entry requirements for members, guests and visitors

acceptable forms of club membership documentation

acceptable forms of identification (ID), proof of age and residence

purpose and use of typical club reception technology:

information systems currently used by clubs to manage membership database

membership badge production equipment

scanning equipment for temporary membership documents

communications equipment:

telephones

radio

internal public address system

organisational dress regulations for club

club membership rules, conditions, benefits, entitlements and costs

contents of membership application forms and importance of ensuring accurate recording of membership details

full details of club services, facilities, current promotions, events and entertainment.