NTISthis.com

Evidence Guide: SITXCCS305A - Provide lost and found facility

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXCCS305A - Provide lost and found facility

What evidence can you provide to prove your understanding of each of the following citeria?

Establish status of item.

  1. Establish and maintain a lost and found register according to organisational requirements.
  2. Record and verify a description and relevant details of the lost or found item with appropriate person(s).
  3. Tag and file found items and place them in a designated location.
Establish and maintain a lost and found register according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and verify a description and relevant details of the lost or found item with appropriate person(s).

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tag and file found items and place them in a designated location.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow procedures for lost and claimed items.

  1. Conduct all communication in a professional and courteous manner according to organisational requirements.
  2. Explain to the enquirer or claimant the organisational procedures and obligations regarding lost and found items, in a clear and sensitive manner.
  3. Investigate and trace lost items according to organisational policies and procedures.
Conduct all communication in a professional and courteous manner according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain to the enquirer or claimant the organisational procedures and obligations regarding lost and found items, in a clear and sensitive manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate and trace lost items according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify identification of the claimant,ensuring they sign for and date the claimed item(s) according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation.

  1. Update the lost and found register reflecting whether the item has been claimed or fully investigated.
Update the lost and found register reflecting whether the item has been claimed or fully investigated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete reports and other documentation according to organisational requirements and within designated timeframes.

  1. Report to the appropriate person(s) incidents and recommended system improvements in relation to lost and found claims and enquiries in a timely manner.
Report to the appropriate person(s) incidents and recommended system improvements in relation to lost and found claims and enquiries in a timely manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Effectively communicate and record information regarding lost and found items and complete and maintain workplace documentation

Receive and relay verbal and non-verbal information in a concise and accurate manner with sensitivity to social and cultural differences

Identify prohibited and/or hazardous items and goods and take appropriate action

Effectively operate office technology and communication equipment

Context of and specific resources for assessment

Assessment must ensure:

Access to a suitable venue and equipment

Access to plain English version of relevant statutes and procedures

Assignment instructions, work plans and schedules, policy documents and duty statements

Assessment instruments, including personal planner and assessment record book

Access to a registered provider of assessment services

Methods of assessment

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace. Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

Access to a suitable venue and equipment

Access to plain English version of relevant stautes and procedures

Assignment instructions, work plans and schedules, policy documents and duty statements

Assessment instruments, including personal planner and assessment record book

Access to a registered provider of assessment services

Continuous assessment in a setting that stimulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit

Continuous assessment in the workplace, taking into account the range of variables affecting performance

Self-assessment on the same terms as those described above

Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

Accurately record and report information

Effectively operate office and communication equipment

Present a professional image to members of the public and colleagues

Apply active listening and questioning techniques

Solve basic problems

Estimate and calculate resource and equipment requirements

Collate and organise information and items

Communicate effectively with people from different social, cultural and ethnic backgrounds and various physical and mental abilities

Communicate in a clear and concise manner

Comply with relevant legislative and regulatory requirements

Enter data using basic keyboarding skills

Estimate time to complete activities and organise personal schedule

Prepare statements and write reports

The following knowledge must be assessed as part of this unit:

Relevant legislative provisions

Basic problem-solving strategies

Premises and property security requirements and procedures

Premises and property lay-out

Rules for the identification and handling of dangerous and prohibited goods

EEO, equity and diversity principles

Operational techniques of communication and office equipment

Organisational procedures and guidelines appropriate to own role, responsibility and delegation

Reporting procedures and documentation requirements and processes

Principles of effective communication including internpersonal techniques

Principles of questioning to get specific information

Use and storage requirements of equipment.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Organisational requirements may include:

Legal and organisational policy and procedures including personnel practices and guidelines

Organisational goals, objectives, plans, systems and processes

Legislation relevant to the operation, incident and/or response

Employer and employee rights and responsibilities

Business and performance plans

Policies and procedures relating to own role, responsibility and delegation

Quality and continuous improvement processes and programs

Emergency and evacuation procedures

Duty of care, code of conduct, code of ethics

Access and equity policy, principles and practice

Records and information systems and processes

Communication channels and reporting procedures.

Relevant details may include:

Location

Date

Time.

Appropriate persons may include:

Supervisors, managers

Colleagues

Members of the public

Clients

Designated human resource personnel.

Designated locations may include:

Cupboard/storage facility

Safe facilities.

Communication techniques may include:

Language, verbal or non-verbal

Active listening

Questioning to clarify and confirm understanding

Interpreting non-verbal and verbal messages

Observation techniques

Use of positive, confident and co-operative language

Control of tone of voice and body language

Use of language and concepts appropriate to cultural differences.

Identification documents may include:

Daily/weekly reports

'lost and found' register

Written and computer reports

Logs, journals