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Evidence Guide: SITXCOM004 - Address protocol requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SITXCOM004 - Address protocol requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Source information on appropriate protocol requirements.

  1. Assess the need for protocol to be followed for the particular situation.
  2. Identify relevant sources of protocol information.
  3. Liaise with customers to determine appropriate protocol.
  4. Interpret relevant protocol information to inform work practice.
Assess the need for protocol to be followed for the particular situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify relevant sources of protocol information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with customers to determine appropriate protocol.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret relevant protocol information to inform work practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate the use of protocol.

  1. Identify specific work activities requiring a particular protocol to be observed.
  2. Provide protocol briefings to staff and suppliers.
  3. Coordinate the use of correct protocol for the delivery of product or service.
Identify specific work activities requiring a particular protocol to be observed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide protocol briefings to staff and suppliers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate the use of correct protocol for the delivery of product or service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update knowledge of protocol.

  1. Identify and use opportunities to update protocol knowledge.
  2. Share updated knowledge with customers and colleagues as required.
Identify and use opportunities to update protocol knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share updated knowledge with customers and colleagues as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source information on appropriate protocol requirements.

1.1.Assess the need for protocol to be followed for the particular situation.

1.2.Identify relevant sources of protocol information.

1.3.Liaise with customers to determine appropriate protocol.

1.4.Interpret relevant protocol information to inform work practice.

2. Coordinate the use of protocol.

2.1.Identify specific work activities requiring a particular protocol to be observed.

2.2.Provide protocol briefings to staff and suppliers.

2.3.Coordinate the use of correct protocol for the delivery of product or service.

3. Update knowledge of protocol.

3.1.Identify and use opportunities to update protocol knowledge.

3.2.Share updated knowledge with customers and colleagues as required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source information on appropriate protocol requirements.

1.1.Assess the need for protocol to be followed for the particular situation.

1.2.Identify relevant sources of protocol information.

1.3.Liaise with customers to determine appropriate protocol.

1.4.Interpret relevant protocol information to inform work practice.

2. Coordinate the use of protocol.

2.1.Identify specific work activities requiring a particular protocol to be observed.

2.2.Provide protocol briefings to staff and suppliers.

2.3.Coordinate the use of correct protocol for the delivery of product or service.

3. Update knowledge of protocol.

3.1.Identify and use opportunities to update protocol knowledge.

3.2.Share updated knowledge with customers and colleagues as required.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source accurate information on protocol requirements for at least two of the following:

organising an event or function, such as a meeting, reception or tour

organising accommodation

issuing marketing materials reflecting correct titles of dignitaries

meeting the requirements of dignitaries and officials

meeting the requirements of entertainers and masters of ceremony

integrate protocol requirements into oral and written material for each of the above

update and integrate knowledge of protocol when organising each of the above.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

main types of civic functions held in Australia

importance and role of protocol in different business situations

key sources of information on protocol for:

Australian honours system:

order of precedence

ranks and forms of address

wearing of honours and medals

involvement of Indigenous Australians and other cultural groups in business activities

correct use of national and state symbols:

flags

anthems

military salutes

forms of address for different dignitaries and officials, both for written correspondence and in oral communication

sources of protocol information:

Aboriginal Land Councils

Australia Day Council

customers, clients, their agents and personal assistants

federal, state or territory, and local government protocol departments

internet

libraries

Office of the United Nations

specific work activities impacted by protocol requirements:

addressing and introducing dignitaries and officials

correspondence to dignitaries and officials

issuing invitations

liaison with dignitaries and officials

preparing:

briefing papers

marketing materials

running sheets

protocols for the following different situations:

invitations to dignitaries and officials

arrival procedures, for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles

opportunities to update protocol knowledge:

informal networking with colleagues

internet research

reading relevant journals.